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A guide to crew transportation solutions

Published: February, 29, 2024

Getting people and things from one place to another is a big job, as logistics professionals know all too well. Ensuring that your crew can safely and efficiently get to and from work is an important factor in achieving operational success. Even when your main business is transportation—by air, rail, or sea—you’ll sometimes need to look outside of your main form of conveyance to get employees where they need to be.

In this guide, we’ll address some of the main challenges businesses in the logistics industry face now, as well as some solutions for simplifying ground crew transportation in the rail, air, and maritime industries.

Understanding the unique challenges by industry

Across these logistics industries, employees face many day-to-day challenges that make it more difficult to do their jobs well. While there’s some overlap in the problems each industry faces—research from Logistics Management makes clear that labor shortages and cost concerns are common across the board—each has its own set of issues to navigate.

Rail industry

The rail industry provides crucial infrastructure that supply chains in the US depend on for industries ranging from agriculture to construction. As many industries embrace an increasing concern for sustainability, rail demand is expected to grow. That growth in itself is one of the challenges facing the industry, as the infrastructure it depends on can only handle so much.

Staffing shortages put serious limitations on how often trains can run safely as well as how quickly they can be loaded and emptied. Maintenance requirements (for tracks, as well as the trains themselves) can slow down service. And climate disruptions can cause damage that affects routes for weeks or months at a time.

On top of all that, train scheduling is a complex process even if everything else goes right. Each train’s route has to take into account all the other trains using the tracks that day and how busy each station and hub where they arrive will be. Complicating things further, seasonal trends keep scheduling from being consistent throughout the year. Rail companies have to factor in peak travel season for commuter rails and the holiday season boom for freight trains. Since the industry depends on shared tracks, one train’s problem can have a far-reaching domino effect.

Air industry

Airlines have faced their own share of troubles in recent years. At many airports, travelers contend with long wait times and crowded terminals. That leaves many stressed out before they even get to the gate.

Making matters worse, a combination of factors has led to a recent increase in flight delays and cancellations. A staffing shortage—particularly for pilots—means that not only can fewer flights be scheduled overall, but also anytime staff gets sick, there’s no easy replacement. On top of that, a shortage of air traffic controllers can keep flights from getting out on time, even when all the airline staff are present. Climate change is taking its toll on air travel as well, bumping up the number of cancellations and delays even further.

In other words, the air travel experience has gotten harder on many travelers, which takes a toll on the airline staff tasked with taking care of them. Employees work long hours in tough conditions. Even with recent regulations mandating more rest time for airline staff, fatigue and burnout are big issues.

Maritime industry

The maritime industry remains an important component in the global supply chain. Nature Climate Change reports that ports handle around 80% of global trade. That same article details one of the biggest challenges affecting the maritime industry right now: weather-related disruptions. Climate events can shut down ports for days or months at a time, causing far-reaching consequences for the global supply chain.

Weather closures are just one factor that can contribute to port congestion and delays. Current events from labor strikes to wars can disrupt business-as-usual at key ports. Container shortages can slow routes, even as worker shortages leave containers sitting in port for long periods of time. All this came to a head in the early months of the COVID-19 pandemic, causing huge delays. And while things have somewhat normalized since then, maritime businesses must still closely watch the conditions that affect individual ports.

Amidst all this, maritime companies have to keep the safety of their crews top of mind. Maritime travel has always been dangerous, but extreme weather, the introduction of new technologies, and labor shortages all exacerbate the risk. DNV research found a 9% increase in safety incidents involving large vessels in 2022, on top of a 7% increase in 2021. Crews need ample training to handle the challenges of today’s maritime landscape, along with enough time off to avoid exhaustion.

Available crew transportation solutions and trends


While the specific challenges of each industry vary, a couple of common themes are clear throughout: environmental issues and labor shortages. Finding the right ground crew transportation solution can help you partially address both.

Improve the employee experience

Hiring enough people to keep operations running smoothly—and keeping them long-term—is a top concern. To attract talented employees and persuade them to stick around, look for ways to make your crew’s job easier. That’s not just good for retention but also important for helping them avoid burnout and fatigue, which can quickly become dangerous for rail, air, and maritime crews.

Providing a comfortable, low-effort transportation option to get your crew to and from training and work shifts removes one stressor from their plate. Arranging ridesharing for them makes them more likely to show up on time and well rested. And by solving their commute, you’ll likely earn goodwill and improve employee morale.

Reduce your carbon footprint

Logistics companies already have good reason to consider the environmental impact in decision-making, as your industry is strongly affected by climate change. But it’s also an important consideration for your customers. In a 2023 McKinsey survey, 77% of respondents said sustainability would be driving their supply chain agenda in the following 3 years.

When choosing the right ground crew transportation option, you want to consider how it will affect your overall environmental impact. Look for one that makes it easy to track your emissions, so you can factor crew transportation into your overall sustainability goals with little effort. Even better, aim to find a crew transportation partner that lets you choose green options like electric and hybrid vehicles to proactively keep emissions down.

Efficiently move your crew with Central


The success of your business—along with the health of the supply chain and safety of many travelers—depends on your crew. They work difficult jobs that require them to be well trained and alert. When they face a long commute, it can add time and effort to an already long day. Central gives you an easy way to get them to and from work.


Choosing Central for crew transportation options provides:
  • A central dashboard. Your administrative staff can use it to easily arrange rides for your crew, track expenses, and stay within budget.
  • Emissions tracking. This feature will help you measure your estimated environmental impact and help meet your sustainability goals.
  • Multiple ride options. Among the choices are Uber Green for electric and hybrid rides, UberXL for small groups, and Uber Comfort for more legroom.*
  • Real-time ride monitoring. You can see that everyone on your crew gets where they need to be.

Whether you’re getting employees from their home to a training session, offering transport from a travel destination to their hotel, or providing a recovery ride during a service interruption, arranging ridesharing makes their workday lighter and their trip more comfortable. Using Central for crew transportation provides a meaningful way to take care of your employees and earn their appreciation.

*Products available in select cities. Check the Uber app for availability in your home city or future destination.

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