Whatever your issue, Uber has a variety of user-friendly support features to make sure that you get the help you need, regardless of the situation.
FAQ? Sort it with our Help Centre
Get answers to frequently asked questions at help.uber.com, or tap Help in the app menu. The help centre provides guides and information on a variety of topics, with dedicated sections for all users. Search for the category that matches your issue or just type in a keyword to search for a help page.
The Uber website also offers a number of guides on how Uber works, explaining how to use the app and its many handy features.
Submit a question
Uber’s in-app help section also offers advice on various rider topics, such as how to retrieve a lost item. Contact our team 24/7 via the Help section of the Uber app, or submit a question at help.uber.com.
If you contact Uber through help.uber.com, you’ll receive a notification on your phone (if you have notifications enabled) letting you know that you’ve received a response. We’ll also send you an email.
Give us a call
Phone support is available 24/7 for drivers & riders in the UK. Just open the “Help” section and select ‘Call Support’ to be connected to our support team via the app. Riders can also get to us the old-fashioned way by simply calling 0808 189 7190 in the UK. Riders outside the UK can contact support from in-app.
So, if you have any burning questions about our service or need to resolve an issue, you know who to call. With Uber, support is always ready at hand, whether it’s through the app, the website or with our 24/7 support team.