Uber Comfort matches riders with experienced, top-rated driver-partners with newer vehicles.
To be eligible to receive trip requests with Uber Comfort, you’ll need to meet the criteria below.
Riders who request Uber Comfort are paying approximately 15% more than an equivalent trip with UberX, so they expect an even better experience.
Here are a few things top driver-partners have told us they do to provide excellent service:
If you are an eligible driver-partner, you will automatically receive an email upon meeting the requirements, notifying you that you will start receiving Uber Comfort trip requests.
Uber Comfort is currently available in Sydney, Adelaide, Brisbane, Melbourne, Perth, Gold Coast, Sunshine Coast and Canberra.
How do the fares work for Uber Comfort?
Riders pay approximately 1.15 to 1.2 times the UberX fare for trips with Uber Comfort. To see the Uber Comfort base rates, use our fare estimator.
The Service Fee for Uber Comfort trips is the same as the Service Fee for UberX.
You will automatically receive Uber Comfort trip requests if you meet the requirements, are online and have enabled UberX/UberPool trip requests.
When you’re picking up a rider with Uber Comfort, you will receive a notification after you’ve accepted the trip.
You will receive a notification letting you know if you’re completing an Uber Comfort trip after you’ve accepted the trip, rather than before you accept it. This is so that you you’ll be notified on your way to pick up riders and you know that they’re expecting that little bit extra.
If your average rating over your last 500 trips falls below 4.85 you will stop receiving Uber Comfort trips. If your rating returns to 4.85 or above you will once again begin receiving Uber Comfort trips.
While Uber Comfort is an exciting new ride option which offers riders more options when requesting trips, we expect riders will continue to love UberX. You can expect a mix of trips from different Uber ride options.
In order to receive Uber Comfort trips, you must be opted in to receive UberX and Pool trips.