Seniors hub

Uber is a rideshare service that helps you request a ride from one place to another. It connects people who need a ride with nearby driver partners using their own cars. You can request a ride through the Uber app or by phone. A driver partner will pick you up and take you where you need to go and charge the fare to your nominated cashless payment method

Uber provides transportation services, while Uber Eats provides delivery services. Uber helps moves people from one place to another, and Uber Eats moves food and other items from local restaurants and stores to your door.

Uber is a rideshare service that you request using a smartphone app or by phone; you can’t hail an Uber from the street like a taxi. While Uber driver partners typically use their private vehicles, all vehicles must meet Uber’s local safety, registration, and insurance requirements. (Note: In some cities, you can also request a taxi through the Uber app.)

Uber uses your location to help ensure accurate and efficient pick-ups. When location services are turned on, the app can detect your exact position – helping driver partners find you at the right address and on the correct side of the road. It also allows Uber to provide real-time trip tracking, fare estimates and safety features like sharing your trip with others.

Uber does not accept cash payments in Australia and New Zealand. All payments are processed through the Uber app to your nominated payment method. This means you do not pay the driver partner directly.

Yes, you can request an Uber ride for someone else – even if they don’t have the Uber app. When booking a trip, simply enter their pickup location and destination. Before confirming the ride, you’ll have the option to indicate that the ride is for someone else (toggle the drop-down option that says For me).

If you are an Victorian residents receiving the MPTP (Multi Purpose Taxi Program) subsidy, please go here to get information about how you can use your subsidy with Uber.

If you receive health or social care funding such as from the NDIS or other support programs, please check with your funding provider or plan manager to confirm if Uber is an eligible option.

Your safety is one of our top priorities. We’re continuously working to improve safety features, reduce incidents and set new standards, so you can feel confident and protected every time you ride with Uber. To learn more about the safety tools and policies we have in place, visit our safety page .

If you experience any issue during your Uber trip, such as feeling unsafe, vehicle problems, or a dispute, you can use the Uber app to report it immediately. The app has a built-in Emergency Assistance button to quickly contact local emergency services if needed.

After your trip, you can also report any concerns or provide feedback through the app’s Help section. Uber’s support team will review your report and respond as soon as possible to help resolve the issue.

You can book a trip up to 90 days ahead of time with Uber Reserve. For instructions, please go here

Yes, you will always get a receipt sent after your trip to your email address registered with Uber. If you’d like to view it in the app or get one re-sent to your email address, please go here for instructions.

Senior may be eligible for a promotion through one of our partners. Please go to our partner section.