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Código de Conduta da Uber

O Código de Conduta da Uber foi criado para que toda experiência seja segura e respeitosa. Esperamos que os motoristas, entregadores e restaurantes parceiros e os usuários da Uber e do Uber Eats tratem os outros com respeito, colaborem com a segurança de todos e sigam a lei.

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Destaques do Código de Conduta

Not following any of our Community Guidelines may result in the loss of access to your Uber accounts. Here are a few examples:

  • Using Uber apps to commit any crime

  • Sexual assault or sexual misconduct

  • Discriminating against someone based on traits such as age, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law

Dicas de segurança

Seu espaço pessoal e bem-estar devem ser sempre respeitados quando você usar o app da Uber para dirigir ou fazer delivery. Se encontrar um usuário difícil, veja alguns recursos disponíveis.

Você pode cancelar a viagem quando quiser

Em caso de ameaça ou insegurança, cancele a viagem e relate o incidente para nós.

Relate o incidente

A Uber analisa todas as denúncias enviadas à Equipe de Suporte que possam violar nosso Código de Conduta. Para denunciar um incidente pelo app, acesse “Ajuda”, selecione a viagem e envie uma mensagem à nossa equipe de suporte.

Entre em contato com as autoridades em caso de emergência

Se você precisar de ajuda durante uma viagem, use o botão “Ligar para a polícia” no app para entrar em contato com as autoridades. O app mostra a sua localização e as informações de viagem para que você possa compartilhar com rapidez em casos de emergência.

Perguntas frequentes

  • Uber receives feedback through a variety of channels, reviews reports submitted to our customer support team that may violate our Community Guidelines, and may investigate through a specialized team. We may put a hold on your account until our review is complete. Not following any one of our Community Guidelines may result in the loss of access to your Uber accounts. This may include certain actions you may take outside of the apps, if we determine that those actions threaten the safety of the Uber community or cause harm to Uber’s brand, reputation, or business.

  • Not following any of our Community Guidelines may result in the loss of access to your Uber accounts. Here are some examples of Community Guidelines violations:

    • Physical contact. Hurting or intending to hurt anyone.

    • Threatening and rude behavior. Using language or gestures that could be disrespectful, threatening, or inappropriate.

    • Breaking laws. Violating any applicable law, including airport rules and regulations when at the airport, and rules of the road, such as speed and traffic laws, at any time when using Uber apps. All drivers and delivery people using a vehicle are required by law to maintain a valid driver’s license, insurance, and vehicle registration.

    • Discrimination. Discriminating against someone based on traits such as age, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law.

    • Drugs and alcohol. Driving or biking while intoxicated (it’s against the law).

    • Fraud. Deception can weaken trust and also be dangerous. Examples of fraud include deliberately increasing the time or distance of a trip or delivery for fraudulent purposes; accepting trip, order, or delivery requests without the intention to complete them, including provoking riders to cancel for fraudulent purposes; creating dummy accounts for fraudulent purposes; claiming fraudulent fees or charges, like false cleaning fees; intentionally requesting, accepting, or completing fraudulent or falsified trips or deliveries; claiming to complete a delivery without ever picking up the delivery item; picking up a delivery item but retaining all or a portion of the item, and not delivering the entire order; abusing promotions and/or not using them for their intended purpose; disputing charges for fraudulent or illegitimate reasons; or creating improper duplicate accounts.

    • Account sharing. To use any Uber app, you need to register and maintain an active account. Don’t let another person use your account, and never share your personal information used in connection with your account, such as your user name and password with anyone else.

    • Providing inaccurate vehicle information. For an easy pickup or delivery, Uber apps give riders and customers identifying information about drivers and delivery people and their vehicles, including their license plate number, vehicle make and model, profile picture, and name. Inaccurate or outdated information creates confusion among riders and customers and can diminish their experience using Uber apps.

    • Sex while using Uber apps. Uber has a no-sex rule. Sexual contact is prohibited while using Uber apps, including during a trip or on a delivery, regardless of whether you know the person or they give you their consent.

    • Sexual assault and misconduct. Uber prohibits sexual assault and sexual misconduct of any kind. Sexual assault and misconduct refers to sexual contact or behavior without explicit consent of the other person.

    • Unwanted contact with riders after a trip or delivery. Contact should end when the trip or delivery is complete, unless it’s to return a lost item. For example, texting, calling, visiting, or trying to visit someone in person after completing a trip or delivery is not allowed.

  • Sim. O Código de Conduta da Uber se aplica a todos que usam algum dos nossos apps, como motoristas e entregadores parceiros, usuários da Uber e do Uber Eats, restaurantes e usuários.

O conteúdo desta página é meramente informativo e pode não se aplicar ao país, à região ou à cidade onde você está. Ele está sujeito a mudanças sem aviso prévio.