The Uber Eats guide to trip requests and smarter earning in Horsham
Use this page to understand earning opportunities with Uber Eats. Find out when and where it’s best to take a trip, so you feel confident hitting the road.
We understand that flexibility is important for you. This includes deciding when to work and which deliveries you want to accept, which is why you can nominate someone to deliver on your behalf.
The person who delivers on your behalf is called a ‘delegate’. Your delegate must first have an active Delivery Person account with Uber Eats in order to deliver on your behalf. They can be someone who already delivers with the Uber Eats app, or someone who’s interested in getting started.
If they’re new to Uber Eats, they’ll need to sign up and undergo a background check to create an active Delivery Person account. This is to make sure all Delivery People on the Uber Eats platform meet the local requirements for the area where they choose to deliver.
Once they’re activated, your delegate can complete deliveries on your behalf at any agreed time using your account.
Your delegate will be able to see the payment for each delivery in your account. It is your (the main account holder) responsibility to decide the payment terms between you and your delegate. The payment for services provided on your Uber Eats account will be made to your bank account using the normal payment method and you are responsible for paying your delegate.
Please note your tax position may be impacted as a result of this delegation arrangement. You should contact your tax advisor for any advice specific to your circumstances.
All the information on this page is applicable to both the owner of the account and any nominated delegates.
In-app Offer Cards
Explanation of how offer cards are displayed in-app and additional guidance on what can be expected.
- Offer Card
When you receive a new delivery request, you’ll be presented with the offer card in-app. This offer card includes the estimated earnings you’ll receive for the successful delivery, the pick-up and drop-off locations, the name and location of the merchant, and the total estimated time and distance from when the delivery request is accepted to when the order is estimated to be dropped off.
Once the delivery is completed, the trip details screen will provide a breakdown of all the fare components. Any tips or tolls will be added or reimbursed after the delivery and shown on the trip details screen.
- Batched Orders
A batched order is when requests are received to pick up multiple orders for the same customer or different customers with drop off destinations near each other. These orders can be offered at the same time or one after the other.
Fares for batched orders are calculated the same as non-batched deliveries.
Often these pickups will occur at the same merchant, but it is also possible that requests will be received for orders from different merchants that are close to one another.
These types of deliveries help Delivery People spend less time waiting to receive delivery requests, and more time delivering and earning.
How does it work?
There will be an upfront offer to pick up from one or more merchants
These offers may be received at the same time, or one after the other
If the offered deliveries are accepted, you’ll be directed via the app to the relevant pick up and drop off locations in a specific order
We currently do not support the option to opt-out of receiving batched delivery requests. However, Delivery People can decline to accept any delivery request, including batched order requests.
Screenshots of offer card information and display for different delivery types.
In-app offer cards --> In-app offer card for solo delivery
In-app offer card for Single Restaurant Sequential batched delivery (A)
In-app offer card for Single Restaurant Sequential batched delivery (B)
In-app offer card for Single Restaurant Concurrent batched delivery
In-app offer card for Multi Restaurant Sequential batched delivery (A)
In-app offer card for Multi Restaurant Sequential batched delivery (B)
In-app offer card for Multi Restaurant Concurrent batched delivery
How Earnings Work
There are several components involved in the calculation of fares when you deliver with Uber Eats;
- Base amount
Calculated based on factors such as estimated time to successfully complete a delivery*, estimated delivery distance and whether there are multiple pick-up and/or drop-off points. The fare amount also takes into account areas and periods with limited availability of delivery people and higher than usual demand for delivery.
- *Based on the total time from accepting the delivery request to completing the delivery at the drop-off location, and wait time at the merchant.
In certain circumstances, a trip supplement may be included in the fare amount, when there are:
- Busier than usual traffic conditions or higher demand for delivery.
- Higher than usual estimated wait times at the pick-up location
- Areas and periods with limited availability of delivery people and higher than usual demand for delivery
- Additional merchant-specific fees: Earn additional amounts on deliveries from certain stores.
This is why similar deliveries may have different fares at different times of day.
- Promotions & Incentives
Promotions can help Delivery People earn more while online (and are completely optional).
- Some promotions identify busy areas where there’s a high demand for deliveries, meaning there are more opportunities for requests.
- Please always check the relevant terms and conditions to ensure eligibility for promotions and incentives.
