The Uber Eats guide to trip requests and smarter earning in Adelaide

Boost zones are announced weekly in the promotions section of Trip Planner in the app, when available. Delivery people can also check the map in the app for available Boost zones.

Any Boost amounts that apply to a delivery are included in the upfront estimated earnings amount displayed when a delivery request is received. Boost amounts can range up to 2x of the time and distance component of the fare.

Reaching certain delivery goals in a set amount of time. Delivery People will see these promotions via email and in-app as they are offered.

• Sign-up to deliver: Additional payments for new Delivery People signing up to deliver with Uber Eats. Includes certain delivery targets and specific time periods. Terms and conditions apply and the offer may be withdrawn at any time. For more information and terms and conditions, please visit https://www.uber.com/au/en/deliver.

• Refer your friends: Additional earnings for Delivery People when they use their code to refer their friends and family to deliver with Uber Eats. You can earn for every person you refer once they complete a set amount of deliveries within a specific time period. Terms and conditions apply. https://www.uber.com/legal/en/document/?name=referral-program-rules&country=australia&lang=en-au

All promotions are subject to eligibility and availability in your city and are always completely optional. Promotional offers are subject to change and may vary from time to time. Please check the map and Promotions section in the Uber Driver app for the latest offers. Please always read the terms and conditions for all promotions.

Example^ of formula calculations including Boost:

Fare: $13.35

Boost: $1.65

$13.35 + $1.65 = $15.00

^Please note, calculations are provided for illustrative purposes only. The fare amount including any promotions will vary.

• when your business or enterprise has an annual GST turnover (gross income from all businesses minus GST) of $75,000 or more
• when you start a new business and expect your turnover to reach the GST threshold (or more) in the first year of operation
• if you're already in business and have reached the GST threshold
• if your non-profit organisation has a GST turnover of $150,000 per year or more
• when you provide taxi or limousine travel for passengers (including ride-sourcing) regardless of your GST turnover – this applies to both owner drivers and if you lease or rent a taxi taxi
• if you want to claim fuel tax credits for your business or enterprise.

Please note that even if you already have an ABN, this doesn't necessarily mean you are registered for GST. If you're unsure, please check your records or the ABN Lookup tool to determine your GST registration status.

If you have questions on whether you need to register for GST, we would recommend you contact the ATO or a taxation professional directly for advice. If you are GST registered, your tax accountant can help you claim GST on your business expenses for fees charged to you by Uber.

Please note that as a Delivery Person you are a self-employed contractor. You are not an employee of Uber. As such, you are responsible for reporting and paying all relevant taxes associated with your earnings producing activities.

Our Partner Dashboard is your one stop shop for all tax documentation. Here you can download your delivery invoices, weekly payment statements, monthly and annual tax summaries. This is designed to help with your tax management, but you are nevertheless responsible for maintaining your own records and we recommend that you consult your tax advisors for specific advice for your circumstances.

You can access your monthly tax statements by signing in to partners.uber.com and clicking "Tax Information." Once your summaries are available you will be able to access them from your partner dashboard.

Your weekly payment statement on your partner dashboard contains all the information necessary for you and your accountant to calculate GST.

Please Note: Your weekly payment statement will include amounts you have received from the completion of deliveries by any delegates of yours. It is up to you to agree with your delegate their fee, and these fees will not appear on your statement.

When your Uber Eats account is activated, you automatically become a part of the Uber Pro Rewards Program. Uber Pro is a program offering benefits and perks built to help you reach your goals – on and off the road. You can earn points with every completed delivery to unlock exciting rewards.

Part of this rewards program includes discounted partnerships with business support services including Airtax and QuickBooks, which may help you with your tax obligations. However, you are not required to use one of these discounted partners.

Airtax:

Airtax makes business activity statements (BAS) and income tax returns easy. Connect your Uber Eats account with Airtax and your earnings can be automatically pre-filled in your BAS lodgement form. New Delivery Persons who sign up using the page below get their first BAS lodgement free + free ABN and GST registration. Airtax have also put together a series of useful articles to help you understand your obligations.

Learn more about Airtax

Quickbooks:

QuickBooks Self-Employed is perfect for freelancers, contractors, self-employed workers and sole-traders. QuickBooks Self Employed connects to your bank so you can easily categorise income and expenses, capture and match receipts, send invoices, and automatically track mileage so you will be ready come tax time.

