The Uber platform was built with safety in mind. Through incident prevention tools, insurance coverage, and technology that keeps you connected, we’re dedicated to helping you move safely and focus on what matters most.
Your phone number is private–and it should stay that way. We use technology to keep your number private, so drivers will not see your phone number when you call through the app.
To help keep you safe, technology is built into each part of the ride—from pickup to dropoff and everywhere in between.
On every trip, you can tap a button for safety tools and get help whenever you need it.
All potential driver-partners must complete a criminal background screening process before being approved to accept ride requests through the Uber app.
Safety features are designed into the app. So you get home after a night out. So you can tell your loved ones where you are. And so there’s help if something unexpected happens.*
You can use the in-app emergency button to call 911 to get help if you need it. The app displays your location and trip details, so you can quickly share them with the 911 dispatcher. In select US cities, this information is automatically shared with emergency services when you call.
Our customer support team is specially trained to respond to urgent safety issues.
Set up your Trusted Contacts and create reminders to share your trip status with friends and family in real time.
Access the Uber app’s safety features all in one place whenever you’ve requested a ride with Uber.
Your feedback matters. Low-rated trips are logged, and users may be removed.
All rides on the Uber platform are tracked by GPS.
The app makes phone numbers anonymous, so your personal information stays private.
Using sensors and GPS data, RideCheck can help detect if a trip has an unexpected long stop. If so, we'll check on you and offer tools to get help.
If you feel unsafe while on a trip, you can immediately and discreetly report it to Uber. A member of our Safety Team will reach out for support shortly after the trip.
We partner with Intact to help protect you and others in the event of a covered accident.
Matching the car model and license plate with the information in your app makes for a safer ride. Be certain that you get into the right car by following these steps:
Match the license plate number.
Match the car make and model.
Check the driver's photo.
Our Community Guidelines were established to keep Uber enjoyable and inclusive for everyone. Any person who doesn’t follow the guidelines can be removed from the platform.
Our commitment to safety goes beyond the app. We partner with leading organizations to help make roads safer and our cities stronger.
Uber develops new processes and features with the help of leading experts from the fields of safety and security, women’s safety, civil rights, and road safety.
Uber has an investigative team of former law enforcement professionals who offer immediate assistance to public safety officials in active cases.
Our team works with government officials and organizations like the Red Cross to support relief efforts on the ground.
*Certain requirements and features vary by region and may be unavailable.