Tolls legitimately incurred between pickup and drop off will be reimbursed. Tolls are not included in the upfront estimated earnings amount displayed when a delivery request is received, but will be shown in the trip details screen after the delivery is completed.
- *Please Note:
- Reimbursement of tolls applies to motorised vehicles only
- Tolls are only reimbursed when incurred between the pickup and drop off locations
- Your delegate will be able to see the payment for each delivery. It is your (the main account holder) responsibility to decide the payment terms between you and your delegate. The payment for services provided by your delegates will be made to your bank account using the normal payment method and you are responsible for paying your delegate.
- *Please Note:
Any tips earned from deliveries are in addition to other payments for the delivery and will be reflected in the receipt. You keep 100% of tips. If your delegate completed the delivery on your behalf, it is up to you to agree with your delegate how much of the tip they receive. Note that tips are not subject to GST, however as always, we recommend you speak to a professional accountant to discuss your tax circumstances.
- Example calculation
Here’s an example^ of how your earnings may be calculated;
$10.84 + $1.88 + $2.84 + $0.97 = $16.53
^Please note, calculations are provided for illustrative purposes only. Actual earnings vary, depending on factors such as the number of deliveries made, time of day and location. Promotional offers are subject to change and may vary from time to time.
Food & Non-Food Deliveries
The Uber Eats app is home to a growing number of options for consumers, getting people what they need when they need it. In addition to delivering meals from restaurants via Uber Eats, Delivery People may also deliver groceries, pet food, toys or even retail clothing.
Items that are available for delivery on the Uber Eats app include:
- Food Delivery
Delivery of food from restaurants
Delivery of alcohol items from liquor stores and grocery stores with a liquor licence (Delivery People may choose to opt in to alcohol delivery). Alcohol delivery is subject to availability in each State
Delivery of general sales medicines and other products from specific pharmacy chains, convenience stores and supermarkets
Delivery of food and other items from convenience stores
Delivery of grocery items from dedicated supermarkets
- Pack and Deliver
Packing and delivery of items from specified merchants
- Uber Direct
Business to consumer delivery from dedicated partnership stores
- Uber Connect
Delivery of items from consumer to consumer
Some requests include certain restrictions (e.g. large and heavy items will only be dispatched to motorised vehicles) and some require specific opt-in processes (e.g. alcohol deliveries).
Promotions & Incentives
Explanation of the different types of promotions and incentives offered. Including Boost & Disutility Fees.
Promotions are a great way to help you identify busy areas when there’s a high demand for deliveries. This helps you take advantage of areas with higher delivery requests and maximise your earnings.
Boost zones are announced weekly in the promotions section of Trip Planner in the app, when available. Delivery people can also check the map in the app for available Boost zones.
Any Boost amounts that apply to a delivery are included in the upfront estimated earnings amount displayed when a delivery request is received. Boost amounts can range up to 2x of the time and distance component of the fare.
- Quest Promotions
Reaching certain delivery goals in a set amount of time. Delivery People will see these promotions via email and in-app as they are offered.
- Other ways to earn
- Sign-up to deliver: Additional payments for new Delivery People signing up to deliver with Uber Eats. Includes certain delivery targets and specific time periods. Terms and conditions apply and the offer may be withdrawn at any time. For more information and terms and conditions, please visit https://www.uber.com/au/en/deliver.
- Refer your friends: Additional earnings for Delivery People when they use their code to refer their friends and family to deliver with Uber Eats. You can earn for every person you refer once they complete a set amount of deliveries within a specific time period. Terms and conditions apply. https://www.uber.com/legal/en/document/?name=referral-program-rules&country=australia&lang=en-au
- *Please note
All promotions are subject to eligibility and availability in your city and are always completely optional. Promotional offers are subject to change and may vary from time to time. Please check the map and Promotions section in the Uber Driver app for the latest offers. Please always read the terms and conditions for all promotions.
- Example calculation
Example^ of formula calculations including Boost:
$13.35 + $1.65 = $15.00
^Please note, calculations are provided for illustrative purposes only. The fare amount including any promotions will vary.
Screenshots of different promotion views in-app (map view) and in earnings review.
View of Boost restaurants/areas in map view
View of Boost post-trip in earnings review
Example of email sent with upcoming incentive offer
Information regarding when tolls apply to fares and how they appear in-app.
