Uber is not a transportation provider. Flat rates apply to direct trips between specified locations. Additional stops may result in a higher fare. Applicable tolls and surcharges may be added to your fare. All trips in Nevada are subject to a 3% transportation excise tax. An airport surcharge of $1.00 is added to your fare if you are being picked up at Reno-Tahoe International Airport. At times of intense demand, our rates change over time to keep vehicles available.
If you wish to file a complaint with Uber please send an email to firstname.lastname@example.org. You can also file a complaint with the Nevada Transportation Authority here: http://nta.nv.gov/Consumers/Consumers_Home/