Trip Radar is a new feature that will launch in some cities in Australia over the coming weeks.
Trip Radar will allow you to explore multiple trip offers and request trips that work for you.
How it works
Currently trip offers are sent to one Delivery Person at a time. You’ll continue to receive these trip offers like you always have, they will be labeled as ‘exclusive’.
On top of your exclusive offers, Trip Radar will send offers to you and a handful of other Delivery People at the same time. You can then browse through these offers and request a trip that suits your preferences. It’s important to note that requesting a trip does not automatically match you with that trip – you’ll always be notified whether or not your request is accepted.
Trip Radar only changes the way that some trips are offered and displayed, it doesn’t impact the way your earnings are calculated.
What’s new
Keep an eye out for Trip Radar which will pop up when trips are available and when you’re not completing a trip.
Review your options
Explore the Trip Radar offers. Similar to your exclusive offers these can be either solo or batched trips.
Request a trip
If you want to request one of the trips available on Trip Radar, click the ‘Match’ button. You can request multiple trips at a time.
Wait for a match
The app will match each trip with one Delivery Person, there may be a short wait to find out if you’ve been matched.
Complete the trip
If you’ve been matched with the trip you should complete the trip as usual. You will be notified if you are not matched with a trip. Trip Radar offers will become unavailable when they have been matched with another Delivery Person.
Look out for the ‘New Requests’ button to refresh Trip Radar and discover new offers. Similar to exclusive offers, you can decline a Trip Radar offer by clicking the X button in the top right hand corner.
Trip Radar when on the move
Browsing through Trip Radar can only be done when moving at a slow speed or when stationary and is only available when you’re not already completing a trip.
But you won’t miss out, Trip Radar offers will show as a single request when you’re on the move.
An exclusive offer:
A Trip Radar offer:
Frequently Asked Questions
What is Trip Radar? | |
Trip Radar is a new feature that will allow you to explore multiple trip offers and request trips that work for you. Trip Radar will send offers to you and a handful of other Delivery People at the same time, you can then browse through these offers and request a trip that suits your preferences. | |
Why is Uber launching Trip Radar? | |
We’re continuously working to improve the app experience for everyone using Uber Eats. With Trip Radar, we are providing delivery people with more flexibility when it comes to how they choose their trips. We also expect this to decrease delivery times for customers, and we know from experience that a better app experience can lead to greater demand. | |
Does Trip Radar affect the exclusive offers I get individually? | |
No, you will continue to receive individual trip offers like you always have, they will be labelled as ‘exclusive’. Exclusive offers are the priority, so Trip Radar will automatically close when you receive an exclusive offer. | |
How does Uber decide who gets matched with a request on Trip Radar? | |
We match Trip Radar offers with Delivery People based on a number of factors, such as proximity to the merchant and estimated delivery times. Matching is not only based on who requests a trip first so don’t worry too much about being the first Delivery Person to request. | |
Does declining Trip Radar offers impact the likelihood of getting exclusive offers? | |
No. Declining offers on Trip Radar does not impact the number of exclusive offers you receive. | |
Can I look through Trip Radar offers whilst on the move? | |
Browsing through Trip Radar can only be done when moving at a slow speed or when stationary and is only available when you’re not completing a trip. But you won’t miss out, Trip Radar offers will show as a single request when you’re on the move. If you want to request one of the trips on offer, click the ‘Match’ button. | |
Does Trip Radar impact how my earnings are calculated? | |
Trip Radar changes the way that some offers are displayed, it doesn’t impact the way your earnings are calculated. | |
How are offers calculated for Uber Eats deliveries? | |
Click here for a guide on earnings | |
Can I request multiple trips at a time on Trip Radar? | |
Yes, but you will only be successfully matched with one offer at a time. While you’re waiting for a successful match you will continue to receive and can accept exclusive offers. | |
Can I opt out of Trip Radar and just receive exclusive offers? | |
You can’t opt out of Trip Radar but you can choose not to request these offers or let them time out. | |
Can I get batched trips on Trip Radar? | |
Yes, similar to your exclusive offers, Trip Radar offers can be either solo or batched trips. |
Posted by Uber Eats
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