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Built Your Way: Education resources designed to meet your needs

September 20 / US

As a business owner, you’re used to dealing with the unexpected. In fact, you’re an expert at it. Bumps in the road are part of the job, but they can add to a to-do list that’s long on even the most routine days. 

In these moments, time is of the essence. The faster you resolve a problem, the faster you can get back to running your show. Of course, this is often easier said than done. You work in an ecosystem of vendors, suppliers, tech platforms, and more, which can make tracking down answers time-consuming. 

At Uber Eats, we’re grateful to be part of this ecosystem, and you deserve to have your experience with us feel as frictionless as possible. In pursuit of that goal, this second issue of Built Your Way provides a summary of learning materials we’ve created to support you at every stage of your journey on the platform.

Whether you have time on your commute to scroll through a product guide or a minute between shift changes to watch a demo video, these resources are designed to meet you where you are.

“Helping business owners succeed is at the core of what we do. Every day, we are here to find new ways to keep you informed and help you thrive in fast-changing times. Our education materials are designed to provide valuable insights and meet your needs efficiently so you can get back to doing what you do best: serving your community.”

Sarah Pew, Director of Merchant Marketing, Uber Eats

For those just getting started: onboarding center

Review step-by-step guides and additional support materials to help with onboarding and getting set up on the Uber Eats platform. Highlights from the onboarding center include:

  • Your guide to using Uber Eats Orders: The tablet-based app that helps you manage orders.
  • Your guide to using Uber Eats Manager: Your all-purpose dashboard for insights, marketing, and business management. If you’re always on the go, our mobile app puts data in the palm of your hand and lets you receive real-time alerts on store status.
  • Your guide to using Menu Maker: The tool that lets you create, edit, and update all parts of your Uber Eats menu.
“You deserve a world-class, magical onboarding experience. Our goal is to ensure that you are maximizing the value our platform provides quickly and efficiently. Never satisfied with the status quo, we work directly with businesses like yours to optimize this experience—always listening, iterating, and improving the processes you use.”

Rose Lauricella, Strategic Operations Lead, Merchant Onboarding, Uber Eats

For extra-credit seekers: Merchant Academy

Access 10 self-guided lessons with tips for making Uber Eats work for you. From choosing the right partnership option to preventing order errors, Merchant Academy has you covered to keep your delivery business running smoothly. Take a lesson that aligns with your role, such as:

  • Restaurant or store owners: Lesson 1, which explores partnership options and steps to get started.
  • Location or general managers: Lesson 2, where you can learn how to set up your digital storefront.
  • Marketers: Lesson 4, which helps you leverage in-app marketing tools to get your business noticed.
“Whether you’re a business owner or front-of-house staff, we know that access to effective education resources is key to your experience working with Uber Eats. That’s why we’ve created a series of self-guided lessons with tips and tricks to help you shape your version of success on the platform.”

Emilie Nelson, Product Marketing Manager, Uber Eats

For visual learners: merchant YouTube channel

Enter a library of app tutorials that show you how to use Uber Eats features—all in about one minute or less. Find answers to your questions quickly and get back to running your business. Among the latest videos:

  • Grow your business with Uber Eats: Explore an overview of easy-to-use tools on the Uber Eats platform to help you access new customers, drive repeat business, and streamline your delivery operations.
  • How to create an ad: Watch this quick demo video to see how to set up an ad campaign in Uber Eats Manager.

For bookworms: business resources and articles

Read articles that are designed to help you build the best version of your business outside of the Uber Eats platform. Among those recently published:

“We want to provide genuinely helpful information about the topics that are top of mind as you run your business. Search data is one of the resources we use to learn more about the questions that merchants like you are asking.”

Laurel Taylor, B2B SEO Lead, Uber Eats

For industry enthusiasts: upcoming and recorded webinars

Tune in to webinar discussions with leaders across the industry on a wide range of topics—from building your best online storefront to adapting your operations in uncertain times. Brush up with these insights:

  • [Watch] Tactics and Strategy for Delivery Platform Marketing: Steph So, Head of Digital Experience at Shake Shack, and Laura Sandoval, Head of Enterprise Ad Sales at Uber Eats, offer tips for creating an eye-catching storefront that drives up orders on delivery platforms.
  • [Register for 9/27/22] Flexibility & Innovation: How Restaurants Can Adapt in Challenging Times: In partnership with LISC, Visa, and Streetsense, Uber Eats created a comprehensive toolkit aimed at helping bars and restaurants thrive in times of uncertainty. Register for a webinar discussion on September 27 that will unpack how to use the toolkit and build the most resilient version of your business.

Need a hand? We have you covered.

These resources are just a starting point. Our hope is to provide you with a consolidated list that you can explore in more detail when you have time. When any updates are made, we’ll be sure you’re the first to know.

Sometimes you have questions that demand a faster response. We’re here to meet that need with 24/7 support for your business. At any time, contact Support by calling or texting 833-275-3287 (833-ASK-EATS) or by emailing restaurants@uber.com >

For help with common questions from business operators like you, visit our online FAQ >