Tolls legitimately incurred between pick-up and drop-off will be reimbursed to you. Tolls are not included in the upfront minimum earnings amount displayed when you receive a delivery request, but will be shown in the trip details screen after you complete the delivery.
*Please note: Tolls will only be reimbursed for motorised vehicles and only where applicable to the route.
Screenshot of receipt with toll post-delivery.
Screenshot of trip receipt with added toll
Explanation on how Wait Time is incorporated into upfront fare and additional features to help reduce Wait Time.
Every minute spent waiting to collect an order is frustrating for Delivery People and not ideal for customers.
This is why when you receive the upfront estimated earnings amount, an estimate for the wait time has already been incorporated based on the average wait times for that merchant. The final earnings may be adjusted if the delivery takes significantly longer than estimated. You can see the total delivery time in the receipt post-delivery.
If the order is not ready for you when you arrive at the merchant, you may cancel the order and it will be offered to another Delivery Person. Delays in pick up are typically less than 5 minutes. However, please note cancellations at the merchant may mean that you do not receive any earnings for the delivery, as it will not have been successfully completed.
Your feedback is helpful as we follow up with merchants on improving the pick up experience and we encourage you to rate your interaction with the merchant in-app by providing feedback and giving them a thumbs up or down.
Screenshots of wait time experience and post-delivery receipt with additional wait time added.
Screenshot of wait time experience at pick up and drop off location
Screenshot of wait time experience at drop off location
Screenshot of wait time timer
Screenshot of post-delivery receipt with additional wait time incorporated into fare (final earnings greater than estimated earnings)
Initial explanation on what is required from DPs in regards to tax.
Please note that Uber Eats cannot give tax advice. Please contact the ATO or a taxation professional directly for advice on your personal circumstances.
Delivery People must have their own ABN in order to deliver. Registering for GST is optional if your business or enterprise doesn’t fit into one of the categories outlined by the ATO. If you choose to register, generally you must stay registered for at least 12 months.
- When to register for GST:
- when your business or enterprise has an annual GST turnover (gross income from all businesses minus GST) of $75,000 or more
- when you start a new business and expect your turnover to reach the GST threshold (or more) in the first year of operation
- if you're already in business and have reached the GST threshold
- if your non-profit organisation has a GST turnover of $150,000 per year or more
- when you provide taxi or limousine travel for passengers (including ride-sourcing) regardless of your GST turnover – this applies to both owner drivers and if you lease or rent a taxi taxi
- if you want to claim fuel tax credits for your business or enterprise.
Please note that even if you already have an ABN, this doesn't necessarily mean you are registered for GST. If you're unsure, please check your records or the ABN Lookup tool to determine your GST registration status.
If you have questions on whether you need to register for GST, we would recommend you contact the ATO or a taxation professional directly for advice. If you are GST registered, your tax accountant can help you claim GST on your business expenses for fees charged to you by Uber.
Please note that as a Delivery Person you are a self-employed contractor. You are not an employee of Uber. As such, you are responsible for reporting and paying all relevant taxes associated with your earnings producing activities.
- Where can I find my invoices/relevant tax documentation from Uber Eats?
Our Partner Dashboard is your one stop shop for all tax documentation. Here you can download your delivery invoices, weekly payment statements, monthly and annual tax summaries. This is designed to help with your tax management, but you are nevertheless responsible for maintaining your own records and we recommend that you consult your tax advisors for specific advice for your circumstances.
You can access your monthly tax statements by signing in to partners.uber.com and clicking "Tax Information." Once your summaries are available you will be able to access them from your partner dashboard.
Your weekly payment statement on your partner dashboard contains all the information necessary for you and your accountant to calculate GST.
Please Note: Your weekly payment statement will include amounts you have received from the completion of deliveries by any delegates of yours. It is up to you to agree with your delegate their fee, and these fees will not appear on your statement.
- Where can I get help with tax?
When your Uber Eats account is activated, you automatically become a part of the Uber Pro Rewards Program. Uber Pro is a program offering benefits and perks built to help you reach your goals – on and off the road. You can earn points with every completed delivery to unlock exciting rewards.
Part of this rewards program includes discounted partnerships with business support services including Airtax and QuickBooks, which may help you with your tax obligations. However, you are not required to use one of these discounted partners.
Airtax makes business activity statements (BAS) and income tax returns easy. Connect your Uber Eats account with Airtax and your earnings can be automatically pre-filled in your BAS lodgement form. New Delivery Persons who sign up using the page below get their first BAS lodgement free + free ABN and GST registration. Airtax have also put together a series of useful articles to help you understand your obligations.
