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Assist provides extra assistance to people with different accessibility needs, including those living with disability, seniors, pregnant women, and people who are injured or ill. If you’re interested in learning more about transporting riders with disabilities, check out these resources for driver-partners.

Frequently asked questions

  • Fares for Assist are the same as fares for UberX.

  • Yes, you will continue to receive your regular UberX requests along with Assist requests.

  • If you’re eligible to accept Assist trips, you’ll need to complete the Australian Network on Disability online course. Once you complete your 100th UberX trip, check your email for your invitation to take the course. Soon after, you’ll start receiving Assist trip requests.

  • Every partner invited to Assist drives a vehicle that should be able to accommodate an assistive device, such as a folding wheelchair or collapsible scooter. It’s a good idea to always leave space in your boot, as you never know when you might get an Assist request. If your vehicle cannot safely fit your rider’s assistive device, you can cancel the trip and contact Support to let us know why.

  • When you receive a request, ‘Assist’ will appear at the top of the request screen. You may also receive a notification in the app that reads ‘Rider requests assistance’.

  • Yes, if you no longer wish to receive Assist trips, just let us know.

  • Yes, for all Uber trips. The law requires transport service providers to transport riders who have guide dogs or other assistance animals.

Accessible transport

Our technology has transformed mobility for many people with disabilities, and we’re committed to continuing to develop solutions that support everyone’s ability to easily move around their communities.