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Driving safety forwards

Your safety is our top priority. We never stop working to reduce incidents and set new standards, so you can stay connected and protected every time you ride with us. Because safety never stops.

Safety features are designed into the app, so you can tell your loved ones where you are, and so there’s help if something unexpected happens.*

Stay connected and protected when you ride.

Emergency assistance

Get help fast. Call local emergency services right from the app, wherever you are.

24/7 Customer Support

Whether you have a quick question or an incident to report, it’s easy to get the help you need. Access 24/7 support directly through the app, whenever you need it.

分享行程信息

Let the people you love know where you are. Choose your Trusted Contacts in the app and set reminders to share your trip details with them.

Safety Centre

Visit the in-app Safety Centre to learn what we're doing to help keep you safe. Just tap the shield icon the next time you take a trip.

2-way Ratings

Your feedback matters. The two-way rating system maintains an enjoyable Uber experience and helps keep riders and drivers safe. A consistently low-rating can lead to suspension or deactivation.

GPS Tracking

All Uber rides are tracked by GPS from start to finish, so you can follow your ride and see exactly where you’re going.

匿名处理手机号码

Calls and messages made using the Uber app do not reveal personal phone numbers. Your details are automatically protected.

Driver Profile

Get to know your driver before you step into their car. You can see their rating, how many trips they've completed, how long they’ve been driving, compliments from previous riders, and more.

行程检查 (RideCheck)

Using sensors and GPS data, RideCheck can help detect if a trip has an unexpected long stop. If so, we'll check on you and offer tools to get help.

All potential driver-partners must complete a criminal background screening process before being approved to accept ride requests through the Uber app.

Driver Hour Limits

To help make roads safer for everyone, Uber automatically locks drivers out of the app when they reach the consecutive driving hours limit. They must then take a substantial break before they can drive again.

Speed Limit Alerts

The Speed Limit Alerts feature flashes visual reminders to help drivers stay at a safe speed.

车辆检测

In order to drive on the Uber platform, every vehicle must pass an independent annual inspection to verify that it is safe to drive.

Uber partners with leading insurance providers to help protect you if anything happens.

上车前,请通过乘客端核对合作车主的信息。请按照以下 3 个步骤操作,确保您乘坐的车辆正确无误:

第 1 步

核对车牌号。

第 2 步

核对车辆品牌和型号。

第 3 步

Check the driver photo.

我们不仅致力于通过应用保证安全出行,我们还与相关组织合作,共同提高道路安全,打造和谐城市。

由安全咨询委员会提供指导

在安全和安保、女性安全、民权和道路安全领域专业人士的帮助下,优步开发了新的流程和功能。

与公共安全官方机构合作

优步组建了一支由前执法机构专业人员组成的调查团队,可以在第一时间协助公共安全机构,应对意外事件。

支持赈灾工作

我们的团队积极与政府部门和红十字会等机构合作,为赈灾工作提供支持。

详细了解安全信息

合作车主安全

我们的安全承诺

*具体要求和功能因地区而异。某些地区可能不提供此类功能。