Effective December 30, 2025 at 2:00 AM EST, all pickups for Terminal 4 will relocate curbside at Arrivals in Zone B.
Uber Black drivers will be able to queue for Curbside Black at Terminal 4, Zone B1 if they accept a PIN request.
Please follow all signage and in app instructions.
Effective Tuesday, May 6, 2025 at 07:00 AM ET, the Port Authority of NY & NJ will relocate all JFK Terminal 5 and 7 for-hire vehicle pickups to the Howard Beach Ride App & Car Services Lot near the Howard Beach Air Train Station due to construction. For-Hire Vehicle pickups will not be permitted at Terminals 5 and 7 until further notice. Drivers will be able to wait in the NEW additional FHV Hold Lot 3 at the Howard Beach AirTrain Station for their rides.
机场规章制度
- Only licensed TLC drivers in New York City are eligible to receive pickup requests at the Airport.
- Driver cancellations: Trip cancellations can take away from the great Uber experience that both riders and drivers expect. Please remember that drivers who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the driver app.
- Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect drivers to follow the instructions of the airport staff.
- Drivers should only wait in the two designated staging lots at the airport.
Pickups at the airport
请注意：机场等候队列中对出租车辆数量设有限制，具体取决于一天中的时段和需求量。
Waiting for requests
要在机场接载派单, 请进入肯尼迪国际机场 (JFK) 内的指定 FHV 停靠区、手机区或豪华轿车区(请参阅下方地图)。司机到达短暂停留区后, 会通过虚拟先进先出 (FIFO) 队列接收行程派单。若合作车主在任何一个等候区等候, 则符合资格完成同样的行程。
有关 FIFO 队列的一些注意事项:
- 您在等候区内的位置不会影响您在虚拟队列中的序位
- 到达指定的等候区域后, 您就可以在车主端中查看自己在队列中的位置以及在您前面的合作车主数量
- 如果出现以下情况, 您可能在队列中失去发言权:您在车主端中下线, 您车驶出了 FIFO 区域, 您连续未接受多个传入的行程派单, 或者 您取消了多次行程(如果乘客取消, 您仍将在队列最前面)
- 两个等候区均可免费停车最多 3 小时
- 严禁在航站楼或机场其他地方停车或怠速行驶，这样做将无法加入队列，还可能会收到罚单。如果合作车主因在机场非法停车而收到罚单，优步将不予赔偿
Picking up your rider
- When you receive a notification you have a pickup request, follow the directions in the driver app.
- As you approach the pickup area, the app will indicate your rider information and the terminal number where he or she is waiting.
- Once you receive a request, accept it and pick up your rider on the arrivals level at John F. Kennedy International Airport for Terminals 1, 4, and 8. For Terminal 5 & 7 go to Howard Beach Ride App & Car Services Lot near the Howard Beach Air Train Station due to construction. For-Hire Vehicle pickups will not be permitted at Terminals 5 and 7 until further notice. Drivers will be able to wait in the NEW additional FHV Hold Lot 3 at the Howard Beach AirTrain Station for their rides.
- For Curbside Black PIN make sure to follow all signs and pull into the designated space for a rider to be directed to your vehicle.
- Terminal areas can be crowded at times. Once you arrive at the pickup location, if you can’t find your rider, message or call them through the driver app to let them know where you are
机场下车地点
约翰·菲茨杰拉德·肯尼迪国际机场的乘客下车流程非常简单。只需按照应用内的说明操作, 将乘客送到出发层的所需航站楼。
请注意, 在航站楼区域等候、非法停车和在路边超速行驶都可能导致罚单。
无障碍服务
- Riders who require an accessibility accommodation will be able to request a curbside pickup through the Uber app.
- At Terminal 5, these pickups occur at the outer curb of the pedestrian island.
- You can follow your navigation to the pickup point if a rider requests a curbside pickup.
- If your rider calls, messages, or informs you of the need for a curbside pickup due to an accessibility need, you are permitted to meet your rider at the terminal curbside. Riders who request an accessible pickup will be directed to the “Accessible Ride App Pickup” POI for their terminal.