QuickBooks Self-Employed is perfect for freelancers, contractors, self-employed workers and sole-traders. QuickBooks Self Employed connects to your bank so you can easily categorise income and expenses, capture and match receipts, send invoices, and automatically track mileage so you will be ready come tax time.
To learn more about how to redeem rewards, visit the rewards section of your Uber Driver app.
Explanation of Uber’s Policy on tips and how tipping works.
Consumers have the ability to provide tips through the app once an order has been completed. Delivery People keep 100% of their tips, so the total tip amount will be added to your earnings.
Tips will show up on the Earnings tab in your app. You can also review this information by visiting partners.uber.com and navigating to the “Pay Statements” section.
You can cash out tips and earnings anytime with Flex Pay.
If your delegate completed the delivery on your behalf, it is up to you to agree with your delegate how much of the tip they receive.
Screenshots of tips added to fares.
Screenshot of post-delivery receipt with tips included as separate line item
Payments are processed on a weekly cycle, which begins at 4:00am local time on Monday morning and goes to 3:59am local time the following Monday. This means that any delivery taken on Monday after 4:00am local time will appear in the following week's payment statement. Generally, payments are processed and deposited to the bank associated with the earner’s profile on Tuesday.
Weekly payout amount limit: $1,700 (Resets every Monday at 4am)
Please note that public holidays and other events can cause a delay to the normal payment processing time. You will typically always receive your payment deposited into your account by the end of day Friday for the previous week.
If you need to update your bank details you can do so by logging in to your Partner Dashboard.
LOG IN TO MY PARTNER DASHBOARD
How to cash out:
- Instant Cashout
Get your earnings within minutes* when you cash out in the Uber Driver app.
- Cash out up to 5 times per day and up to a total of $1700 per week (resets every Monday)
- A $1.10 reduction/discount to the delivery fee(s) we pay you (which may include GST if applicable) will apply starting 16th December 2022 each time you use Instant cash out. This amount may appear as a negative balance in your account.
- Eligibility criteria applies.^
- Please reach out to your bank to ensure that the New Payments Platform (NPP) is enabled for your bank account.
- Next-day cashout (previously called Flex Pay)
Get your earnings within one business day* when you cash out in the Uber Driver app before 3:00 pm local time, Mon-Fri at no charge.
- Cash out twice per day and up to a total of $1700 per week (resets every Monday)
- If you cash out by 3:00 pm local time during the week, your money should arrive within one business day
- Eligibility criteria applies.^
- How It Works
- Go to the Wallet section in the Uber Driver app menu
- Tap Cashout and select your option
- Swipe to confirm your cashout
Frequently asked questions
- What upfront trip information will be displayed on my app before I accept a trip request?
While delivery people have always been free to cancel a trip request after accepting it, at the moment not all information about the trip is provided upfront. We know accepting a trip can be about more than money, so you’ll now also see the location and name of the merchant, the total estimated time and distance from accepting the trip to drop-off, and your pick-up and drop-off locations. This means you will have more information upfront before deciding whether to accept a trip.
- Is time and distance shown on the trip request screen from when I accept the trip request?
Yes, the way you earn is changing to better reflect each trip’s total time and distance. The time and distance shown on the trip request screen is the estimated total trip time and distance for the whole trip, including the estimated time and distance to travel to the merchant and the estimated wait times at the merchant.
- Does the amount shown upfront on the trip request screen include my tip?
No, tips are not included in the upfront estimated amount that you see on the trip request screen. Any tips you earn are an addition to your other trip earnings and will be reflected in the trip receipt. As a reminder, you can check the Trip Details screen one hour after drop off to see your total trip earnings for each trip. Consumers have that time to edit their tip based on your service.
- Does the amount shown upfront on the trip request screen include tolls?
No, tolls are not included in the upfront estimated amount that you see on the trip request screen.
Tolls legitimately incurred between pickup and drop off will be reimbursed to you. Tolls will be shown in the trip details screen after you complete the trip.
- How can I make sure I receive the amount shown on the trip request screen?
Once you complete a trip, you can check the Trip Details screen to see your total earnings for the trip. You’ll see the upfront amount you were shown on the trip request screen as the ‘Estimated earnings for completed trip’, so you can easily match up the numbers.
