A new reward that can give you access to more higher-paying delivery deliveries* and updated eligibility criteria.
Reliable deliveries keep customers coming back to the Uber Eats app. With this goal in mind, we’re piloting changes to the Uber Eats Pro program in select cities.**
When the pilot begins, couriers who accept more requests, cancel less, and provide reliable service will receive priority access to higher-paying deliveries* through a new Uber Eats Pro reward called Preferred Deliveries.
We will also be updating the criteria for achieving Gold, Platinum, and Diamond status, including introducing acceptance rate as a new criteria for eligibility.
This pilot will launch on October 14th in Salt Lake City.
Read on to learn more about what we’re piloting for Uber Eats Pro.
Coming soon: Preferred Deliveries
Preferred Deliveries is a new reward that can prioritize you for higher-paying restaurant deliveries. Once you’ve reached Gold status, you’ll be prioritized for higher-value deliveries over Green couriers nearby. And once you reach Platinum and Diamond status, you’ll be prioritized even more over Gold and Green couriers.
Coming soon: New Uber Eats Pro eligibility criteria
We’re adding acceptance rate to the criteria that helps determine your status. Soon, every delivery you accept will help get you closer to the next higher Uber Eats Pro status. Learn more about acceptance rate and how it’s calculated here. For new couriers, the acceptance rate is calculated after the first 10 exclusive trip requests. Trip Radar requests are excluded.
To help ease you into the new acceptance rate criteria, we’re making the changes in two phases:
- When the pilot launches, the acceptance rate criteria will be 30% for Gold, and 50% for Platinum and Diamond
- On December 1, the new acceptance rate criteria will be 50% for Gold, and 70% for Platinum and Diamond
- Acceptance rate, cancellation rate, and satisfaction rate will be based on your last 100 exclusive trip requests received
We’re also updating some of the criteria for cancellation rate, satisfaction rate, and points thresholds for each status. Acceptance rate, cancellation rate, and satisfaction rate will be based on your last 100 exclusive trip requests received.
Uber Eats Pro criteria changes coming:
| Green | No requirements |
| Gold | [New] Acceptance rate: 30% or more [Updated] Cancellation rate: 8% or less [Updated] Satisfaction rate: 93% or more [Updated] Points: 25 |
| Platinum | [New] Acceptance rate: 50% or more Cancellation rate: 5% or less Satisfaction rate: 95% or more [Updated] Points: 50 |
| Diamond | [New] Acceptance rate: 50% or more Cancellation rate: 5% or less Satisfaction rate: 95% or more Points: Varies by city (check the Uber Eats Pro hub in the Driver app) |
The Uber Eats Pro program is on a monthly cycle, so your points start back at 0 at the beginning of each month.
Rewards that really deliver
Remember, in addition to Preferred Deliveries there are lots of other great Uber Eats Pro rewards you get to enjoy. Depending on your status you can continue to enjoy other rewards that are valuable on and off the road—like cash back on gas with the Uber Pro Card, a Costco Gold Star membership at no cost for the first year, and 100% tuition coverage at Arizona State University.³
Check out the Uber Eats Pro hub in the driver app to see all of the rewards available for you to enjoy.
Discover requests around you with Trip Radar
You will continue to receive Trip Radar requests in addition to exclusive trip requests. When demand is slow, more requests are received through Trip Radar.
With Trip Radar, some requests are shared with a handful of couriers at the same time, and you can try to match with as many Trip Radar requests as you like. Declining a Trip Radar request won’t affect your acceptance rate. Just like with your usual requests, after you’re matched you can still decide to cancel if you want to.
¹The Uber Eats Pro criteria changes and Preferred Deliveries reward pilot are only applicable in the following city on 10/14/24: Salt Lake City. For markets not in the pilot program, check the Uber Eats Pro hub in the Driver app for your market’s Uber Eats Pro eligibility criteria. Uber reserves the right to change or terminate this program at any time.
²Gold, Platinum, and Diamond couriers get priority access to higher-paying deliveries on Uber Eats restaurant deliveries as compared to Green couriers. The determination of higher paying deliveries is based on expected payment as determined at the time the customer places the order (and is inclusive of tip designated by the customer at time order is placed). Priority access is not a guarantee of higher earnings or the amount of delivery requests eligible couriers will receive. Tips are subject to customer discretion and may change post-delivery. Restaurant deliveries made via channels other than Uber Eats (e.g., Uber Direct) and non restaurant deliveries (e.g., grocery orders) are excluded from priority access to higher-paying deliveries.
³Reward availability depends on Uber Eats Pro status.
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