Get in touch with Quickbooks

To learn more about how to redeem rewards, visit the rewards section of your Uber Driver app.

While delivery people have always been free to cancel a trip request after accepting it, at the moment not all information about the trip is provided upfront. We know accepting a trip can be about more than money, so you’ll now also see the location and name of the merchant, the total estimated time and distance from accepting the trip to drop-off, and your pick-up and drop-off locations. This means you will have more information upfront before deciding whether to accept a trip.

Yes, the way you earn is changing to better reflect each trip’s total time and distance. The time and distance shown on the trip request screen is the estimated total trip time and distance for the whole trip, including the estimated time and distance to travel to the merchant and the estimated wait times at the merchant.

No, tips are not included in the upfront estimated amount that you see on the trip request screen. Any tips you earn are an addition to your other trip earnings and will be reflected in the trip receipt. As a reminder, you can check the Trip Details screen one hour after drop off to see your total trip earnings for each trip. Consumers have that time to edit their tip based on your service.

No, tolls are not included in the upfront estimated amount that you see on the trip request screen.

Tolls legitimately incurred between pickup and drop off will be reimbursed to you. Tolls will be shown in the trip details screen after you complete the trip.

Once you complete a trip, you can check the Trip Details screen to see your total earnings for the trip. You’ll see the upfront amount you were shown on the trip request screen as the ‘Estimated earnings for completed trip’, so you can easily match up the numbers.

The upfront amount shown on the trip request screen is your estimated earnings. In some cases including, for example, where a trip takes longer than estimated, you may receive more than the upfront estimated amount. As always, any tips you earn are in addition to your other trip earnings and tolls legitimately incurred from pickup to drop off will be reimbursed to you.

In some cases including for example, where only one order of a batched trip has been completed, you may receive less than the upfront amount. If you believe this is an error, please reach out to support.

You’ll see the estimated amount you’ll earn for a delivery before you accept it. This amount includes your fare and any promotions that apply (if applicable). In certain circumstances, trip fares can be higher than normal, when there are:

• Higher than usual estimated traffic conditions
• Higher than usual estimated wait times at the pick-up location
• Areas with limited availability of delivery people and higher than usual demand for delivery

After the trip you can check the Trip Details screen to see your fare amount and total earnings for the trip. Estimated earnings amounts can be found at the top of this page.

Promotions can help you to identify busy areas when there’s a high demand for delivery. You’ll have access to Boost, Surge (if applicable) and Quest in your city. You can check the Trip Details screen to see any “promotions” amount and total trip earnings for each delivery.

When you receive a trip request you can choose to accept or ignore the trip request, or select ‘decline’ to reject the request. If you choose to reject the request, you will be able to receive other trip requests, if available. If you accept a trip request, you are free to cancel the request without consequence until you have collected the item(s).

As an independent contractor you are always required to have an Australian Business Number (ABN). You will now be directly engaged by Portier Pacific Pty Ltd so you will be required to record your ABN in our systems.

We will remove charging a service fee starting 1 March 2021. Under the new business model you will be engaging directly with Portier Pacific Pty Ltd if you choose to provide delivery services under a subcontract to fulfil delivery requests of customers. Previously you were engaged by the restaurant to fulfil delivery requests which attracted a service fee as we provided leads to you.

There are different contractual arrangements that apply between Uber Rides requests and Uber Eats Delivery requests that means you have to make a choice which requests you would like to receive.

Upfront estimated earnings amounts take into account the Fare (including estimated wait time) and any additional fees or promotions. This upfront amount is the estimated earnings you can expect to make from the successful completion of a delivery and is shown on the initial offer card. In cases where the actual time differs significantly from the estimation, the fare may be adjusted.

There are multiple factors that may impact the final earnings for each delivery, including:

• Wait time: An estimate for the wait time has already been incorporated into the upfront fare, which may be adjusted if the delivery takes longer than estimated, for example, if you are waiting at the merchant for much longer than estimated.
• Tech issues: Occasionally GPS and technical issues may alter the time and distance information for the delivery. If you believe a technical issue has impacted your total earnings, please reach out to our support team at help.uber.com or via the Uber Driver app for phone support.
• Other potential flags: On rare occasions, if our systems detect potential fraud, the fare may be automatically adjusted post-delivery. You can review the fare breakdown on your delivery invoice once the delivery is completed.

If you have any questions about payments or would like to request a fare adjustment, you can reach out to our support team 24/7 at help.uber.com or via the Uber Driver app for phone support.