- Will I always receive the exact amount shown upfront on the trip request screen?
The upfront amount shown on the trip request screen is your estimated earnings. In some cases including, for example, where a trip takes longer than estimated, you may receive more than the upfront estimated amount. As always, any tips you earn are in addition to your other trip earnings and tolls legitimately incurred from pickup to drop off will be reimbursed to you.
- I was paid less than the amount shown on the offer card. How can this be?
In some cases including for example, where only one order of a batched trip has been completed, you may receive less than the upfront amount. If you believe this is an error, please reach out to support.
- What are the rates?
You’ll see the estimated amount you’ll earn for a delivery before you accept it. This amount includes your fare and any promotions that apply (if applicable). In certain circumstances, trip fares can be higher than normal, when there are:
- Higher than usual estimated traffic conditions
- Higher than usual estimated wait times at the pick-up location
- Areas with limited availability of delivery people and higher than usual demand for delivery
After the trip you can check the Trip Details screen to see your fare amount and total earnings for the trip. Estimated earnings amounts can be found at the top of this page.
- What promotions are available?
Promotions can help you to identify busy areas when there’s a high demand for delivery. You’ll have access to Boost, Surge (if applicable) and Quest in your city. You can check the Trip Details screen to see any “promotions” amount and total trip earnings for each delivery.
- What happens if I decline a request?
When you receive a trip request you can choose to accept or ignore the trip request, or select ‘decline’ to reject the request. If you choose to reject the request, you will be able to receive other trip requests, if available. If you accept a trip request, you are free to cancel the request without consequence until you have collected the item(s).
- Why do I need an ABN starting 1 March 2021?
As an independent contractor you are always required to have an Australian Business Number (ABN). You will now be directly engaged by Portier Pacific Pty Ltd so you will be required to record your ABN in our systems.
- Why do you stop charging a service fee starting 1 March 2021?
We will remove charging a service fee starting 1 March 2021. Under the new business model you will be engaging directly with Portier Pacific Pty Ltd if you choose to provide delivery services under a subcontract to fulfil delivery requests of customers. Previously you were engaged by the restaurant to fulfil delivery requests which attracted a service fee as we provided leads to you.
- Why can’t I access Uber Rides and Uber Delivery requests at the same time?
There are different contractual arrangements that apply between Uber Rides requests and Uber Eats Delivery requests that means you have to make a choice which requests you would like to receive.
- What are the factors that can impact earnings?
Upfront estimated earnings amounts take into account the Fare (including estimated wait time) and any additional fees or promotions. This upfront amount is the estimated earnings you can expect to make from the successful completion of a delivery and is shown on the initial offer card. In cases where the actual time differs significantly from the estimation, the fare may be adjusted.
There are multiple factors that may impact the final earnings for each delivery, including:
- Wait time: An estimate for the wait time has already been incorporated into the upfront fare, which may be adjusted if the delivery takes longer than estimated, for example, if you are waiting at the merchant for much longer than estimated.
- Tech issues: Occasionally GPS and technical issues may alter the time and distance information for the delivery. If you believe a technical issue has impacted your total earnings, please reach out to our support team at help.uber.com or via the Uber Driver app for phone support.
- Other potential flags: On rare occasions, if our systems detect potential fraud, the fare may be automatically adjusted post-delivery. You can review the fare breakdown on your delivery invoice once the delivery is completed.
If you have any questions about payments or would like to request a fare adjustment, you can reach out to our support team 24/7 at help.uber.com or via the Uber Driver app for phone support.
- If my GPS has issues, will I still be paid for the delivery?
If you have any tech issues while delivering, you may contact our live chat support for assistance. Our support agents will be able to provide you with the consumer’s address and provide tips on how to best complete the order.
If you are continuing a delivery when a tech issue occurs, please ensure you go offline until the order is successfully delivered or returned to the merchant.
Once the delivery is completed, you can write in via in-app help to have the fare reviewed.
- The customer cancelled after I picked up the order - will I still receive earnings?
If the customer cancels an order after the order has already been picked up, the Delivery Person should contact our live chat support for assistance. Our support agents will contact the customer and determine the next steps for the delivery.
If the customer would like to continue with the delivery, the support agent will provide you with the drop off address and contact number so that the delivery may be completed. If the customer does not want the order, Uber Eats will cancel the customer’s order and direct you on what to do with the delivery items. You’ll still be paid for the full fare of the delivery under your contract with Uber Eats.
