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Uber Comfort

Uber Comfort matches riders with experienced, top-rated driver-partners with newer, spacious vehicles.

Experienced partners, spacious rides

To be eligible to receive trip requests with Uber Comfort, you’ll need to:

  • Have completed at least 500 trips
  • Maintain a minimum rating of 4.85
  • Drive an eligible model vehicle that is manufactured in 2012 or later

Great service, top drivers

Riders who request Uber Comfort are paying approximately 20% more than an equivalent trip with UberX, so they expect an even better experience.

Here are a few things top driver-partners have told us they do to provide excellent service:

  • Performing pickups, dropoffs and navigation confidently
  • Keeping the vehicle clean
  • Making sure the car smells clean and fresh
  • Running GPS in silent mode
  • Being friendly, courteous and professional

How to become eligible for Uber Comfort

  • Complete 500 trips
  • Maintain at least a 4.85 rating
  • Drive an eligible vehicle, manufactured in 2012 or later

If you are an eligible driver-partner, you will automatically receive an email upon meeting the requirements, notifying you that you will start receiving Uber Comfort trip requests.

Uber Comfort FAQs

  • Where is Uber Comfort available?

    Uber Comfort is currently available in Sydney, Adelaide, Brisbane, Melbourne and Perth.

    We're also trialling Uber Comfort in Gold Coast, Sunshine Coast and Canberra for 3 months beginning 11 June 2019.

  • How do the fares work for Uber Comfort?

    How do the fares work for Uber Comfort?

    Riders pay approximately 1.15 to 1.2 times the UberX fare for trips with Uber Comfort. To see the Uber Comfort base rates, use our fare estimator.

    Get a fare estimate >

  • What is my service fee for Uber Comfort?

    The Service Fee for Uber Comfort trips is the same as the Service Fee for UberX.

  • How do I know if I’m eligible for Uber Comfort requests?

    You will automatically receive Uber Comfort trip requests if you meet the requirements, are online and have enabled UberX/UberPool trip requests.

  • How do I tell if I’m completing an Uber Comfort trip?

    When you’re picking up a rider with Uber Comfort, you will receive a notification after you’ve accepted the trip.

  • When will I be notified if it's an Uber Comfort trip request?

    You will receive a notification letting you know if you’re completing an Uber Comfort trip after you’ve accepted the trip, rather than before you accept it. This is so that you you’ll be notified on your way to pick up riders and you know that they’re expecting that little bit extra.

  • What happens if my rating falls below the minimum?

    If your average rating over your last 500 trips falls below 4.85 you will stop receiving Uber Comfort trips. If your rating returns to 4.85 or above you will once again begin receiving Uber Comfort trips.

  • Will the launch of Uber Comfort mean fewer UberX requests?

    While Uber Comfort is an exciting new ride option which offers riders more options when requesting trips, we expect riders will continue to love UberX. You can expect a mix of trips from different Uber ride options.

  • Can I only receive Uber Comfort requests?

    In order to receive Uber Comfort trips, you must be opted in to receive UberX and Pool trips.

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