Partner Protection Insurance with Allianz Partners
Uber launched Partner Protection on 1st June 2018, protecting eligible drivers and couriers from the financial cost of life-changing events with insurance. Now events like injury, sickness, or having a baby don’t have to come with all of the additional financial stress.
If you would like to make a claim for an On-Trip accident or for an Off-Trip life event, please use the online claims form located below.
Coverage while On-Trip and Off-Trip
Partner Protection cover started on 1st June 2018 with updated terms effective from 1st January 2022.
Coverage while On-Trip and Off-Trip
On-Trip: From the moment of accepting a trip or food delivery request, through to completion of that request and for 15 minutes after it has been completed.
Off-Trip: Any time when you are not providing Transportation or Delivery Services using the Uber app.
How it works
What this means for you.
Insured for major costs
If you’re one of the many eligible partners who use an Uber App for flexible earnings opportunities, you are now automatically insured by Allianz Partners to protect you when you’re On-Trip. Cover includes medical expenses, death, permanent disability, hospitalisation, and injuries (see coverage details).
Protected against lost income
We want to help you protect yourself from the risk of lost income due to accidents or injuries that could occur while On-Trip and Off-Trip. The program also provides insurance protection to eligible partners for some life events that happen while you’re not working, but still impact your ability to make money. Cover includes inconvenience compensation for injuries and severe sickness, and one-off payments for maternity/paternity and jury service (see coverage details).
It doesn’t cost you a thing
As part of our global commitment to safety, we have partnered with Allianz Partners, the world's leading insurance brand, to provide you with this protection. There’s no need to sign up — all eligible drivers and couriers are automatically protected by the insurance, at no cost to you.
Frequently asked questions
- What are the key features of the cover?
Partner Protection provides cover for specific events that occur while a partner is On-Trip and for specific events while Off-Trip.
The key features are summarised below. For full details please read the Notice located in the Further Documentation section.
1) Features of cover relating to Accidents that happen On-Trip:
Medical cover: This reimburses expenses you have incurred for any medical costs not covered by normal public healthcare services, and gives you the comfort of being able to instantly obtain a variety of related private medical services on top of normal public healthcare services (e.g. Physiotherapy, Rehabilitation, Doctor second opinion).
Inconvenience payment (hospitalisation): If you are hospitalised for more than 24 hours you will receive a lump sum payment.
Inconvenience payment (injury): If you are unable to work as a result of an accident On-Trip, you will receive a daily payment for up to 30 days whilst you are medically certified by a doctor as unfit to work.
Death and Funeral payments: In the unfortunate event that you die as a result of an accident On-Trip, your dependents or heirs will benefit from a lump sum payment. In addition Funeral expenses will be reimbursed.
Disability payments: In the unfortunate event that you suffer a permanent disability as a result of an accident On-Trip, you will benefit from a lump sum payment (the amount depends on the severity of the disability).
2) Features of Cover relating to Events that happen Off-Trip:
Severe Sickness & Injury Compensation: If you suffer a serious illness or injury at any time and you are medically certified by a doctor as unfit to work for over 7 days you will be eligible to receive a daily payment for up to 15 further days. (Please note, the first 7 days are not included, coverage starts from day 8.)
Maternity / Paternity One-off payment: On the happy occasion of the arrival of a new child you will receive a one-off payment.
Jury Service One-off payment: If you are required to attend on a Jury, you will receive a one off payment.
- What are the limits of the cover?
See the below section for specific information for your country.
- Why is Uber doing this?
Independent work provides flexible earning opportunities. We want to help you protect yourself from the risk of major costs or lost income — because life-changing events like injury, sickness or having a baby shouldn’t have to come with additional financial stress. We are proud to be industry leaders with Allianz Partners in establishing stable flexibility for the gig economy.
- Can all Uber drivers and couriers who use the Uber app participate in Partner Protection?
Only drivers who are engaged as self employed workers and independent self-employed couriers who use the Uber app are eligible for Partner Protection in the United Kingdom. For this programme:
- A driver is one that uses the Uber app under a worker agreement that they entered into directly with Uber London Limited, Uber Scot Limited, Uber Britannia Limited, Uber NIR Limited and is not an employee, worker or contractor of a third party transport company such as a taxi or limousine fleet owner. Drivers who are the principal of a business entity and the only individual employed by such entity to provide Transportation/Delivery Services may qualify.