If a cancellation is initiated by any other party after pickup you will receive a partial payment for the delivery. If any other party cancels a delivery before pickup, no compensation will be applied. You should reach out to our support team via the 'Help' section of the app after the cancellation to ensure your fare is adjusted correctly.
Please Note: This does not apply to orders cancelled by the Delivery Person.
- What happens if I cancel a delivery?
If you need to cancel a delivery after you have already picked it up, please reach out to our support team who will review the delivery on a case by case basis and you may be reimbursed for the cancelled delivery.
Please note, if Delivery People are found to be fraudulently cancelling deliveries, this may be a breach of our Community Guidelines and your access to receive delivery requests may be removed (this does not include deliveries that are cancelled for safety-related reasons).
If you cancel a delivery before pickup, no amount will be paid.
You should reach out to our support team via the 'Help' section of the app during the delivery to ensure your fare is applied correctly.
- The customer asked me to drop off at a location further away from the initial drop location - will I receive more earnings than the original amount?
In situations where a customer updates their destination, it is up to the Delivery Person whether they want to complete the delivery to the new address. Our system will automatically review the additional time spent on delivery and adjust the fare if necessary to reflect the additional time taken to successfully complete the delivery.
If you are happy to continue with the delivery to the new location, you should write to our support team via the 'Help' section of the app once the delivery is complete so we can ensure that you are paid the correct amount.
If you would not like to complete the delivery, please contact our live chat support who will cancel the delivery request.
- I had to take a longer detour due to road repair work - will I receive earnings?
If it takes significantly longer than what was estimated in-app, the fare will be automatically reviewed and adjusted based on the additional time taken to deliver. To check if additional time has been automatically included, check your delivery receipt against the estimated upfront earnings amount initially shown for the delivery.
If you are still unsure or would like the fare reviewed again, please reach out to our support team via the ‘Help’ section of the app.
- I arrived at the merchant but it was closed - will I still be paid?
If you arrive to pick up the order and the merchant is closed, please contact our live chat support team or reach out via the 'Help' section of your app. We will also ensure that we reach out to the merchant to verify their operating hours and avoid the issue reoccurring.
- There was additional wait time at the merchant - will I be paid more?
The amount you are paid depends on the time taken to successfully complete your delivery. The estimated delivery time, including wait time, has already been incorporated into the upfront estimated earnings amount. If you exceed this wait time threshold, the fare may be automatically adjusted to include the additional time taken to successfully complete the delivery. You can see the total delivery time in your invoice post-delivery.
It is up to you to decide how long you are willing to wait at the merchant before cancelling an order, but for most orders, a Delivery Person can expect to wait around 5 minutes. If you are not able to wait at the merchant, the order may be cancelled so that it can get offered to another Delivery Person. However, please note that this action means you will not be paid for the delivery.
- I accidentally ended the delivery early - will I still be paid for completing the delivery?
If you accidentally end the delivery early, please go offline and contact our support team. Our agents will help assist with locating the delivery address and contacting the consumer on your behalf.
If it is a batched order, please stay online and contact support as instructed above. Once you've completed the first order, you can proceed to the second delivery address as normal and contact the second consumer to inform them that the Delivery Person is on the way.
You may be paid as normal for the delivery once the order is delivered to the consumer. Please ensure you contact our support team at help.uber.com or via the Uber Driver app for phone or chat support to make sure your fare is adjusted appropriately.
- I picked up/the merchant gave me the wrong order, what do I do? Will I still be paid?
To prevent this from happening, it is helpful to first check the order before leaving the merchant and mark the delivery as complete only when the right order is delivered to the consumer.
If you do happen to collect the wrong order, please contact our live chat support team who will help guide you through the next steps. They will also review the fare for the delivery and make any adjustments necessary.
- Are tolls included in the initial offer card for the delivery? (For motorised vehicles only)
No, tolls are not included in the upfront minimum earnings amount that you or your delegate see on the request screen. Tolls legitimately incurred between pickup and drop off will be reimbursed. Tolls will be shown in the delivery details screen after you complete the delivery.
Please Note: Tolls incurred on the way to the pick up location or after drop off will not be reimbursed. If your delegate completed the trip on your behalf, and your delegate incurs the toll, it is up to you to agree with your delegate whether the toll is reimbursed.
