Get a license in Australia
In order to provide passenger transport services in New South Wales you need authorisation from the Roads and Maritime Service (RMS). You'll need to complete the steps outlined below before you can drive using the Uber app.
What you need to do
1. Provide a NSW Driving Record
If you haven’t already, you’ll need to provide us with a copy of your NSW driving record. You can get this online at the Roads and Maritime Service (RMS) website or in person at the nearest Service NSW. Detailed instructions are available in the section below, or follow this link to order your driving record online now.
2. Apply for a Passenger Transport Licence Code
You will be required to get a Passenger Transport Licence Code (PTLC) in order to become a driver-partner with Uber. You can apply for your PTLC at your local Service NSW. Visit the Service NSW website to learn more.
3. Lodge a Background Check
As part of the sign-up process, driver-partners are required to pass a criminal background check through National Crime Check (NCC). This can be done online and is usually processed within 14 days. More information is available in the section below or go directly to lodge now.
Disqualifying offences
Under NSW law, a person cannot be a ridesharing driver in NSW if the person has been found guilty of a ‘disqualifying offence’ - as defined by section 24 of the Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017. Common disqualifying offences include (but are not limited to):
Driving under the influence of alcohol - middle or high range High range speeding (e.g. more than 45km/h over the speed limit) Driving while a licence is suspended or disqualified Racing offences Certain assault or property offences For the full list of disqualifying offences, please see section 24 of the Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017.
Please note:
Some convictions may be ‘spent’ and are no longer considered a ‘disqualifying offence’ due to a certain time period passing (for example, 10 years for most offences) Under section 32 of the Point to Point Transport (Taxis and Hire Vehicles) Act 2016, an offence may still qualify as a disqualifying offence even if the court did not record a conviction If you are unsure whether you have a disqualifying offence on your record, please reach out to Uber Support or visit an Uber Greenlight Hub.
The requirements may vary from city to city.
Obtain your NSW Driving Record
You can get your online Driving Record on the Service NSW website or in person at a Service NSW Office. Your NSW Driving Record will need to be less than 30 days old when you upload it to your Uber profile.
To order an online driving record, follow the instructions on the Service NSW website. You will need to sign into your Service NSW account or create one if you don’t already have one. When asked which Driving Record you wish to purchase click 'Buy an online driving record'.
Important: Once you see your receipt, have a copy emailed to yourself.
Upload your Driving Record
Once you receive the email with your online driving record attached, please upload the attachment to your Uber profile.
Transport Licence Code
To comply with new regulations and drive using the Uber driver app, you will be required to get a Passenger Transport Licence Code added to your NSW driver’s licence.
Apply for a Passenger Transport Licence Code
If you’re happy for Uber to submit a PTLC application to the RMS on your behalf along with a copy of your driver’s licence, simply complete the online form.
Steps in detail
- Lodge a Background Check
As part of the sign-up process, driver-partners are required to pass a criminal background check through the National Crime Check (NCC). This can be done online and is usually processed within 14 days.
You will receive a confirmation email and a copy of your results once your background check has been processed. No action is required from you after lodging - NCC will supply a copy of your results to Uber.
For more information on how to lodge a background check, use the link below.
- Apply for a Passenger Transport Licence Code
You will be required to get a Passenger Transport Licence Code (PTLC) in order to become a driver-partner with Uber. You can apply for your PTLC at your local Service NSW. Visit the Service NSW website to learn more.
Service NSW will notify Uber when your application has been approved. You do not need to upload your PTLC to your Uber driver profile.
- ABN and GST Registration
Driver-partners must be GST registered and provide an Australian Business Number (ABN) in order to access the Uber app. If you haven’t already, you can register for GST via the Australian Tax Office (ATO) website. Alternatively, you can do this through services like AirTax, which are free of charge.
You can provide your ABN details and confirm that you are registered for GST in the ‘Invoice Settings’ section of your Partner Dashboard. Scroll down to fill in the field marked ‘Australian Business Number (ABN)’, Company/Legal name and confirm that you are registered for GST.
- Driver Safety Education
In New South Wales, you and Uber have certain legal obligations to ensure that every trip is safe and welcoming. To make sure you are aware of these obligations, you are required to complete driver safety education before you can start using the Uber Driver app. It should take less than 30 minutes to complete. You can complete the driver safety education course via logging into the Uber Driver app/website. The safety education covers important topics such as avoiding discrimination, preventing sexual harassment, assisting riders with disabilities, vehicle maintenance and inspection, making sure you are fit to drive and general road safety.
- ANCAP vehicle safety policy
All vehicles must have a 5-Star ANCAP rating or fall under our vehicle exemption policy to qualify for the Uber platform. Vehicles that do not meet our requirements will not be eligible to receive trip requests, and may be deleted from your account.
You can find out whether your vehicle has a 5-Star ANCAP rating at www.ancap.com.au.
For more information on our vehicle safety and exemption policies, use the link below.
Passenger Transport Licence Code
To comply with new regulations and drive using the Uber driver app, you will be required to get a Passenger Transport Licence Code added to your NSW driver’s licence.
Ten year driver's licence exception
If you have a 10 year driver's licence, you will need to attend a Service NSW to change it to one with a 5 year expiry or less. Once you have a 5 year licence you can apply for a PTLC at Service NSW.
Why this is required
As per the Roads and Maritime Service (RMS) website, a PTLC cannot be added to a licence with an expiry date more than 5 years in the future. You can read more about this on the RMS website.
What it will cost
We understand that Service NSW will issue a partial refund for the difference in expiry years remaining on your licence.
To find your nearest Service NSW, please follow this link.
Out of State Driving History
An out of state driving history is required if you have lived interstate and have not held a full New South Wales license for twelve months (please note that some state governments will charge a fee for requesting an interstate driving history).
Uber requires:
- The first issue date of your Australian drivers licence; and
- Previous suspensions, DUI’s or other traffic offences
Select your state/territory below to more information:
- Victoria
You can request your Victorian driving history from VicRoads online using the link below.
- Tasmania
You can request your Tasmanian driving history by downloading and completing the ‘Request for Information’ form and sending it to tes@stategrowth.tas.gov.au.
- Queensland
Renewed your QLD license more than 12 months ago?
You can request a ‘Traffic History’ online. This will show the last time your licence was renewed, as well as any penalties or disqualifications.
Renewed your QLD licence in the last 12 months?
Uber will need to determine when you were first issued your licence. There are two ways to do this:
- Either request a ‘Licence History' below; or
- Provide a photograph of your Queensland licence.
- South Australia
You can request your SA driving history using the link below.
- Australian Capital Territory
You can request your ACT driving history by completing the ‘ACT Search of Records’ form and sending it to ors_documentmanagement@act.gov.au.
- Western Australia
You must evidence the following if previously driving in Western Australia.
- Licence First Issue Date
For the first issue date of their licence you can call 13 11 56 to request the results, which will be emailed to you shortly.
Alternatively, you can take a photo of both sides of your driver licence to evidence the first issue date.
- Record of Traffic Infringement Notice
For disqualifications and penalties, you must download and fill out the 'Record of Traffic Infringement Notices' form.
Ready to submit your Driving History documents?
Before you do, make sure you have the relevant documents ready to submit. To submit your documents, you can email them to nswdocs@uber.com.
NSW, ACT, TAS & SA
- Driving History document
QLD
- Traffic History document; and
- Photo of your QLD Licence OR Licence History document
WA
- Record of Traffic Infringement Notice; and
- Licence First Issue Date OR provide a photo of both sides of your WA licence
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The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region or city. It is subject to change and may be updated without notice.
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