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Introducing Flex Pay

February 1, 2017 / Australia

Updated: April 2, 2019

Getting paid is easier than ever

We’re always looking for new ways to improve your experience. So we’re introducing Flex Pay, our new payment option which allows you to request to access your earnings on any day of the week.

Eligibility

To qualify for Flex Pay, partners must meet the following criteria:

  • 25+ Uber trips
  • 14+ days since first Uber trip
  • Pass Uber’s daily fraud and security screen

How do I use Flex Pay?

Once you’re eligible for Flex Pay, you’re ready to request your available earnings to be paid out.

From the Uber Driver App:

  1. Select the Earnings tab.
  2. Tap the “Cash Out” button.
  3. Tap “Confirm Cash Out.”

From the Partner Dashboard:

  1. Log in to partners.uber.com.
  2. Tap ‘Flex Pay’ and you’ll see the total amount available for you.
  3. Tap ‘Transfer Now’ and you’ll receive a confirmation of your request.
  4. Tap ‘Confirm’ to finish your transfer.

FAQ

  • Why can’t I cash out?
  • What can I get paid out?
  • Is there a fee to use Flex Pay?
  • One of my payments is not appearing on my account
  • Why am I not eligible?
  • Can I request my payment whenever I want?
  • When can I cash out?
  • How much can I cash out?

Terms and conditions

  1. Flex Pay is only available to eligible driver-partners. An “eligible driver-partner” means a driver-partner who has: (i) completed at least 25 Uber trips; (ii) taken their first trip not less than 14 days prior; and (iii) passed Uber’s daily fraud and security screen.
  2. Your ability to cash out is subject to your financial institution’s processing times and Uber makes no guarantee that transferred funds will be immediately available.
  3. Cash outs made after 3.00pm local time Australia or 3.30pm New Zealand, on a weekend or on a public/bank holiday constitute a cash out made on the following business day.
  4. Cash out is capped at $1700 per week in Australia and $1800 in New Zealand.
    The option to cash out applies to trip fares, promotions and referral payments.
  5. High value trips may be held for review as a security measure.