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Uber Comfort

Experienced partners, comfortable rides.

What is Uber Comfort?

With Uber Comfort, riders will pay a little extra to be matched with more experienced, top-rated driver-partners who have newer, mid-sized cars.

To be eligible to receive trip requests with Uber Comfort, you’ll need to meet the criteria below.

Eligibility

  • Have completed at least 500 trips
  • Maintain a minimum rating of 4.85
  • Drive an eligible model vehicle that is manufactured within the last 7 years

 

*Uber reserves the right, in its sole discretion, to amend this list of vehicle requirements and/or accepted vehicles at any time.

Delivering a more comfortable experience

Riders who request Uber Comfort are paying a bit extra, so they expect an even better experience.

Ride Preferences

When a rider requests an Uber Comfort trip, they will be able to indicate the below preferences, which will be shown in your Driver app when you arrive at their pickup location.

Temperature:

Whether your rider prefers a warm or cool climate.

Conversation:

Whether your rider needs to focus or is free to chat.

Extended pickup times

Riders using Uber Comfort will have a little more time before they can be charged a cancellation fee. Riders will pay higher per-minute wait time fees on Uber Comfort than UberX.

Delivering a more comfortable experience

Here are a few things top driver-partners have told us they do to provide excellent service:

  • Performing pickups, drop-offs and navigation confidently
  • Keeping the vehicle clean
  • Making sure the car smells clean and fresh
  • Running GPS in silent mode
  • Being friendly, courteous and professional

Frequently asked questions

  • Uber Comfort is currently available in Sydney, Adelaide, Brisbane, Melbourne, Perth, Gold Coast, Sunshine Coast and Canberra. From mid-July 2020, Uber Comfort will also be available in Cairns, Darwin, Hobart, Newcastle, Toowoomba and Wollongong.

  • The Service Fee for Uber Comfort trips is the same as the Service Fee for UberX.

  • You will automatically receive Uber Comfort trip requests if you meet the requirements, are online and have enabled UberX trip requests.

  • You’ll see ‘Comfort’ on the incoming trip request screen in your Driver app. When you see this, you’ll know that the riders are expecting that little bit extra.

  • If your average rating over your last 500 trips falls below 4.85 you will stop receiving Uber Comfort trips. If your rating returns to 4.85 or above you will once again begin receiving Uber Comfort trips.

  • While Uber Comfort is an exciting new ride option which offers riders more options when requesting trips, we expect riders will continue to love UberX. You can expect a mix of trips from different Uber ride options.

  • In order to receive Uber Comfort trips, you must be opted in to receive UberX trips.

  • Yes, driver-partners that are eligible for Uber Comfort will also still receive UberX trip requests.