Teens will be able to take trips that start and end in any city where teen accounts are live. Teens will also be able to order meals within any city where teen accounts are live.**

Teens will be able to take rides and order on Uber Eats in the following cities:

• Australian Capital Territory: Canberra
• New South Wales: Newcastle, Sydney, Wollongong
• Northern Territory: Darwin
• Queensland: Brisbane, Cairns, Gold Coast, Toowoomba
• South Australia: Adelaide
• Tasmania: Hobart, Launceston
• Victoria: Ballarat, Geelong, Melbourne
• Western Australia: Perth

Only Uber Eats is available for teen accounts in these locations:

• New South Wales: Bathurst, Wagga Wagga
• Northern Territory: Alice Springs
• Queensland: Bundaberg, Gladstone, Hervey Bay, Mackay, Rockhampton, Sunshine Coast, Townsville
• South Australia: Mount Gambier
• Victoria: Warrnambool

Teen accounts will be rolled out in more locations soon. Not available in your city yet? Sign up on the waiting list so you can be notified when it becomes available.

Teens must use the default payment method attached to their guardian’s Family profile.

Teens will have access to UberX, and in limited cities, Comfort and UberXL. These products are priced the same for teens as other riders. If your teen is riding in New South Wales, Victoria, Western Australia or the Northern Territory, you will see a $2 Uber for teen charge. In NSW, VIC, WA and NT, teen accounts are matched with a driver who has uploaded a WWCC or Ochre card.

Yes, guardians are permitted to book trips on behalf of their teens. Guardians can initiate the booking flow from their home screen by following these steps:

1. From the home screen of your Uber app, click ‘Where to?’
2. Select the guest selector in the top left corner
3. Teens with their profile will appear. Select the teen account that you want to book a ride for
4. Select the product type
5. You will receive a confirmation and be redirected to teen trip tracking screen when booked.

Rest assured, the enhanced safety features automatically turned on for your teen’s account will stay on for every ride, even those you arrange for them. These features, including live trip tracking, help you stay connected.

Yes. Guardians will receive a notification every time their teen requests a ride or places an order, and they can click the notification to monitor their teen’s ride or delivery in the app with live trip and delivery tracking. Guardians can also access live trip and delivery tracking in their Rides Activity hub or under their Eats Orders tab.

Yes. When a trip request comes from a teen account:

• The teen is allowed to bring other riders with them, but those other riders must be aged 13 years old or older
• Guest riders aged 13 to 17 must have permission from a parent or legal guardian
• All teens have to sit in the back seat and should buckle up

The safety features for teen accounts on Uber are built into the experience and cannot be turned off, including live trip tracking, PIN verification and RideCheck. In addition, RideCheck will be adjusted to be more sensitive during teen trips. If the app detects something may have gone wrong, like a possible crash or an unexpected long stop, the teen and driver will receive a message to make sure they’re ok.

Audio Recording is the only feature that must be set up by teens. If your teen chooses to opt in to the Audio Recording feature, each of their trips will be automatically recorded (unless they later opt out by removing microphone permission for the app). Note with iOS devices, the Uber app has to be open and running in the foreground for this feature.

Drivers may still choose to record trip audio. If they do, the same privacy standards will apply. If a driver has Audio Recording set up, the app will notify your teen while their driver is on the way to pick them up. If they want to, your teen can cancel the ride and request a different one.

*Note with iOS devices, the Uber app has to be open and running in the foreground for this feature

While a teen is on a ride requested through a teen account, guardians can contact their teen’s driver directly either by in-app chat or via phone call. To contact the driver by call, go to the Activity section of the Uber app or select the push notification about the trip, then choose the phone icon next to the driver’s name.

Go to the phone icon on the live trip tracking page to call the driver. This functionality is not currently available for Uber Eats orders with teen accounts.

Teen accounts will have a teen-friendly view on Uber Eats. Age-restricted items that teens are not old enough to buy – such as alcohol and some medications – will be filtered out.

When a teen turns 18, their teen account will be converted to a standard account, meaning they’ll have access to Uber services live in their area.

Even after their account has converted, however, they’ll continue to be on your Family profile. And as long as they’re part of the family account, you’ll still be able to follow their ride and order in the app.

Please ensure that your app is up to date. If you’re still experiencing issues setting up a teen account and/or you’re not seeing the ‘Add a teen’ option in your Family profile settings, reach out to our Support team here.

Teens cannot sign up for Uber One directly, but if a parent or guardian is an Uber One member, their linked teen account under the Family profile will automatically receive the same benefits. See more information. Parents and guardians still maintain full visibility, budget controls and safety oversight through the Family profile.

Schools can reach out to teens-support-group@uber.com for any enquiries or requests related to UberEats school deliveries