Uber terms and policies
Here you'll find legal information and resources for your trip.
Terms
Privacy
Safety and respect
Additional information
Emergency assistance and support
In case of emergency, please call your local authorities.
For any other support or in case of an incident, contact the organisation that arranged your ride.
For non-Uber Health rides, if you've got the Uber app, you can access our Safety Toolkit directly within the app.
Our commitment to your safety
Your number stays private in the app
Your phone number is private – and it should stay that way. We use technology to anonymise your phone number so drivers do not see your real number when you call through the app.
GPS
Your organisation has your driver's information and will be notified when you've been picked up and dropped off. All trips on the Uber platform are tracked by GPS.
Tips for your trip
Be ready to go
If your trip has been scheduled, please be ready to go five minutes early. If you're redeeming your own trip, make sure that you're ready to go before redeeming.
Leave your route and payment to others
Your driver has your pick-up and drop-off locations, as well as turn-by-turn GPS directions. You do not need to pay for the trip or tip the driver.
Give feedback and reviews
Please share your thoughts about your trip with your organisation. If you left an item in the car, contact your organisation and they'll try to work with Uber to track it down.
Can't find your driver?
Look around
The driver might be across the street.
Contact the driver
Call your driver to coordinate the pick-up.
View trip details
If you have a smartphone, open the trip link to see the driver's location.
Don't wait too long
If it's been more than five minutes or if you get a text that the driver has not confirmed the trip, please contact your organisation to request another trip.
A note on privacy and your Uber Health information
Uber Health has a suite of technical, administrative and physical safeguards to help protect Uber Health Information. Safeguards to data accessed and stored include:
- Access: Only users in permitted access groups are able to access your Uber Health trip data;
- Encryption: Your name and your phone number are encrypted;
- Marketing restrictions: Uber Health also implements restrictions on the use of Uber Health trip data for marketing purposes. This means your Uber Health trip data will not be used for general marketing of Uber products or services.