如何取得客服支援
Help with the app is available when you need it, 24 hours a day, 7 days a week. Here are some ways you can get answers and contact Uber for assistance.
Looking for delivery info? Switch to delivery
取得協助的方式
If you need help with the app, here are ways you can get support that’s fast, friendly, and available around the clock.
1. Tap Help in the app menu to see answers to frequently asked questions.
2. Don’t see the answer you need? Scroll down to call us.
3. You can also visit your local Greenlight Hub for assistance or submit a question at help.uber.com.
If you contact Uber through help.uber.com, our support team will get back to you within 24 hours. You’ll receive a notification on your phone (if you have notifications enabled) letting you know that you’ve received a response. We’ll also send you an email.
事故回應秘訣
我們致力於優先保障所有 Uber 使用者的安全。若您被捲入事故，請確認所有相關人士是否安全，並視情況通知警方和醫護人員。
You can report the accident to Uber by tapping the menu button, then Help, followed by Trip Issues and Adjustments, then I was in an accident. A member of Uber’s team will reach out to gather information about the accident.
進一步協助
還是找不到您需要的資訊？請嘗試使用其他實用資源。
線上客服
Our website at help.uber.com/driving-and-delivering has a wealth of great information for new and experienced drivers.
乘客問題
If you’d like to report an issue about your rider, tap the menu at the top left of the Driver app, then Help, followed by Trip Issues and Adjustments and Issue with a rider.
預約諮詢
在某些城市，您可以透過 App 直接預約前往當地職業駕駛服務中心諮詢問題的時間。
常見問答
- What’s the fastest way to get help with the app?
Use the frequently asked questions inside your Driver app to get fast answers. You’ll find them by tapping the menu icon, then Help.
- 如果無法登入，該怎麼辦？
If you're having trouble signing in to your Driver app, you can reset your password here. Use the email address you believe is associated with your account. We'll send you an email with a link to reset your password.
- 如果 App 沒有回應或當機，該怎麼辦？
請先嘗試關閉 App (如有可能，請完全退出 App，而不是讓 App 持續在背景執行)。若重新開啟 App 仍無法解決問題，您可能需要重設手機的網路設定，或將職業駕駛端 App 刪除再重新安裝。
使用 App 上線開車
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