Your safety is our priority. We never stop working to reduce incidents and set new standards, so you can stay connected and protected every time you ride with us. Because safety never stops.
Safety features are designed into the app, so you can tell your loved ones where you are, and so there’s help if something unexpected happens.*
Stay connected and protected when you ride.
Get help fast. Call local emergency services right from the app, wherever you are.
Whether you have a quick question or an incident to report, it’s easy to get the help you need. Access 24/7 support directly through the app, whenever you need it.
Let the people you love know where you are. Choose your Trusted Contacts in the app and set reminders to share your trip details with them.
Visit the in-app Safety Centre to learn what we're doing to help keep you safe. Just tap the shield icon the next time you take a trip.
Your feedback matters. The two-way rating system maintains an enjoyable Uber experience and helps keep riders and drivers safe.
All Uber rides are tracked by GPS from start to finish, so you can follow your ride and see exactly where you’re going.
Calls and messages made using the Uber app do not reveal personal phone numbers. Your details are automatically protected.
Get to know your driver before you step into their car. You can see their rating, how many trips they've completed, how long they’ve been driving, compliments from previous riders, and more.
Using sensors and GPS data, RideCheck can help detect if a trip has an unexpected long stop or a possible crash has occurred. If we notice such events, we’ll check on you and offer tools to get help.¹
All potential driver-partners must complete a criminal background screening process before they can accept ride requests through the Uber app.
To help make roads safer for everyone, Uber automatically locks drivers out of the app when they reach the consecutive driving hours limit. They must then take a substantial break before they can drive again.
The Speed Limit Alerts feature flashes visual reminders to help drivers stay at a safe speed.
In order to drive on the Uber platform, every vehicle must pass an independent annual inspection to verify that it is safe to drive.
Before you hop in, take a second to double-check the app for your driver’s information. Follow these 3 steps to make sure you get into the right car:
Match the license plate number.
Match the car make and model.
Check the driver photo.
Our commitment to safety goes beyond the in-app safety features. We also partner with leading organizations to help make roads safer and cities stronger.
We continually work with experts in the fields of safety and security, women’s safety, civil rights, and road safety to develop ever-safer processes and features.
Our investigative team of former law enforcement professionals is always ready to help public safety officials resolve active cases.
When disaster strikes, our team supports official relief efforts by working with government officials and organizations like the Red Cross.
We report every serious incident in London that involves the use of the Uber app to the Metropolitan Police. We plan to expand this practice to other cities soon.
You can decide whether or not you want to include your contact details with our report to the Police. If you choose not to include your details, we’ll report only the details of the incident on your behalf. In this case, the Police can still legally require Uber to provide your contact details to them if they need to get in touch with you.
We also recommend that you make your own complaint to assist the police with their investigation.
*Certain requirements and features vary by region and may be unavailable.
¹ This feature is in the process of rolling out and is currently only available in select markets.