Uber Pool

Uber Pool is live in Sydney, Melbourne, Brisbane, Gold Coast, Adelaide, Perth, Hobart, Canberra, Darwin, Newcastle, Wollongong, Cairns, Sunshine Coast and Geelong in Australia, and Auckland, Wellington, Christchurch and Dunedin in New Zealand.

The Uber app will take up to 5 minutes to match you with a driver who might already have a rider heading in a similar direction. However, you can still be matched with other riders while you're already in the car.

The Uber app will take up to 5 minutes to match you with a driver who might already have a rider heading in a similar direction. However, you can still be matched with other riders while you're already in the car.

Even with extra pick-ups, the trip shouldn’t take more than 9 minutes longer than an UberX. Your estimated arrival time will be shown and updated in the app if new riders are added to your trip.

Riders can be picked up and dropped off throughout your trip, but new riders will only be added if it doesn’t significantly impact your estimated arrival time. Only one seat available per request.

No, not necessarily. The Uber app will take up to 5 minutes to look for the most efficient route to share, but if no other riders are found along your route, the upfront Uber Pool price you’ve been shown stays the same.

Pick-up and drop-off order is determined by where your destination falls along the route. Because Uber Pool looks for the most efficient route for all the riders on a given trip, you may not be dropped off in the same order you were picked up.

That depends on how many other riders are on the trip and what they bring with them. If you’re travelling with lots of bags or other items, we recommend you request a different ride, like UberX or UberXL.

You are no longer required to walk to or from pick-up and drop-off points.

Once your driver has arrived to pick you up, they will wait for you for 2 minutes. After that, you will be charged a cancellation fee.

The Uber app looks to match your Uber Pool trip with other riders heading a similar way. This means once you begin the trip it isn’t possible for you to change the destination, add stops or take a detour, so make sure you’re certain about where you’re headed before requesting.

To view your Uber Pool trip fare, open the app and enter your destination. You’ll see the upfront fare for Uber Pool, and this is the amount you’ll pay unless your journey changes significantly. The fare won’t change based on whether you have a co-rider or not.

Uber Pool prices are now all upfront, giving you more certainty and taking the guesswork out of price ranges. You’ll still get great savings by choosing Uber Pool, and sharing with other riders will remain a key part of the Share experience!

To be eligible for Uber Pool trips, Driver-Partners must have a rating of 4.85 or higher. Additionally, a minimum of 20 completed trips is required to qualify.