Rules and regulations
Airport regulations for Uber driver-partners
Per airport regulations, driver-partners must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Please note that Uber will not pay for any LAS-issued citations that driver-partners may incur. Per LAS regulations:
- When on airport property, the Uber Driver app must be open at all times (driver-partners must not go offline until exiting the airport area)
- We’ve instituted a special system where the first vehicle in is the first one out (FIFO) at McCarran International Airport. The FIFO system only works within the designated, geofenced area. Driver-partners waiting elsewhere will not receive trip requests through the Uber Driver app unless there are no driver-partners in the geofenced queue.
- The Uber vehicle decal (trade dress) must always be displayed on the front passenger windshield facing outward. Driver-partners can obtain this Uber decal at their local Greenlight Hub.
- Soliciting passengers for trips on airport property or on behalf of any hotel, motel, dayclub, nightclub, etc. is not allowed at LAS.
- LAS does not allow anyone to feed birds on airport property because it can cause disruptions to airport flight procedures.
- If requested by LAS personnel, driver-partners must provide information confirming their business at LAS. This includes viewing the waybill in the app, a physical copy of the waybill or charter document, or any other method to validate the driver-partner’s purpose for being on airport property.
The airport may issue citations to the driver-partner’s vehicle for violating airport requirements. Driver-partners who accrue these infractions could face more serious consequences, including losing access to trips to and from LAS.
- Driver cancellations: Trip cancellations can take away from the great Uber experience that both riders and driver-partners expect. Please remember that driver-partners who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.
- Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect driver-partners to follow the instructions of the airport staff.
- Accessing your waybill: You may be asked to show your waybill. To access it, tap the “info” button that appears in your app.
- TNC Driver Manual: LAS Airport has a TNC Driver Manual with all its rules and regulations. You may want to familiarize yourself with these rules to avoid citations.
Pickups at the airport
How pickup requests work
It is easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.
Waiting for requests
Uber’s technology uses a "first-in, first-out" (FIFO) queue. This means that, in order to receive a trip request, you need to enter the designated waiting area, located within a “FIFO zone.” You will then be placed in a virtual queue where the first driver-partner to enter will be the first to receive a trip request.
Based on the operating agreement with the airport, the waiting area is located at the corner of Swenson St and Thomas Mack Dr, just east of Paradise Rd (see map below).
Some things to know about FIFO queues:
- Proximity to the terminal within the FIFO zone does not create an advantage for driver-partners or move you closer to the top of the queue.
- If there are no driver-partners in the FIFO zone, trip requests will go to Uber driver-partners in the area—outside of the FIFO zone—based on proximity and other factors.
- You can lose your place in line if:
- You go offline on your Uber Driver app
- You drive outside the FIFO zone
- You do not accept multiple incoming trip requests in a row
- You cancel a ride (if the rider cancels, you will remain at the top of the queue)
Picking up your rider
Once you accept a trip request, the pickup location at LAS is located at Terminal 1 on Level 2M of the public parking garage, and at Terminal 3 on the valet level of the parking garage.
Pre-Match pilot at LAS
As of August 23, a 4-week pilot program testing Pre-Match is live at the Airport. Pre-Match is an in-app feature that prompts drivers in the Staging Lot to begin heading toward the airport terminals a few minutes before we anticipate a pickup request. This should reduce idle wait time ahead of picking up your rider.
If you get a Pre-Match prompt in the app but do not receive a pickup request within 3 minutes of arriving at the terminals, you must exit the airport. If you return the Staging Lot, you will not lose your place in line.
Dropoffs at the airport
How dropoff requests work
Uber is a reliable option for travelers heading to the airport.
Based on the operating agreement with the airport, riders can be dropped off at their requested terminal on the departures level. If you’d like to receive a trip request afterward, you’ll need to keep the Uber Driver app on to maintain your place in the FIFO queue.
Uber staging lot at the airport
Uber driver-partners may wait for ride requests at the designated Staging Lot only. You will not receive an airport request outside of this lot (and may be issued a citation).
The designated T1/T3 Staging Lot has moved from the corner of Gus Giuffre Dr and Rent A Car Rd to the corner of Swenson St and Thomas Mack Dr, just east of Paradise Rd. Keep in mind that:
- You are automatically entered into the queue when entering the lot
- The queue is "first in, first out." The driver who has been in the Staging Lot longest will receive the next request
- Your location in the lot will not affect the queue order
- If you go offline or drive outside of the waiting zone for any reason you will lose your spot in the line
- If a rider cancels on you, you will be placed at the front of the queue
- If you receive a Pre-Match prompt in the app, you can begin to make your way to the terminals without a pickup request
- If you do not receive a pickup request within 3 minutes of arriving at the pickup area, you must exit the airport but you will regain your spot in queue if you return to the Staging Lot
- Pre-Match at LAS Airport is a pilot program scheduled to run August 23 - September 20
Helpful tips for airport trips
1. Getting your car ready
Air travelers can have lots of luggage with them, so you may need to free up trunk space to fit it all in.
2. Helping with luggage
It may take some time for riders to load their luggage into your vehicle. The airport is a busy place, so an extra set of hands can speed things up and help get your riders to their destination faster.
3. Identifying your riders Asking your riders for their names before starting a trip can ensure that you’ve picked up the right person out of the crowd.
4. Checking the arrivals schedule
Checking the arrivals schedule at McCarran International Airport can help you maximize your earnings with information about when flights will be landing at the airport and when it will be busiest. See LAS ARRIVALS SCHEDULE.
5. Making music optional
While tunes are nice to cruise to, riders may prefer silence after an early morning or late night flight. Asking them what they prefer can go a long way and help provide a great experience!