If you have any tech issues while delivering, you may contact our live chat support for assistance. Our support agents will be able to provide you with the consumer’s address and provide tips on how to best complete the order.

If you are continuing a delivery when a tech issue occurs, please ensure you go offline until the order is successfully delivered or returned to the merchant.

Once the delivery is completed, you can write in via in-app help to have the fare reviewed.

If the customer cancels an order after the order has already been picked up, the Delivery Person should contact our live chat support for assistance. Our support agents will contact the customer and determine the next steps for the delivery.

If the customer would like to continue with the delivery, the support agent will provide you with the drop off address and contact number so that the delivery may be completed. If the customer does not want the order, Uber Eats will cancel the customer’s order and direct you on what to do with the delivery items. You’ll still be paid for the full fare of the delivery under your contract with Uber Eats.

If a cancellation is initiated by any other party after pickup you will receive a partial payment for the delivery. If any other party cancels a delivery before pickup, no compensation will be applied. You should reach out to our support team via the 'Help' section of the app after the cancellation to ensure your fare is adjusted correctly.

Please Note: This does not apply to orders cancelled by the Delivery Person.

If you need to cancel a delivery after you have already picked it up, please reach out to our support team who will review the delivery on a case by case basis and you may be reimbursed for the cancelled delivery.

Please note, if Delivery People are found to be fraudulently cancelling deliveries, this may be a breach of our Community Guidelines and your access to receive delivery requests may be removed (this does not include deliveries that are cancelled for safety-related reasons).

If you cancel a delivery before pickup, no amount will be paid.

You should reach out to our support team via the 'Help' section of the app during the delivery to ensure your fare is applied correctly.

In situations where a customer updates their destination, it is up to the Delivery Person whether they want to complete the delivery to the new address. Our system will automatically review the additional time spent on delivery and adjust the fare if necessary to reflect the additional time taken to successfully complete the delivery.

If you are happy to continue with the delivery to the new location, you should write to our support team via the 'Help' section of the app once the delivery is complete so we can ensure that you are paid the correct amount.

If you would not like to complete the delivery, please contact our live chat support who will cancel the delivery request.

If it takes significantly longer than what was estimated in-app, the fare will be automatically reviewed and adjusted based on the additional time taken to deliver. To check if additional time has been automatically included, check your delivery receipt against the estimated upfront earnings amount initially shown for the delivery.

If you are still unsure or would like the fare reviewed again, please reach out to our support team via the ‘Help’ section of the app.

If you arrive to pick up the order and the merchant is closed, please contact our live chat support team or reach out via the 'Help' section of your app. We will also ensure that we reach out to the merchant to verify their operating hours and avoid the issue reoccurring.

The amount you are paid depends on the time taken to successfully complete your delivery. The estimated delivery time, including wait time, has already been incorporated into the upfront estimated earnings amount. If you exceed this wait time threshold, the fare may be automatically adjusted to include the additional time taken to successfully complete the delivery. You can see the total delivery time in your invoice post-delivery.

It is up to you to decide how long you are willing to wait at the merchant before cancelling an order, but for most orders, a Delivery Person can expect to wait around 5 minutes. If you are not able to wait at the merchant, the order may be cancelled so that it can get offered to another Delivery Person. However, please note that this action means you will not be paid for the delivery.

If you accidentally end the delivery early, please go offline and contact our support team. Our agents will help assist with locating the delivery address and contacting the consumer on your behalf.

If it is a batched order, please stay online and contact support as instructed above. Once you've completed the first order, you can proceed to the second delivery address as normal and contact the second consumer to inform them that the Delivery Person is on the way.

You may be paid as normal for the delivery once the order is delivered to the consumer. Please ensure you contact our support team at help.uber.com or via the Uber Driver app for phone or chat support to make sure your fare is adjusted appropriately.

To prevent this from happening, it is helpful to first check the order before leaving the merchant and mark the delivery as complete only when the right order is delivered to the consumer.

If you do happen to collect the wrong order, please contact our live chat support team who will help guide you through the next steps. They will also review the fare for the delivery and make any adjustments necessary.

No, tolls are not included in the upfront minimum earnings amount that you or your delegate see on the request screen. Tolls legitimately incurred between pickup and drop off will be reimbursed. Tolls will be shown in the delivery details screen after you complete the delivery.

