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Lignes de conduite de la communauté d'Uber

Our Community Guidelines were developed to help make every experience feel safe and respectful. Whether you're a driver or a rider, JUMP user or delivery person, restaurant or Uber Eats customer, everyone is expected to treat everyone else with respect, help keep one another safe, and follow the law.

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Pleins feux sur les lignes de conduite de la communauté d'Uber

Not following any of our Community Guidelines may result in the loss of access to your Uber accounts. Here are a few examples:

  • Drug use and open containers of alcohol are never allowed while using the Uber apps

  • Discriminating against someone based on traits such as age, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law

  • Knowingly refusing a rider a trip because of their service animal

  • Using the Uber apps to commit any crime

  • Sexual assault or sexual misconduct

The basics of driving families

Children aren't allowed to ride by themselves

Adults can’t request a ride for someone under the age of 18 or allow children to ride alone—they must be accompanied by an adult. When picking up children, confirm that a parent or guardian is traveling with them. If you notice at pickup that your rider looks under 18, you can decline the trip and report it to Uber. Note that refusing or canceling trips on this basis will not affect your driver rating. It’s also a good idea to let your rider know why you can’t accept the trip, so they’re not left wondering what happened.

Small children are required by law to be in a car seat

Riders are responsible for providing car seats when riding with small children. If they didn't bring the appropriate car seat or you’re not comfortable with a rider installing one in your car, you can cancel the ride. Note that refusing or canceling trips on this basis will not affect your driver rating.

How to help prevent underage riding

If your rider looks young, here's how you could handle the situation:

1. When you arrive at the pickup location and your rider looks under 18, you can decline the trip and politely let them know that minors aren't allowed to have an Uber account.

2. Note that refusing or canceling trips on this basis will not affect your driver rating.

3. Report the incident through the app.

Conseils de sécurité

Your personal space and comfort should be respected at all times while you're driving or delivering with Uber. If you encounter a difficult rider or customer, here are a few resources.

Annulez la course à tout moment

Si vous vous sentez menacé ou en danger, vous pouvez mettre fin à la course et nous signaler l'incident.

Signalez l'incident

Uber reviews all reports submitted to our customer support team that may violate our Community Guidelines. To report an incident through your app, go to Help, select the relevant trip, and submit a message to our support team.

Contactez les autorités en cas d'urgence

Si vous avez besoin d'aide pendant une course, utilisez le bouton d'urgence dans l'app pour appeler les autorités. L'app affiche votre emplacement et les détails de votre course, ce qui vous permet de les partager rapidement avec les services d'urgence.

Foire aux questions

Les informations fournies sur cette page Web sont à titre indicatif seulement et peuvent ne pas s'appliquer à votre pays, région ou ville. Elles peuvent être modifiées ou mises à jour sans préavis.