餐厅和顾客提供的派送评分说明

Top partners recommend always double checking for pickup instructions before you arrive at a restaurant to help you save time. Pickup instructions are intended to make the pickup as smooth as possible.

Reading drop off instructions before you arrive at the Eater can help you save time, as eaters provide these instructions to make the drop-off as smooth as possible.

If you don’t feel safe delivering to the consumer’s door, try to give them a call to let them know where they can meet you.

Restaurant partners recommend bringing your phone into the restaurant to show which order you’re collecting. This allows the restaurant to quickly verify your order and provide you with it.

Restaurants partners and consumers tell us delivery partners need to be mindful of how their words and actions might affect someone.

A restaurant can be a stressful environment and everyone has a role to play, so being respectful to restaurant staff can help you build a better relationship. Remember, you could be delivering for this restaurant again.

Top partners recommend engaging with consumers to improve the delivery experience. Eaters tell us that a simple “hello” or “have a nice day” can have a big impact.

Eaters tell us that they give poor ratings when they receive an order which has been opened, damaged or has items missing.

Remember to handle food carefully for example, pizzas should be flat and drinks should be secured.

If the packaging provided isn’t working, let restaurants know via the app.

Restaurants and eaters prefer it if you start the trip right after you’ve picked up the food from the restaurant.

This will provide a better experience for Eaters because they can track the order in the app and see how close you are with the delivery.

Top delivery partners always try to take the most efficient route to get to the consumer as taking an inefficient route can lead to cold food for the consumer.