通过本视频，您可以了解：
- 您首次看到合作车主平均评分的时间
- 合作车主平均评分的变化频率
- 乘客选择评分时考虑的因素
- 乘客提供较低评分时系统采取的处理方法
- 查看评分和反馈的地方
The basics of ratings
After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won’t see individual ratings tied to a particular trip or person.
提 供、获得和查看评分的方法
1. After a trip, the app gives you and your rider each the opportunity to provide a rating.
2. If you or your rider chooses lower than 5 stars, the app may ask for a bit more feedback about why that rating was chosen.
3. Riders also have the option to choose from a set of compliments that apply to you or your trip together.
4. The app adds the ratings you get into an average that’s displayed to your riders before and during a trip. Your average rating is an average of the last 500 ratings you’ve received.
5. 您可以在车主端查看您的评分、反馈和赞扬。依次轻触左上角的菜单图标和您的头像照片，然后轻触姓名下方的平均评分，即可了解详情。
常见问题
- Where do I find my average rating, feedback, and compliments?
您的评分详情会显示在合作车主个人资料中。轻触车主端左上角的菜单图标，然后轻触您的照片，即可查看个人资料。
- What if a rider gives a low rating for something that’s out of my control?
If a rider gave you a low rating because of issues that you couldn’t help, such as traffic, that rating will not count towards your average.
- 已取消或未接受的行程派单会影响我的评分吗？
No, you won’t receive star ratings for any canceled or unaccepted trips.
- Why does my average rating go up or down so much when I start driving?
It’s normal for your average rating to vary over the course of your first 50 to 100 trips. This is because there are fewer available trips making up your average. As you complete more and more rated trips, your overall rating will be more stable.
- What goes into rating a rider?
谨慎地为乘客提供评分有助于所有人充分利用优步平台。有些合作车主在为乘客评分时会考虑以下 3 个因素：
- 等候时间较短：留意您到达上车地点时乘客是否已做好上车准备。
- 礼貌：待人有礼，尊重他人财物，保持车辆整洁。
- 安全：注意乘客是否曾强迫您执行某些可能影响安全或违反优步社区指南的操作。
使用车主端自主开车接单
使用车主端自主开车接单
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