Driving safety forwards
Your safety is our priority. We never stop working to reduce incidents and set new standards, so you can stay connected and protected every time you ride. Because safety never stops.
Designing a safer trip
Safety features are designed into the app, so you can tell your loved ones where you are, and so there’s help if something unexpected happens.*
Stay connected and protected when you ride.
Emergency Assistance
Get help fast. Call local emergency services directly from the app, wherever you are.
24/7 customer support
Whether you have a quick question or an incident to report, it’s easy to get the help you need. Access 24/7 support directly through the app, whenever you need it.
Share my trip
Select your Trusted Contacts in the app and set up reminders to share trip details with the people you care about.
Safety Centre
Visit the in-app Safety Centre to see what we're doing to help keep you safe. Just tap the shield icon next time you take a trip.
2-way Ratings
Your feedback matters. The two-way rating system maintains an enjoyable Uber experience and helps keep riders and drivers safe.
GPS tracking
All Uber trips are tracked by GPS from start to finish, so you can follow your trip and see exactly where you’re going.
Phone Number Anonymisation
Calls and messages made using the Uber app do not reveal personal phone numbers. Your details are protected automatically.
Driver profile
Get to know the driver before you get in the car. You can see their rating, how many trips they’ve completed, how long they’ve been driving, compliments from previous riders, and more.
RideCheck
Using sensors and GPS data, RideCheck can help detect if a trip has an unexpected long stop or a possible crash has occurred. If we notice such events, we’ll check on you and offer tools to get help.¹
Real-time ID check
To make sure that registered drivers are the ones driving, a real-time identification check system has been implemented. Drivers are randomly asked to take in real-time a photo of themselves, and the photo is then compared to the one logged on their Uber account.
Verify your trip
Ensure you are getting into the right vehicle by opting-in to receive a unique PIN that will automatically be sent to your driver for wireless verification. Your driver will only be able to begin your trip once the correct PIN is verified.
Emergency contacts
Create an emergency contact list within the Uber app. In the case of a serious incident, if support is unable to reach you, they will reach out to the emergency contact.
Guest rides
Request rides behalf of a guest by entering the person's name and trip details directly in the Uber app. Once the trip is accepted, the app will display the guest's trip details to the driver for greater transparency.
Advanced privacy
Gain greater control over your data by visiting Uber's Privacy Centre to understand and manage your data, and adjust privacy settings.
Bike Lane Alerts
The app will notify you of any bicycle lanes before exiting your ride.
Dashcam
If your driver has registered a dashcam, you will be notified that the trip may be recorded.
Seat Belt Reminders
The app provides helpful reminders for you to buckle up at the start of a trip.
Your safety drives us
Safety features are designed into the app. So you get home after a night out. So you can tell your loved ones where you are. And so there’s help if something unexpected happens.*
Check your trip, every time
Before you get in, take a second to double-check the app for your driver’s information. Follow these 3 steps to make sure you get into the right car:
Step 1
Match the number plate.
Step 2
Match the car make and model.
Step 3
Check the driver's photo.
Strengthening our community
We want to make Uber enjoyable and inclusive for everyone. Anyone who doesn’t follow our Community Guidelines may be removed from the platform.
Safer journeys for everyone
Our commitment to safety goes beyond the in-app safety features. We also partner with leading organisations to help make roads safer and cities stronger.
Listening to a safety advisory board
We continually work with experts in the fields of safety and security, women’s safety, civil rights, and road safety to develop even safer processes and features.
Partnering with public safety officials
Our investigative team of former law enforcement professionals is always ready to help public safety officials resolve ongoing cases.
Supporting disaster relief efforts
When disaster strikes, our team supports official relief efforts by working with government officials and organisations such as the Red Cross.
More about safety
*Certain requirements and features vary by region and may be unavailable.
¹ This feature is in the process of being rolled out and is currently only available in selected markets.