Due to COVID-19, Uber Pool is temporarily suspended in many regions. Check your app for details.
The ride options on this page are a sample of Uber’s products, and some might not be available where you use the Uber app. If you check your city’s web page or look in the app, you’ll see what rides you can request.
Share the ride. Share the savings.
Uber Pool is Australia’s most affordable Uber ride. You save on Uber Pool because we match you with other riders heading in a similar direction.
How to use UberPool
1. Request and wait for your pickup spot
Enter your destination and request UberPool.
2. Walk to your pickup
With UberPool, you may walk a short distance to a pickup spot near you – simply follow the in-app walking directions. This helps keep detours to a minimum and makes pickups faster.
3. Share your ride
Uber Pool matches you with other riders heading in a similar direction to you.
You save on UberPool because we match you with other riders heading in a similar direction. By sharing the ride, you share the cost.
Frequently asked questions
What to expect along the way
- Where is UberPool currently available?
UberPool may be unavailable at times when demand for it is very low, for example, during the early hours of the morning. This is to ensure an optimal experience for everyone.
- How long will I need to wait to be matched with other riders?
The Uber app will take up to 2 minutes for your route to be matched with other nearby riders travelling in a similar direction.
- How long will it take to pick up other riders?
Sharing a ride may mean it takes a little longer to get where you need to be.
Your estimated arrival time will be displayed and updated in the app as you ride.
- Can I bring a friend?
Yes, you can bring up to one other person with you on your UberPool trip, as long as they are going to the same destination. You can add this into the app while requesting. Remember: there is a limit of 2 riders per request, including you. If there are 2 of you riding together, you will be charged up to $2 more, which will be reflected in the price you are shown before you ride.
- Is there a limit to how many people will be picked up on my trip?To maximise comfort, the app will also stop adding riders to a trip once all seats are filled. You will pay the same discounted price whether or not you are matched with other rider.
- Will I always be matched with another rider?
No, not necessarily. The Uber app will take up to 2 minutes to look for the most efficient route to share, but if no other riders are found along your route, the upfront UberPool price you’ve been shown stays the same.
- If I'm picked up first, will I be dropped off first?
Pickup and drop-off order is determined by where your destination falls along the route. Because UberPool looks for the most efficient route for all the riders on a given trip, you may not be dropped off in the same order you were picked up.
- Will there be room for my luggage?
That depends on how many other riders are on the trip and what they bring with them. If you’re travelling with lots of bags or other items, we recommend you request a different ride, like UberX or UberXL.
- Why do I need to walk to and from my pickup and drop-off points?
To help make sure your UberPool journey follows an efficient route, and to minimise the time spent on pickups and drop-offs, you may need to walk a short distance to your pickup point, and from your drop-off spot to your chosen destination.
- What if I'm late to my pickup spot?
The app will give you walking directions to your pickup spot. Once your driver has arrived to pick you up, they will wait for you for 2 minutes. After that, you will be charged a cancellation fee.
- How far do I need to walk?
With UberPool, you may need to walk up to 300 metres to a designated pick up and drop off spot near you. This helps to keep detours to a minimum and pickups faster for everyone. Follow the directions through the Uber app to your designated pick up spot. It’s a good idea to get there before your driver arrives so you don’t keep your fellow riders waiting.
- Can I change the destination or detour?
The Uber app looks to match your UberPool trip with other riders heading a similar way.
- How will I know the price of my UberPool journey?
To see your UberPool trip price, open the app and enter your destination.
- Will I always pay the upfront price?
You will almost always pay the upfront price. There are some limited situations where you won’t, such as where the journey takes a lot longer than estimated due to traffic or other factors. In these circumstances, you’ll pay the time and distance and other rates applicable in your city and set out here. You’ll be notified of this immediately after your trip.
Do something good for your city
Imagine a world where we all shared – not just the road, but the ride. That’s the idea behind Uber Pool: using what we already have to achieve sustainable solutions in our growing cities. Be a part of the movement to get more people in fewer cars.
The material provided on this web page is intended for informational purposes only and may not be applicable in your country, region or city. It’s subject to change and may be updated without notice.