Our commitment to safety in the UK
You deserve to be able to move safely. To look forwards to the opportunities ahead. To be connected with people and places that matter most. Which is why we’re focused on your safety – from setting new standards to developing technology with the goal of reducing incidents.
Face coverings are no longer required
In line with Government guidance, riders and drivers are no longer required to wear masks or face coverings when using Uber. However, it is still strongly encouraged.
Remember: many people still feel safer wearing a mask, so please be respectful of their preferences. And if you ever feel uncomfortable, you can always cancel the trip.
Updating our no-front-seat policy
Riders are no longer required to sit in the back seat. However, to give drivers space and allow for safe exit on either side of the vehicle, we ask that riders only use the front seat if it’s required because of the size of their group.
Thank you for helping take care of one another
We know the pandemic has been difficult. But you’ve continued to go the extra mile to help protect our communities—whether it’s wearing a face covering, making space for one another, or giving drivers the respect they deserve. Thank you for that.
It’s still important to take safety precautions while riding and driving. So make sure to roll down the windows for extra airflow, sanitise your hands before and after trips when possible, and always cover your mouth and nose when you cough or sneeze.
How safety is built into your experience
Safety features in the app
Tap a button for emergency assistance. Share your trip details with loved ones. Our technology helps put peace of mind at your fingertips.
An inclusive community
Millions of riders and drivers share a set of Community Guidelines, holding each other accountable to do the right thing.
Support at every turn
A specially trained team is available 24/7. Contact them via the app, day or night, with any questions or safety concerns.
Building safer journeys for everyone
Count on 24/7 support and emergency assistance. Share your trip with loved ones. Our focus is on your safety, so you can focus on the opportunity.
“Every day, our technology puts millions of people together in cars in cities around the world. Helping keep people safe is a huge responsibility and one we do not take lightly.”
Dara Khosrowshahi, Uber CEO
Partnering to make a difference
Our commitment to safety goes beyond your trip. We have teamed up with leading experts – from public safety officials to anti-violence organisations – to help make roads and cities safer for everyone.
*Certain requirements and features vary by region and may be unavailable.