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Vehicle safety

Australia

Safety is at the heart of the Uber experience, that's why we're expanding our vehicle standards to include ANCAP safety ratings.

ANCAP vehicle safety standard

Our commitment to vehicle safety

ANCAP, or the Australasian New Car Assessment Program, is an independent consumer body responsible for crash testing new vehicles in the Australian car market to assess their ability to protect occupants in crash scenarios. ANCAP publishes safety ratings using a system of 0 to 5 stars for vehicles that have been tested.

  • Effective 1 October, 2019: All new vehicles entering the platform must have a 5-star ANCAP safety rating or equivalent
  • Effective 1 October, 2021: All vehicles operating on the platform must have a 5-star ANCAP safety rating or equivalent
Find your ANCAP rating ❯

More on our vehicle safety standard

  • What if my current vehicle doesn’t have a 5 Star ANCAP Safety Rating?

    All driver partners who are currently using a non-5 star ANCAP rated vehicle will be allowed to continue using their vehicle on the Uber platform until October 2021 (provided they don’t exceed our vehicle age limit), at which point these vehicles will need to be replaced.

  • What if my vehicle doesn’t have an ANCAP Safety Rating?

    There are a small number of vehicles that do not fall within ANCAP’s testing scope, these are primarily luxury or prestige vehicles that comprise a small portion of the Australian car market. Luxury or prestige vehicles that are able to demonstrate excellent safety feature configurations have been added to our list of approved vehicles under a vehicle exemption. You can find out more about our Vehicle Exemption List.

    If your vehicle is already on the Uber Australia platform and does not have an ANCAP safety rating, and does not fall under the luxury vehicle exemption, you will be able to continue to use it until October 2021 (provided it does not exceed our vehicle age limit).

    View the list ❯

  • Why are ANCAP Safety Ratings important?

    ANCAP safety ratings assess critical vehicle aspects such as crashworthiness and safety technology effectiveness to give consumers transparency around vehicle safety. The ANCAP testing program has helped to drive the improvement and adoption of vehicle safety standards in Australia, ultimately resulting in safer vehicles, and fewer lives lost on our roads each year. At Uber, we stand for safety. ANCAP has long set the Australian standard for vehicle safety and we’re proud to help them continue in sending a powerful message about the importance of vehicle safety technology across Australia.

  • What are some popular ANCAP 5 star vehicles?

    1. Toyota Camry 2011-present
    2. Kia Sportage 2011-present
    3. Toyota Corolla 2011-present
    4. Mazda 3 2009-present
    5. Holden Captiva 2012-present
    6. Hyundai Elantra 2011-present
  • More on ANCAP

    Visit the ANCAP website for more details.

    ANCAP website ❯

Vehicle Exemption

Some vehicles do not fall within ANCAP’s testing scope. Luxury or prestige vehicles that are able to demonstrate excellent safety feature configurations have been added to our list of approved vehicles under a vehicle exemption.

Manufacturer’s maintenance schedules

  • What are maintenance schedules based on?

    Manufacturer’s maintenance schedules may vary.

    Every vehicle has a slightly different maintenance schedule, are usually based on a combination of kilometrage and time intervals, depending on how often you use your car. Your vehicle’s total kilometrage will also help to determine what type of maintenance needs to be performed; ie, a basic, intermediate or major service.

  • Where can I find my car’s maintenance schedule?

    Your car’s maintenance schedule can be found either in your owner’s manual, OEM website, or by calling your dealer to ask for information.

  • What needs checking?

    It is important to perform regular checks on the following components:

    • Brakes and handbrake
    • Lights
    • Steering
    • Structural rust
    • Tyres (for signs of being worn, flat or bald)
  • Car maintenance and servicing tips

    Interested in more information on car maintenance and servicing basics?

    See tips from Budget Direct ❯

momentum rewards program

Save money with Momentum

Uber partners with both AutoGuru and Bridgestone through our Momentum program to help you keep your maintenance costs down.

Safety in Australia

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