We know how frustrating it can be to see your tip reduced after you’ve completed a delivery. You’ve spoken — and we’ve listened. We’re rolling out a new tip guarantee, designed to give you more confidence and clarity with every trip.
Here’s how it works:
- When a delivery trip includes a tip*, you’ll see a “guaranteed” badge on the trip request.
- That means the total amount you see — including the tip — is the amount you’ll receive after the delivery.
- If there’s a change in the tip amount post-delivery, Uber will cover the difference. In cases where the tip increases, as always, you will keep 100% of the tip.
Here’s when you will get this
We started rolling out a tip guarantee on delivery trips in the US starting November. As it becomes available in your area, you’ll see it in your delivery experience — and we’ll keep you informed every step of the way with updates via email and in-app notifications.
Why we built this
We built a tip guarantee because you’ve told us unpredictability around tips adds unnecessary stress. This feature is our response to that — a commitment to creating a more stable and transparent experience.
*Tip guarantee is only applicable on completed delivery trips placed through Uber. Deliveries placed by consumers through third-parties will not be included. Exceptions may apply to tip guarantee (eg. fraud, payment issues).
Posted by Uber