The ride options on this page are a sample of Uber’s products, and some might not be available where you use the Uber app. If you check your city’s web page or look in the app, you’ll see what rides you can request.
Share the ride. Share the savings.
Uber Pool is Australia’s most affordable Uber ride. You save on Uber Pool because we match you with other riders heading in a similar direction.
How Uber Pool works
Open the Uber app and enter your destination in the "Where to?" box. Tap the Uber Pool ride option at the bottom of your screen. Then tap Confirm Uber Pool. Only one seat is available for request.
You’ll see the time until your driver arrives, as well as the estimated window of time to arrive at your destination. Even with additional pickups, you shouldn’t arrive more than 5-10 minutes later than an UberX.
You no longer need to walk to your pickup stop when requesting an Uber Pool.
When you share your ride with other riders heading in the same direction, you’ll save up to 30% less than the upfront fare.
3. Hop out
Simply exit the car when you reach your destination. We’ll automatically charge the price to the payment method you have on file. If your trip was 5 stars, consider tipping your driver in the app after your trip.
Frequently asked questions
What to expect along the way
- Where is UberPool currently available?
Uber Pool is live in Sydney, Melbourne, Brisbane, Adelaide, Perth, Hobart, Canberra, Cairns, Darwin, Newcastle, Sunshine Coast, Gold Coast, Auckland, Wellington and Christchurch in New Zealand.
- How long will I need to wait to be matched with other riders?
The Uber app will take up to 30 seconds for your route to be matched with other nearby riders travelling in a similar direction.
- How long will it take to pick up other riders?
Even with additional pickups, you shouldn’t arrive more than 5-10 minutes later than an UberX.
Your estimated arrival time will be displayed and updated in the app as you ride. New riders will only be added to your trip if it doesn’t significantly impact your estimated arrival time.
- Is there a limit to how many people will be picked up on my trip?
Riders can be picked up and dropped off throughout your trip, but new riders will only be added if it doesn’t significantly impact your estimated arrival time. To keep Uber Pool trips as direct as possible, there’ll be no more than two co-riders if your ride’s shared. Only one seat available per request.
- Will I always be matched with another rider?
No, not necessarily. The Uber app will take up to 30 seconds to look for the most efficient route to share, but if no other riders are found along your route, the upfront Uber Pool price you’ve been shown stays the same.
- If I'm picked up first, will I be dropped off first?
Pickup and dropoff order is determined by where your destination falls along the route. Because Uber Pool looks for the most efficient route for all the riders on a given trip, you may not be dropped off in the same order you were picked up.
- Will there be room for my luggage?
That depends on how many other riders are on the trip and what they bring with them. If you’re travelling with lots of bags or other items, we recommend you request a different ride, like UberX or UberXL.
- Do I need to walk to and from my pickup and dropoff points?
You are no longer required to walk to or from pickup and dropoff points.
- What if I'm late to my pickup spot?
Once your driver has arrived to pick you up, they will wait for you for 2 minutes. After that, you will be charged a cancellation fee.
- Can I change the destination or detour?
The Uber app looks to match your Uber Pool trip with other riders heading a similar way. This means once you begin the trip it isn’t possible for you to change the destination, add stops, or take a detour, so make sure you’re certain about where you’re headed before requesting.
- How will I know the price of my Uber Pool journey?
To see your Uber Pool trip price, open the app and enter your destination. You’ll see the upfront price for Uber Pool. When you share your ride with other riders heading in the same direction, you’ll save up to 30% less than the upfront fare.
- Will I always pay the upfront price?
Not necessarily. The Uber app will take up to 30 seconds to look for the most efficient route to share, but if no other riders are found along your route, the upfront Uber Pool price you’ve been shown stays the same.
When you share your ride with other riders heading in the same direction, you’ll save up to 30% less than the upfront fare
There are also some limited situations your price may vary, such as where the journey takes a lot longer than estimated due to traffic or other factors. In these circumstances, you’ll pay the time and distance and other rates applicable in your city and set out here. You’ll be notified of this immediately after your trip.
Do something good for your city
Imagine a world where we all shared - not just the road, but the ride. That’s the idea behind Uber Pool: using what we already have to achieve sustainable solutions in our growing cities. Be a part of the movement to get more people in fewer cars.
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The material provided on this web page is intended for informational purposes only and may not be applicable in your country, region or city. It is subject to change and may be updated without notice.
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