- What happens if a request is declined?
When you receive a delivery request you can choose to accept or ignore the request, or select ‘decline’ to reject the request. If you choose to reject the request or ignore the request and let it lapse, you will be able to receive other delivery requests, if available. If you accept a request, you are free to cancel the request until the item(s) have been collected. You are also free to cancel after the order has been collected if it is unable to be delivered. If you would like to cancel after collecting the item(s), we recommend reaching out to our support team at help.uber.com or our live chat support via the Uber Driver app.
Please note: Declining delivery requests will not impact your likelihood to receive requests in the future.
- Instant Pay FAQs
How do fares work for batched orders?
Batched order fares are calculated the same way as individual deliveries, where the base fare is based on estimated time (including wait time) and distance of the order.
How do I request a fare review?
If you disagree with the final earnings or received less than anticipated for a delivery, you can reach out via help.uber.com to request a review of the fare. This review is completed by our support agents on a case by case basis.
Please only reach out in instances where you believe the earnings for a delivery were incorrect.
Generally, fares will be adjusted if the time travelling is much longer than estimated in the upfront estimated earnings amount.
Why am I unable to cash out?
You may be unable to cash out if:
- You are attempting to cash out more than the weekly maximum
- Your bank is still processing a previous cash out
- Your account has been active for less than two weeks since your first trip and/or you have completed fewer than 25 trips via the Uber Driver app
- Your account is under review and cash outs are temporarily disabled
- In the case of Instant cash out, the service is undergoing weekly scheduled maintenance on weekends (timing varies, will be displayed in the Driver app when you are cashing out) or downtime.
- In the case of Instant cash out, you are not depositing your earnings into a bank account that is compatible with instant cash out - we recommend reaching out to your bank to ensure that the NPP (New Payments Platform) is enabled for your bank account.
Why am I not eligible?
If you don’t see the option to cash out in the Uber Driver app, it may be because you’re currently ineligible. This could be because:
- Your account has been active for less than two weeks since your first trip
- You have completed fewer than 25 trips via the Uber Driver app
- Your account is currently under review
What can I cash out?
If you are eligible, you’ll be able to cash out the balance currently in your account (subject to the maximum set out below). Only the earnings that are shown in your account at the time you elect to cash out will be transferred.
Any earnings from the past week that you don’t cash out by the end of the week will be transferred to your bank account as usual through the automatic weekly payout.
Can I cashout my earnings on weekends?
Please note that timeframes may vary depending on the processing bank. Cashouts made on a weekend, a public/bank holiday or after the cut-off time will be processed the following business day.
Can I request a Next-Day Cashout whenever I want?
The frequency with which you can request to cash out earnings depends on when you cashed out and your bank’s processing times. Often, eligible Delivery People are able to cash out their earnings once per day. However, if you cash out late in the day, on the weekend or on a bank/public holidays, you may need to wait a little longer before you can cash out again as your request will not be processed until the following business day.
Any payments from the past week that you don’t cash out by 11.59pm on Monday will be deposited in your bank account as usual – that is by the end of the week in your regular weekly payout.
Please see here for full terms and conditions.
Are there limits on how much I can cash out?
You will always receive your weekly earnings through the default scheduled payout with no limit. If you choose one of our faster cash out options:
- Instant - you are able to cash out up to 5 times per day and up to a total of $1700 per week (resets every Monday). The minimum amount you can cash out is $5.00
- Next-day - you are able to cash out twice per day and up to a total of $1700 per week (resets every Monday). The minimum amount you can cash out is $5.00
Is there a fee to use cash outs?
If you are using the Instant cash out feature, there is a fee of $1.10 per Instant cash out (including GST) for driver-partners.
Remember, you are always able to access your earnings through the weekly Scheduled payout or Next-day cash out (previously called Flex Pay) at no cost.
When will my funds arrive?
If you are using the Instant cash out feature, your funds should arrive in your account in minutes*. Please note that there is a weekly maintenance window on weekends, the exact timing of these windows will vary, and will be displayed in the Driver app when you are cashing out. If you cash out during this time, your payment will be queued for processing and you will receive payment after the maintenance is completed.
If you are using the Next-day cash out feature and you cash out on a business day before 3:00 pm local time, your funds should arrive within one business day.* Processing times may vary depending on your bank. Uber tries to complete payments as quickly as possible but timing is not guaranteed.