Introducing Uber Eats Pro
We’re excited to introduce you to Uber Eats Pro, a new rewards program built to help you reach your goals – on and off the road. You can earn points with every completed trip to unlock exciting rewards. Additional terms apply.¹
Get more from delivering
With Uber Eats Pro, you have the opportunity to unlock new rewards as you reach higher status. Additional terms apply.¹
Fuel discount at Caltex
Enjoy discounts on fuel when you fill up at over 650 participating Caltex locations across the country. Plus, get a free regular Foodary Express coffee and $5 car wash at select sites when you fill up.
Discount at Supercheap Auto
Get significant savings on all your auto needs – plus free wiper and battery fitting for Gold, Platinum, and Diamond partners – at more than 260 Supercheap Auto stores.
Dedicated Priority Support
Have questions about delivery with Uber Eats? Receive Diamond 24/7 support, whether you're on or off the road.
Access Diamond-trained team members over the phone.
How it works
Earn points
Deliver with Uber Eats to earn points. Some deliveries may earn you more points. See additional details in the Driver app.
Give great service to restaurants and customers
In addition to earning points, when you provide great service to restaurants and your customers, you can unlock additional Gold, Platinum, and Diamond rewards. Requirements vary by region. Please check the Driver app for more information.
Get rewards
The higher your status, the more rewards you unlock. Your points and status are measured over a fixed three-month period to determine your status and rewards for the next 3 months.
Earn more rewards faster
1 point for every completed delivery
3 points during lunch hours from 11 am to 2 pm
6 points during dinner hours from 5 pm to 9 pm
Great service to restaurants and customers helps you unlock more rewards
When you earn points and maintain at least a 85% rating from restaurants and your customers, you can unlock Gold, Platinum and Diamond status and continue receiving rewards.
Uber Eats Pro rewards¹
Green All couriers | Gold 400 points | Platinum 800 points | Diamond 1,200 points | |
|---|---|---|---|---|
Discounts at Supercheap Auto+ With Uber Eats Pro, you can save up to 15% on fuel at Supercheap Auto+ | 10% | 10% | 15% | 20% |
Fuel at Ampol+ Enjoy discounts on fuel when you fill up at over 650 participating Ampol locations across the country. T&C's apply | 6cpl | 7cpl | 8cpl | 12cpl |
HR Block Discounted Services+ H&R Block provides a 15% discount on selected tax services as well as specialist tax advice to delivery-partners. This applies to various services including sole trader tax returns, BAS and bookkeeping. | 15% | 15% | 15% | 15% |
Zoomo Rental partnership + We have partnered with electric bike rental company Zoomo to bring you discounts on e-bike rentals! Discount levels are based on your Uber Pro tier at the time of purchase - the higher the Uber Pro tier, the higher the discount. Diamond Tier can get up to 15% off selected models; Platinum Tier can get up to 10% off selected models and Gold Tier can get up to 5% off selected models. To get more information and redeem the discount click on the link below. | 5% | 10% | 15% | |
Discounted tyres at Bridgestone + Shop at Bridgestone to receive exclusive discounts on Bridgestone, Firestone, Supercat or Dayton tyres | 15% | 15% | 25% | 25% |
E-bike rentals discount+ Looking to rent a new ride? Get up to 15% off e-bike rentals with Zoomo. | 5% | 10% | 15% | |
Airtax discounted services+ Get your first BAS lodgement for free plus free ABN and GST registration when you connect your Uber account with Airtax | ||||
Discounts off QuickBooks Self-Employed Receive a 30% discount off the RRP for 6-months when you use QuickBooks Self Employed to digitally keep track of your expenses and mileage through the QuickBooks app | ||||
Premium support + Have questions about delivery with Uber Eats - receive diamond 24/7 support - whether you are on or off the road. Access diamond trained team members over the phone. |
Earn points three months at a time, and enjoy rewards through the following 3 months
You earn points during fixed three-month periods. Points reset after the third calendar month.
When you earn enough points to unlock the next level of reward, you can start enjoying your new rewards right away. Keep your ratings by restaurants and customers and your points high to maintain your Gold, Platinum, or Diamond status and continue enjoying rewards until the end of the following 3-month period.
Top questions from delivery people
- How does Uber Eats Pro work?
With Uber Pro, there are four status tiers: Green, Gold, Platinum and Diamond. To reach Gold, Platinum or Diamond tiers, you’ll need to do two things:
- Earn points: Each tier has a certain number of points that you’ll need to reach in order to get access to that tier’s rewards. You earn points by completing trips.
- Keep your rating to 4.7 or above and cancellation rate to 3% or below.
Points are accumulated over fixed 3-month periods (for example: 1 August to 31 October). When you earn enough points to reach each higher tier, you’ll unlock that tier’s rewards right away. You’ll keep access to those rewards for the remainder of the 3-month period and for the next 3-month period so long as you continue to meet the rating and cancellation rate criteria. Points will then reset at the start of each new 3-month period.
- How do I earn points?
You'll earn:
1 point for every completed delivery
2 points during lunch hours from 12pm to 2pm
6 points during dinner hours from 5pm to 9pm
- Do I need to pay to take part in Uber Eats Pro?
No, it’s completely free for Uber delivery people to be part of the rewards program.
- How many points do I need to reach different tiers?
So long as you meet the rating and cancellation rate requirements, you can earn Gold status with 1,000 points, Platinum with 1,800 points and Diamond with 2,800 points. All delivery-people qualify for Green status regardless of how many points they have or what their star rating and cancellation rate are.
- How long do I get access to the rewards?
If you unlock a new tier, you’ll get access to that tier’s rewards right away. You’ll keep access to those rewards for the remainder of the 3-month period and for the next 3-month period (again, so long as you continue to meet the rating and cancellation rate criteria).
- What happens if I earn less points during a 3-month period than I had earned the 3-month period before?
How many points you earn during each 3-month period determines what rewards you can access for the next 3-month period.
For example, if you earned 1,900 points and kept a 4.8 rating and 3% cancellation rate from 1 August to 31 October, you’ll have access to Platinum rewards from 1 November to 31 January (so long as your driver rating and cancellation rate meet the requirements explained above). But if you earn 1,200 points from 1 November to 31 January, you’ll drop down from Platinum to Gold status for the 3-month period beginning 1 February.
- What are the rewards?
Each status tier has access to different rewards. You can see the full list of rewards at any time in the Rewards section of your Uber app.
- How do I get access to my rewards?
Some rewards (like seeing the trip duration and direction before accepting a trip and priority airport rematch) are applied automatically as soon as you unlock them. To redeem other rewards (like fuel discounts and free coffee), head to the Rewards section of your Uber app.
- Where can I see my points?
You can keep track of your points and rewards at any time in the Rewards section of your Uber app.
- Do I earn more points for deliveries with surge?
Surge does not impact the number of points you earn. You will receive the same number of points for deliveries that have surge pricing as for deliveries that do not have surge pricing.
- How do I access my Pro card?
You can find information about all of your rewards in the Rewards section of your Uber app. Simply go to your Profile, tap on your Uber Eats Pro status and then click on any of the rewards listed to find out more and access your in-app Pro card.
¹Program rewards vary by location and are subject to change. Check the app for available offers. Rewards described on this page may not be available in all cities where Uber Eats Pro is available. Uber is not responsible for third-party offers, products, and/or services. See terms and conditions for complete details.
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