Partnerships

SXSW 2019: Official Ride Guide

February 19, 2019 / Austin

During SXSW, the already vibrant city of Austin kicks up a notch. With hundreds of concerts, game-changing conference sessions, and fun to be had, the last thing you want to worry about is how to get from point A to B. As the Official Rideshare Partner of SXSW, Uber is here to get you where you need to go. Whether you want to hop in a car or try out a JUMP electric bike or scooter, you have options.

Plus, Uber Eats brings you the best bites in Austin and exclusive access to some savory sounds.


Getting to and from SXSW

When you’re ready to head to the festival, a ride is a few taps away. Simply enter your address and your driver will get you there (or as close as possible if it’s located where the road is closed).

There is a $2.50 surcharge for Uber pickups at the festival. This surcharge helps ensure a reliable pick up experience at SXSW.  

Ride electric with JUMP bikes and scooters

JUMP is one of the fastest ways to get around SXSW—with exclusive pickup and dropoff areas for JUMP electric bikes and scooters around Austin Convention Center.

Available directly through your Uber app, JUMP bikes are electric-assist and provide a boost with every pedal, making it easier for riders to get up hills and across town without breaking a sweat. JUMP bikes and scooters are free to unlock then just $0.15/minute.

Pickups at SXSW

When you’re ready to close out your day or head to your next destination, simply open the Uber app. The app will give you recommended pickup locations away from road closures and direct you there so you can be on your way quickly.


Where to get help:

Feeling lost or stranded? Don’t worry—we can help with three dedicated support hubs. Whether you need a charge, map, or a friendly person to help steer you to your next destination, pop in any day during the festival.

  • 2nd St & Trinity St
  • 5th St and Neches St
  • 5th St and San Jacinto Blvd

Uber map for SXSW


Pro tips for a better experience

  • Share your location with your driver. Riders can show their exact location to their drivers by turning on Live Location Sharing. Location sharing is only available during the pickup experience.
  • Share your trip with loved ones. You can now share your location and trip status with friends and family, all right from the app.
  • Chat in-app. Contact your driver directly through the Uber app for a seamless pickup.
  • Use Spotlight. Sometimes when you’re in a crowded area or it’s nighttime, it may be more difficult for your driver to find you. With Spotlight, you can light up your phone with a special color specific to your driver.
  • Get in the right car (and other safety tips). Before you get in the car, check that the license plate, driver photo, and driver name all match what’s listed in the app.
  • Try JUMP—electric bikes and scooters are available in Austin area.
  • Stop by the Uber Eats Window! They’re serving up some delicious surprises to feed the festival.

 


JUMP at SXSW

JUMP is one of the fastest ways to get around SXSW—with exclusive pickup and dropoff areas for JUMP electric bikes and scooters around Austin Convention Center.

How to ride with JUMP
  • Open your Uber app and tap “Ride” at the top of the screen
  • Select “Bike & Scooter” from the drop down menu
  • Choose a scooter or bike on the map, or grab one near you, and tap “Scan to Unlock”
  • Scan QR code on the handle bar
  • Hop on and go

Delicious experiences, delivered with Uber Eats

As an official partner of SXSW, Uber Eats is teaming up with some of Austin’s best restaurants and national foodie favorites to transform the festival’s culinary experience. Beginning on Friday, March 8, Uber Eats will host a series of innovative food and entertainment experiences, so you can look forward to something delicious at every turn.

Uber Eats Drops

Full lines aren’t merciful to empty stomachs, limited options leave you hungry for more, and that the good stuff is often too far away. This year, we’re determined to change all that. Festival-goers in line for some of the most buzzworthy sessions at SXSW may soon find waiting a lot more enjoyable. Uber Eats brand ambassadors will be on the scene for those foodmergencies with surprise drops, featuring the best bites and beverages from our restaurant partners around Austin, and beyond.

Uber Eats Window

We know you’ll be hustling to get into panels and see your favorite acts. We’re here to make sure you don’t miss a beat, and never have to worry about local favorites being too far away or having limited options. Situated on the busiest street at SXSW, the Uber Eats Window offers access to the tastiest treats from your favorite restaurants, near and far. This drive-thru style experience is located at 600 E 6th Street and open throughout the festival, starting at 12pm daily. You can check the Uber Eats app throughout the day to see what’s on the menu.

Uber Eats House

Uber Eats always delivers the best food to your house, but at SXSW, we’re inviting you to come over to ours. We’re cooking up one-of-a-kind, live culinary experiences infused with performances from your favorite musicians. Located at 612 W 4th St, the Uber Eats House will host five unforgettable nights, from 3/12-3/16. Come enjoy some of the most iconic restaurants, chefs and musicians in the game with us.