Driving safety forwards
Your safety is our priority. We never stop working to reduce incidents and set new standards, so you can stay connected and protected every time you ride. Because safety never stops.
Face coverings are no longer required
In line with Government guidance, riders and drivers are no longer required to wear masks or face coverings when using Uber. However, it is still strongly encouraged.
Remember: many people still feel safer wearing a mask, so please be respectful of their preferences. And if you ever feel uncomfortable, you can always cancel the trip.
Updating our no-front-seat policy
Riders are no longer required to sit in the back seat. However, to give drivers space and allow for safe exit on either side of the vehicle, we ask that riders only use the front seat if it’s required because of the size of their group.
Thank you for helping take care of one another
We know the pandemic has been difficult. But you’ve continued to go the extra mile to help protect our communities—whether it’s wearing a face covering, making space for one another, or giving drivers the respect they deserve. Thank you for that.
It’s still important to take safety precautions while riding and driving. So make sure to roll down the windows for extra airflow, sanitise your hands before and after trips when possible, and always cover your mouth and nose when you cough or sneeze.
Designing a safer trip
Safety features are designed into the app, so you can tell your loved ones where you are, and so there’s help if something unexpected happens.*
Stay connected and protected when you ride.
Get help fast. Call local emergency services directly from the app, wherever you are.
24/7 customer support
Whether you have a quick question or an incident to report, it’s easy to get the help you need. Access 24/7 support directly through the app, whenever you need it.
Share my trip
Let the people you love know where you are. Choose your trusted contacts in the app and set reminders to share your trip details with them.
Visit the in-app Safety Centre to see what we're doing to help keep you safe. Just tap the shield icon next time you take a trip.
Your feedback matters. The two-way rating system maintains an enjoyable Uber experience and helps keep riders and drivers safe.
All Uber trips are tracked by GPS from start to finish, so you can follow your trip and see exactly where you’re going.
Phone Number Anonymisation
Calls and messages made using the Uber app do not reveal personal phone numbers. Your details are protected automatically.
Get to know the driver before you get in the car. You can see their rating, how many trips they’ve completed, how long they’ve been driving, compliments from previous riders, and more.
Using sensors and GPS data, RideCheck can help detect if a trip has an unexpected long stop or a possible crash has occurred. If we notice such events, we’ll check on you and offer tools to get help.¹
Real-time ID check
To make sure that registered drivers are the ones driving, a real-time identification check system has been implemented. Drivers are randomly asked to take in real-time a photo of themselves, and the photo is then compared to the one logged on their Uber account.
Verify your Trip
Ensure you are getting into the right vehicle by opting-in to receive a unique PIN that will automatically be sent to your driver for wireless verification. Your driver will only be able to begin your trip once the correct PIN is verified.
Drivers must clear several screenings
All potential drivers must complete a criminal background screening process before they can accept ride requests through the Uber app.
Driver Hour Limits
To help make roads safer for everyone, Uber automatically locks drivers out of the app when they reach the consecutive driving hours limit. They must then take a substantial break before they can drive again.
Speed Limit Alerts
The ‘Speed limit alerts’ feature flashes visual reminders to help you drive at a safe speed. If dangerous driving is reported, we’ll send educational content to drivers who risk losing access to the Uber app if repeated behaviour is reported.
People who drive with Uber are periodically asked to take a selfie, which we match against their on-file identification to help ensure that the right driver is behind the wheel.
In order to drive on the Uber platform, every vehicle must pass an independent annual inspection to verify that it is safe to drive.
Check your trip, every time
Before you get in, take a second to double-check the app for your driver’s information. Follow these 3 steps to make sure you get into the right car:
Safer journeys for everyone
Our commitment to safety goes beyond the in-app safety features. We also partner with leading organizations to help make roads safer and cities stronger.
Listening to a safety advisory board
We continually work with experts in the fields of safety and security, women’s safety, civil rights, and road safety to develop ever-safer processes and features.
Partnering with public safety officials
Our investigative team of former law enforcement professionals is always ready to help public safety officials resolve active cases.
Supporting disaster relief efforts
When disaster strikes, our team supports official relief efforts by working with government officials and organizations like the Red Cross.
Enhancing rider safety
We report every serious incident in London that involves the use of the Uber app to the Metropolitan Police. We plan to expand this practice to other cities soon.
You can decide whether or not you want to include your contact details with our report to the Police. If you choose not to include your details, we’ll report only the details of the incident on your behalf. In this case, the Police can still legally require Uber to provide your contact details to them if they need to get in touch with you.
We also recommend that you make your own complaint to assist the police with their investigation.
*Certain requirements and features vary by region and may be unavailable.
¹ This feature is in the process of being rolled out and is currently only available in selected markets.