Wait time and Cancellation fees in the UK

We have recently made some changes to our wait time and cancellation fees that we hope will help make Uber better for you.

Wait time at pick-ups and stops

To respect your drivers’ time at pick-ups and during extra stops made mid-trip, you are charged a wait time fee if your driver is waiting longer than a few minutes. The wait time fee threshold and/or fee per minute vary depending on product type.

You can see how it will affect the rides you take in the table below.

Cancellations

To respect your drivers’ time, you are charged a cancellation fee if the trip is cancelled after a considerable time of it being accepted by a driver. Please note, there are two scenarios where cancellation fees might be incurred.

You can see how it will affect the rides you take in the table below.

The fee will be waived for a small subset of cancellations if your Driver exceeds the initial estimated time of arrival (ETA) by 5 minutes, if your Driver hasn’t made any progress towards your location or if your Driver is driving further away from the pick-up location. In those instances, you will be waived for the cancellation fee and Drivers won’t be eligible to receive the cancellation fee.

From 16 November 2023, in London, your trip will no longer be automatically cancelled after 8 minutes (for UberX as an example), and the driver can decide if they want to wait a little longer or cancel the trip. Details will vary by product.