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Uber
Uber

Driving safety forwards

Your safety is our top priority. We never stop working to reduce incidents and set new standards, so you can stay connected and protected every time you ride with us. Because safety never stops.

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Designing a safer ride

Safety features are designed into the app, so you can tell your loved ones where you are, and so there’s help if something unexpected happens.*

Stay connected and protected when you ride.

Emergency assistance

Get help fast. Call local emergency services right from the app, wherever you are.

24/7 Customer Support

Whether you have a quick question or an incident to report, it’s easy to get the help you need. Access 24/7 support directly through the app, whenever you need it.

Share My Trip

Let the people you love know where you are. Choose your Trusted Contacts in the app and set reminders to share your trip details with them.

Safety Centre

Visit the in-app Safety Centre to learn what we're doing to help keep you safe. Just tap the shield icon the next time you take a trip.

2-way Ratings

Your feedback matters. The two-way rating system maintains an enjoyable Uber experience and helps keep riders and drivers safe. A consistently low-rating can lead to suspension or deactivation.

GPS Tracking

All Uber rides are tracked by GPS from start to finish, so you can follow your ride and see exactly where you’re going.

Phone Number Anonymization

Calls and messages made using the Uber app do not reveal personal phone numbers. Your details are automatically protected.

Driver Profile

Get to know your driver before you step into their car. You can see their rating, how many trips they've completed, how long they’ve been driving, compliments from previous riders, and more.

Drivers must clear several screenings

All potential driver-partners must complete a criminal background screening process before being approved to accept ride requests through the Uber app.

Driver Hour Limits

To help make roads safer for everyone, Uber automatically locks drivers out of the app when they reach the consecutive driving hours limit. They must then take a substantial break before they can drive again.

Speed Limit Alerts

The Speed Limit Alerts feature flashes visual reminders to help drivers stay at a safe speed.

Vehicle Inspection

In order to drive on the Uber platform, every vehicle must pass an independent annual inspection to verify that it is safe to drive.

Insurance on every trip

Uber partners with leading insurance providers to help protect you if anything happens.

Check your ride, every time

Before you hop in, take a second to double-check the app for your driver’s information. Follow these 3 steps to make sure you get into the right car:

Step 1

Match the license plate number.

Step 2

Match the car make and model.

Step 3

Check the driver photo.

Strengthening our community

Our Community Guidelines were established to keep Uber enjoyable and inclusive for everyone. Any person who doesn’t follow the guidelines can be removed from the platform.

Review Community Guidelines

Safer journeys for everyone

Our commitment to safety goes beyond the app. We partner with leading organizations to help make roads safer and our cities stronger.

Listening to a Safety Advisory Board

Uber develops new processes and features with the help of leading experts from the fields of safety and security, women’s safety, civil rights, and road safety.

Partnering with public safety officials

Uber has an investigative team of former law enforcement professionals who offer immediate assistance to public safety officials in active cases.

Supporting disaster-relief efforts

Our team works with government officials and organizations like the Red Cross to support relief efforts on the ground.

More about safety

Driver safety

Drive when and where you want with confidence.

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Our commitment to safety

You deserve to be able to move and earn safely.

Safety