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Audio Recording

We’re committed to building new technologies that help make your Uber experience safer so you can ride and drive with confidence.

If you feel uncomfortable during your ride, you can now record the audio of the trip within the app.

Just tap the blue shield to open your Safety Toolkit, then select Record Audio. The trip will be recorded in the app, and you can decide whether to share it with Uber after the ride has ended.

For everyone’s safety

Riders and drivers can record audio through their app to help encourage safe, comfortable interactions on trips. By giving users this control, Uber empowers them to monitor and report uncomfortable situations.

Designed to protect privacy

When a rider or driver uses this feature during a ride, the audio recording will be stored and encrypted on their phone so that no one—not even the person who initiated the recording—can access it. Uber can only access the recording if the user chooses to share it when opening an incident report. Unless this happens, Uber cannot access an audio recording.

Helping Uber investigate

Uber takes safety reports seriously. If a user opens a report with an audio file, the Safety team will review it. Uber will take appropriate action in accordance with its policies.

  • No. To maintain the privacy of parties in the vehicle, the recorded content is encrypted. If there is a serious incident and the user shares the audio recording with Uber, we will consider providing the audio recording to the reporting party upon request on a case-by-case basis.

    To learn more about our approach to privacy, please see our Privacy Overview.

  • Riders will see a message in their app informing them that the driver has opted in to Audio Recording and that audio may be recorded on their trip. Riders can choose to cancel the trip if they feel uncomfortable or don’t want to be recorded, then find a driver who has not opted in.

    We take user privacy very seriously and limit any review of an audio recording to a dedicated Safety team at Uber. If we receive a recording that is not relevant to a safety incident, we will delete it.

  • No. If you don’t submit an incident report and don’t attach the recording, then Uber has no access to the recording.

  • No. The phone will take over the microphone, and the recording will automatically stop. You’ll have to start recording again on your own after the call.

  • No, Uber is not listening as the recording is happening. Uber also cannot listen to the recording unless the user includes it with an incident report. The recording is only stored on the user’s device unless it is submitted to Uber by the user.

  • No. Other parties in the vehicle will not be notified at the time of recording, but riders will be notified of the possibility of recording when they’re matched with a driver who has opted in to Audio Recording. In addition, we have informed drivers that riders have access to this feature.

  • In accordance with our law enforcement guidelines and third-party data request policies, and as may be required under applicable laws, Uber may provide the audio recording to third parties with appropriate legal process or in emergency situations, but only if the user has submitted it to Uber first.

  • Recordings are encrypted using Advanced Encryption Standard with Galois/Counter Mode (AES-GCM) on the consumer’s device. Importantly, it is the user’s choice when to record audio and when to share it with Uber.

More about safety at Uber

Driver safety

Uber is committed to driver safety. Safety is built into the Driver app and driver experience, from insurance coverage to in-app support.

Rider safety

Millions of rides are requested every day. Every rider has access to safety features built into the app. And every ride has a Support team available if you need them.

User privacy

We take user privacy very seriously. Uber incorporates privacy by design into all our safety tools.