Please Note: Tolls incurred on the way to the pick up location or after drop off will not be reimbursed. If your delegate completed the trip on your behalf, and your delegate incurs the toll, it is up to you to agree with your delegate whether the toll is reimbursed.

When you receive a delivery request you can choose to accept or ignore the request, or select ‘decline’ to reject the request. If you choose to reject the request or ignore the request and let it lapse, you will be able to receive other delivery requests, if available. If you accept a request, you are free to cancel the request until the item(s) have been collected. You are also free to cancel after the order has been collected if it is unable to be delivered. If you would like to cancel after collecting the item(s), we recommend reaching out to our support team at help.uber.com or our live chat support via the Uber Driver app.

Please note: Declining delivery requests will not impact your likelihood to receive requests in the future.

How do fares work for batched orders?

Batched order fares are calculated the same way as individual deliveries, where the base fare is based on estimated time (including wait time) and distance of the order.

How do I request a fare review?

If you disagree with the final earnings or received less than anticipated for a delivery, you can reach out via help.uber.com to request a review of the fare. This review is completed by our support agents on a case by case basis.

Please only reach out in instances where you believe the earnings for a delivery were incorrect.

Generally, fares will be adjusted if the time travelling is much longer than estimated in the upfront estimated earnings amount.

Why am I unable to cash out?

You may be unable to cash out if:

• You are attempting to cash out more than the weekly maximum
• Your bank is still processing a previous cash out
• Your account has been active for less than two weeks since your first trip and/or you have completed fewer than 25 trips via the Uber Driver app
• Your account is under review and cash outs are temporarily disabled
• In the case of Instant cash out, the service is undergoing weekly scheduled maintenance on weekends (timing varies, will be displayed in the Driver app when you are cashing out) or downtime.
• In the case of Instant cash out, you are not depositing your earnings into a bank account that is compatible with instant cash out - we recommend reaching out to your bank to ensure that the NPP (New Payments Platform) is enabled for your bank account.

Why am I not eligible?

If you don’t see the option to cash out in the Uber Driver app, it may be because you’re currently ineligible. This could be because:

• Your account has been active for less than two weeks since your first trip
• You have completed fewer than 25 trips via the Uber Driver app
• Your account is currently under review

What can I cash out?

If you are eligible, you’ll be able to cash out the balance currently in your account (subject to the maximum set out below). Only the earnings that are shown in your account at the time you elect to cash out will be transferred.

Any earnings from the past week that you don’t cash out by the end of the week will be transferred to your bank account as usual through the automatic weekly payout.

Can I cashout my earnings on weekends?

Please note that timeframes may vary depending on the processing bank. Cashouts made on a weekend, a public/bank holiday or after the cut-off time will be processed the following business day.

Can I request a Next-Day Cashout whenever I want?

The frequency with which you can request to cash out earnings depends on when you cashed out and your bank’s processing times. Often, eligible Delivery People are able to cash out their earnings once per day. However, if you cash out late in the day, on the weekend or on a bank/public holidays, you may need to wait a little longer before you can cash out again as your request will not be processed until the following business day.

Any payments from the past week that you don’t cash out by 11.59pm on Monday will be deposited in your bank account as usual – that is by the end of the week in your regular weekly payout.

Please see here for full terms and conditions.

Are there limits on how much I can cash out?

You will always receive your weekly earnings through the default scheduled payout with no limit. If you choose one of our faster cash out options:

• Instant - you are able to cash out up to 5 times per day and up to a total of $1700 per week (resets every Monday). The minimum amount you can cash out is $5.00
• Next-day - you are able to cash out twice per day and up to a total of $1700 per week (resets every Monday). The minimum amount you can cash out is $5.00

Is there a fee to use cash outs?

If you are using the Instant cash out feature, there is a fee of $1.10 per Instant cash out (including GST) for driver-partners.

Remember, you are always able to access your earnings through the weekly Scheduled payout or Next-day cash out (previously called Flex Pay) at no cost.

When will my funds arrive?

If you are using the Instant cash out feature, your funds should arrive in your account in minutes*. Please note that there is a weekly maintenance window on weekends, the exact timing of these windows will vary, and will be displayed in the Driver app when you are cashing out. If you cash out during this time, your payment will be queued for processing and you will receive payment after the maintenance is completed.

If you are using the Next-day cash out feature and you cash out on a business day before 3:00 pm local time, your funds should arrive within one business day.* Processing times may vary depending on your bank. Uber tries to complete payments as quickly as possible but timing is not guaranteed.