Driving safety forwards
Your safety is our priority. We never stop working to reduce incidents and set new standards, so you can stay connected and protected every time you ride with us. Because safety never stops.
Our Door-to-Door Safety Standard
Powered by Uber’s innovative technology, encouraging shared responsibility and including guidance from health experts, these new measures are designed to help protect the health and safety of everyone who uses our platform.
Our Door-to-Door Safety Standard
New measures to help keep you safe and healthy.
In this together
All riders and drivers must wear a face covering or mask when using Uber.
Face covering check
We ask drivers to take a photo of themselves before they can begin driving, and our technology helps verify that they are wearing a face covering.
Health and safety supplies for drivers
We are working to provide drivers and couriers with health and safety supplies such as masks, disinfectants and gloves to deliver food.
Expert-led guidance
We are working with the World Health Organization (WHO) to share safety advice and resources.
Trip safety feedback
You’ll now be able to leave feedback on health issues, such as a driver not wearing a face covering or mask. This helps us improve and holds everyone accountable.
Designing a safer trip
Safety features are designed into the app, so you can tell your loved ones where you are, and so there’s help if something unexpected happens.*
Stay connected and protected when you ride.
Emergency assistance
Get help fast. Call local emergency services right from the app, wherever you are.
24/7 Customer Support
Whether you have a quick question or an incident to report, it’s easy to get the help you need. Access 24/7 support directly through the app, whenever you need it.
Share my trip
Let the people you love know where you are. Choose your Trusted Contacts in the app and set reminders to share your trip details with them.
Safety Centre
Visit the in-app Safety Centre to learn what we're doing to help keep you safe. Just tap the shield icon the next time you take a trip.
2-way Ratings
Your feedback matters. The two-way rating system maintains an enjoyable Uber experience and helps keep riders and drivers safe.
GPS Tracking
All Uber rides are tracked by GPS from start to finish, so you can follow your ride and see exactly where you’re going.
Phone Number Anonymization
Calls and messages made using the Uber app do not reveal personal phone numbers. Your details are automatically protected.
Driver Profile
Get to know your driver before you step into their car. You can see their rating, how many trips they've completed, how long they’ve been driving, compliments from previous riders, and more.
RideCheck
Using sensors and GPS data, RideCheck can help detect if a trip has an unexpected long stop or a possible crash has occurred. If we notice such events, we’ll check on you and offer tools to get help.¹
Real time ID check
To make sure that registered drivers are the ones driving, a real-time identification check system has been implemented. Drivers are randomly asked to take in real-time a photo of themselves, and the photo is then compared to the one logged on their Uber account.
Drivers must clear several screenings
All potential driver-partners must complete a criminal background screening process before they can accept ride requests through the Uber app.
Driver Hour Limits
To help make roads safer for everyone, Uber automatically locks drivers out of the app when they reach the consecutive driving hours limit. They must then take a substantial break before they can drive again.
Speed Limit Alerts
The Speed Limit Alerts feature flashes visual reminders to help drivers stay at a safe speed.
Vehicle Inspection
In order to drive on the Uber platform, every vehicle must pass an independent annual inspection to verify that it is safe to drive.
Check your trip, every time
Before you get in, take a second to double-check the app for your driver’s information. Follow these 3 steps to make sure you get into the right car:
Step 1
Match the license plate number.
Step 2
Match the car make and model.
Step 3
Check the driver photo.
Strengthening our community
We want to make Uber enjoyable and inclusive for everyone. Anyone who doesn’t follow our Community Guidelines can be removed from the platform.
Safer journeys for everyone
Our commitment to safety goes beyond the in-app safety features. We also partner with leading organizations to help make roads safer and cities stronger.
Listening to a safety advisory board
We continually work with experts in the fields of safety and security, women’s safety, civil rights, and road safety to develop ever-safer processes and features.
Partnering with public safety officials
Our investigative team of former law enforcement professionals is always ready to help public safety officials resolve active cases.
Supporting disaster relief efforts
When disaster strikes, our team supports official relief efforts by working with government officials and organizations like the Red Cross.
Enhancing rider safety
We report every serious incident in London that involves the use of the Uber app to the Metropolitan Police. We plan to expand this practice to other cities soon.
You can decide whether or not you want to include your contact details with our report to the Police. If you choose not to include your details, we’ll report only the details of the incident on your behalf. In this case, the Police can still legally require Uber to provide your contact details to them if they need to get in touch with you.
We also recommend that you make your own complaint to assist the police with their investigation.
More about safety
*Certain requirements and features vary by region and may be unavailable.
¹ This feature is in the process of being rolled out and is currently only available in selected markets.
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