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A guide to using Uber

Whether you’re running an errand in your local area or exploring a city far from home, getting there should be easy. Find out how to take a trip with the Uber app.

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How to use the Uber app

Create an account

All you need is an email address and phone number. You can request a ride from your browser or from the Uber app. To download the app, go to the App Store or Google Play.

Enter your destination

Open the app and enter where you’re going in the Where to? box. Tap to confirm your pick-up location and tap Confirm again to be matched with a driver nearby.

Meet your driver

You can track their arrival on the map. When they’re a few minutes away, wait for them at your pick-up location.

Check your trip

Every time you take a trip with Uber, please make sure you’re getting into the right car with the right driver by matching the number plate, car make and model, and driver photo with what’s shown in your app.

Uber trips can only be requested through the app, so never get in a car when the vehicle or driver identity doesn't match what’s displayed in your app.

Sit back and relax

When you arrive, payment is easy. You have various options, depending on your region. Use cash or a payment method such as a credit card or Uber Cash balance.

Rate your trip

Let us know how your trip went. You can also give your driver a compliment or add a tip in the app.

Smooth trips from start to finish

Perfect your pick-up

When you request a trip, the app automatically suggests a convenient place to meet your driver. To adjust your location, just type in a new address or drag your pin on the map within the grey circle.

Get to know the person behind the wheel

Check driver profiles in the app to see fun facts about your driver, as well as ratings and compliments.

Ratings and tips

Help us improve your experience by rating trips. If you received great service from a fantastic driver, you can also add a tip.

Peace of mind on every trip

From driver screening and insurance to app features that let you track your trip and stay connected, your safety is a top priority.

Ways people move around the world

The Uber app gives you the power to get where you want to go with access to different types of trips across more than 10,000 cities.

Go farther with Lime

Did you know you can rent Lime e-bikes and e-scooters in some cities using the Uber app? Follow directions in the app to find wheels near you.

Top questions from riders

  • You can schedule a trip up to 30 days in advance. Open the app and tap on the car-and-clock icon next to the Where to? destination box.

  • Open the app and tap the Where to? destination box. It will open a Switch rider scroll-down option. Tap on it and select your friend. They will receive a text with the trip details, including car model and number plate, driver name and contact information, and ETA.

  • Prices are calculated based on time and distance. They are subject to surcharges, tolls encountered during your trip, cancellation and wait times if applicable, and operating fees.

    Hundreds of data points go into calculating an upfront price. It’s based on the estimated trip time, distance from origin to destination, time of day, route, and demand patterns. It also includes tolls, taxes, other fees, and surcharges.

  • Ratings go both ways. Some of the feedback we hear most often from drivers is to keep conversation friendly, respect their car and property (including not slamming doors when getting in and out) and to not distract them while driving. For more advice, visit our Community Guidelines.

  • You can add up to 2 extra stops before or during your trip. Tap + next to the Where to? destination box to enter your address. Your price may be adjusted based on the distance and duration of your trip.

*Feature not available in the Uber Lite app. The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region or city. It is subject to change and may be updated without notice.