A loyalty program designed to reward great service with higher earnings¹.
Over the past few months, we piloted changes to the Uber Eats Pro program that rewards top couriers with higher earning opportunities. By accepting more requests, canceling less and providing great service, couriers on Gold or higher statuses typically earned more than Green couriers.²
Watch this video to learn more:
Great service earns you more with Preferred Deliveries
With the new Uber Eats Pro program Gold, Platinum, and Diamond couriers get priority access to higher-paying deliveries through a new reward called Preferred Deliveries. Plus, Platinum and Diamond couriers get higher priority over Gold couriers.
Be sure to check for the Preferred Deliveries icon in delivery requests.
Your day-to-day improved with Premium Support
Introducing live Premium Support for Diamond couriers. No matter where you are during the trip — at the merchant or at your drop-off location — Premium support agents are available to help you solve issues real-time.
Additionally, there are lots of other great Uber Eats Pro rewards you can continue to enjoy—like cash back on gas with the Uber Pro Card, a Costco Gold Star membership at no cost for the first year, and 100% tuition coverage at Arizona State University. See the Uber Eats Pro terms for more details on these rewards.
Check the Uber Eats Pro hub in the driver app to see all of the rewards available to you today.
Enjoy more flexibility with updated criteria
We’re introducing acceptance rate and on-time rate (in select markets) as a new Uber Eats Pro criteria, and are making updates to cancellation rate, satisfaction rate, and points thresholds, giving you the flexibility to progress at your own pace–even if you’re not delivering every day.
Uber Eats Pro criteria changes:
| Green | No requirements |
| Gold | Acceptance rate: 30% or more (50% in select markets) Cancellation rate: 8% or less Satisfaction rate: 90% or more On-time rate: 70% or more (in select markets) Points: 25 |
| Platinum | Acceptance rate: 50% or more (70% in select markets) Cancellation rate: 5% or less Satisfaction rate: 92% or more On-time rate: 80% or more (in select markets) Points: 50 |
| Diamond | Acceptance rate: 50% or more (70% in select markets) Cancellation rate: 5% or less Satisfaction rate: 92% or more On-time rate: 80% or more (in select markets) Points: Varies by city (check the Uber Eats Pro hub in the Driver app) |
Frequently Asked Questions
When the new experience is live in your market, you can find your current Uber Eats Pro status in the Driver app. Simply go to the Uber Eats Pro hub that can be found in the Menu options to learn about your current status and associated rewards.[removed]\n"}},{"heading":"How often does my status reset?[removed]","body":{"htmlContent":"\n Your Uber Eats Pro status is dependent on your acceptance rate, cancellation rate, satisfaction rating and the points you accrue monthly. Your status kicks in as soon as you meet the criteria required for each status. You will be downgraded if you fail to meet one or more of each status criteria needed to maintain a status.[removed]\n"}},{"heading":"How is my acceptance rate calculated?[removed]","body":{"htmlContent":"\n Your acceptance rate is based on how many exclusive delivery requests you have accepted out of the most recent exclusive delivery requests sent directly to you. It\u2019s calculated using what we call the lookback window, which is the 100 most recent requests. Trip Radar requests are excluded. Learn more about acceptance rate here[removed].[removed]\n"}},{"heading":"How do I increase my acceptance rate?[removed]","body":{"htmlContent":"\n\n