Uber Comfort
What is Uber Comfort?
With Uber Comfort, riders will pay a little extra to be matched with driver-partners who have newer, mid-sized cars and a minimum 4.85 driver rating.
To be eligible to receive trip requests with Uber Comfort, you’ll need to meet the criteria below.
Eligibility
Vehicle requirements:
- The vehicle must be manufactured within the last 7 years
- The vehicle must be on the list of eligible vehicle models
- Vehicles must also meet all other UberX vehicle requirements
Driver-partner requirements:
- Have completed at least 20 trips
- Maintain a minimum rating of 4.85
- Driver-partners must meet all UberX requirements
Delivering a more comfortable experience
Riders who request Uber Comfort are paying a bit extra, so they expect an even better experience.
Ride Preferences
When a rider requests an Uber Comfort trip, they will be able to indicate the below preferences, which will be shown in your Driver app when you arrive at their pickup location.
Temperature:
Whether your rider prefers a warm or cool climate.
Conversation:
Whether your rider needs to focus or is free to chat.
Extended pickup times
Riders using Uber Comfort will have a little more time before they can be charged a cancellation fee. Riders will pay higher per-minute wait time fees on Uber Comfort than UberX.
Tips from top driver-partners
Here are a few things experienced driver-partners have told us they do to provide excellent service:
- Performing pick-ups, drop-offs and navigation confidently
- Keeping the vehicle clean
- Making sure the car smells clean and fresh
- Running GPS in silent mode
- Being friendly, courteous and professional
Frequently asked questions
- Where is Uber Comfort available?
Uber Comfort is currently available in Sydney, Adelaide, Brisbane, Melbourne, Perth, Gold Coast, Sunshine Coast, Canberra, Cairns, Darwin, Hobart, Newcastle, Toowoomba, Wollongong and Geelong.
- What is my service fee for Uber Comfort?
The service fee for Uber Comfort trips is the same as the service fee for UberX.
- How do I know if I’m eligible for Uber Comfort requests?
You will automatically receive Uber Comfort trip requests if you meet the requirements, are online and have enabled UberX trip requests.
- How will I know it’s an Uber Comfort trip?
You’ll see ‘Comfort’ on the incoming trip request screen in your Driver app. When you see this, you’ll know that the riders are expecting that little bit extra.
- What happens if my rating falls below the minimum?
If your average rating over your last 500 trips falls below 4.85 you will stop receiving Uber Comfort trips. If your rating returns to 4.85 or above you will once again begin receiving Uber Comfort trips.
- Will I still receive UberX trip requests if I’m eligible for Uber Comfort?
Yes, driver-partners that are eligible for Uber Comfort will also still receive UberX trip requests.
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