- A courier is one that uses the Uber app under a services agreement that they entered into directly with Uber Portier BV.
For full policy details and exclusions please visit the links in the Further Documentation section.
- Where is Partner Protection provided?
Partner protection is provided in EU countries where Uber operates Rides and/or Eats.
- Does it replace my commercial motor insurance?
No, Partner Protection does not provide commercial motor insurance nor is it a substitute for your compulsory motor insurance. Please contact your insurer, broker, or agent should you have any questions regarding your motor insurance.
- What is defined as “On-Trip” and “Off-Trip”?
On-Trip: From the moment of accepting a trip or food delivery request through to completion of that request and for 15 minutes after it has completed.
Off-Trip: Any time when you are not providing Transportation Services for Uber or Delivery Services using the Uber app.
Off-Trip Covers only apply to “Active Uber Partners”. See eligibility requirements below.
- When am I covered?
There’s no need to sign up — all eligible partners are automatically protected by the insurance, at no cost to you.
Covers for Accidents that happen On-Trip apply for all partners from the moment of accepting a trip or food delivery request in the Uber App through completion of that request, and for 15 minutes after it has been completed.
For eligible active partners, the program also provides additional income protections for specific life events that can occur at any time. For full policy details and exclusions please visit the links in the Further Documentation section.
- What is not covered?
Like most insurance policies, Partner Protection has some general and cover-specific exclusions. Please read the full policy details and exclusions on the links in the Further Documentation section. For example, every Partner is limited to making a maximum of two (2) claims for severe sickness & injury in any 12 month period and the first 7 days of each sickness & injury claim are not covered (cover starts from day 8 for up to 15 further days). No payment will be allocated if you have undertaken trips during the period mentioned in the doctor’s certificate.
- How do I file a claim?
You can file a claim using a simple online claims form located in the help section of the Uber Driver app. After you submit your claim, you’ll receive an confirmation email with your claim number, claim adjuster’s contact information and a list of additional documents you may need in order to process your claim.
- What are the eligibility requirements for the On-Trip and Off-Trip protections?
On-Trip: All eligible partners are eligible for the benefits specified as “On-Trip” coverage in the Coverage table.
Off-Trip: To be eligible for the benefits specified as having “Off-Trip” in the coverage table, you must be an “Active Uber Partner”, having completed 150 trips in the previous 8 weeks if you are a driver, or 30 trips in the previous 8 weeks if you are a courier.
For Maternity Cover, if you are the natural mother of the child (and may need additional time off before the birth), we have extended the threshold to 6 months, in which you must have completed 300 trips if you are a driver, or 60 trips in the previous 8 weeks if you are a courier.
What are the limits of the cover?
Coverage Coverage Period UK Limit Medical Expenses Reimbursement On-Trip Up to £7,500 reimbursement Accidental Death Payment On-Trip £50,000 Lump Sum + up to £6,000 Funeral Costs reimbursement Inconvenience Payment for Permanent Injury On-Trip Up to £50,000 lump sum Inconvenience Payment forHospitalisation On-Trip £1,000 lump sum Inconvenience Payment for Temporary Injury during Transportation Services On-Trip Diamond Drivers up to £2,400 (£80 per day for up to 30 days). Platinum Drivers up to £2250 (£75 per day for up to 30 days). Gold Drivers up to £1950 (£65 per day for up to 30 days). Blue Drivers up to £1500 (£50 per day for up to 30 days). Delivery Partners up to £900(£30 per day for up to 30 days) Severe Sickness & Bodily Injury Payment(For sickness or injury leading to more than 7 consecutive days of inability to work) Off-Trip Diamond Drivers up to £1,200 (£80 per day for up to 15 days). Platinum Drivers up to £1125 (£75 per day for up to 15 days). Gold Drivers up to £975 (£65 per day for up to 15 days). Blue Drivers up to £750 (£50 per day for up to 15 days). Delivery Partners up to £450(£30 per day for up to 15 days) Maternity / Paternity Payment Off-Trip £1000 lump sum for Diamond Drivers , £950 for Platinum Drivers, £900 for Gold Drivers, £350 for Blue Drivers Jury Service Payment Off-Trip £500 lump sum
Dedicated to safety
When you drive with Uber, you get 24/7 driver support and insurance coverage. And all riders are verified with their personal information and phone number, so you’ll know who you’re picking up and so will we.
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