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Driving safety forwards

Your safety is our top priority. We never stop working to reduce incidents and set new standards, so you can stay connected and protected every time you ride with us. Because safety never stops.

我们正在密切关注 2019 冠状病毒病 (COVID-19) 的疫情发展,并在持续采取措施保障优步平台用户的健康与安全。

这些新措施旨在帮助保障所有优步用户的健康和安全。其采用了优步创新技术,鼓励所有人共同承担责任,并包含卫生专家提供的相关指导。

  • 优步的定点服务安全标准

    全新措施,保障您的安全与健康。

  • 齐心协力

    所有乘客和合作车主在使用优步服务时都必须佩戴面罩或口罩。

  • 面罩/口罩检查

    我们要求合作车主在开始开车接单前自拍一张照片,并通过技术方法验证他们已佩戴面罩/口罩。

  • 为合作车主提供健康和安全用品

    我们正在尽力为合作车主和派送员提供健康和安全用品,比如面罩/口罩、消毒剂和送餐所需的手套。

  • 专家指导

    我们与世界卫生组织 (WHO) 合作,以分享安全建议和相关资源。

  • 行程安全反馈

    您现在可以针对健康问题提供反馈,比如合作车主没有佩戴面罩或口罩。这有助于我们改进服务,并督促每个人为自己的行为负责。

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Safety features are designed into the app, so you can tell your loved ones where you are, and so there’s help if something unexpected happens.*

Stay connected and protected when you ride.

Emergency assistance

Get help fast. Call local emergency services right from the app, wherever you are.

24/7 Customer Support

Whether you have a quick question or an incident to report, it’s easy to get the help you need. Access 24/7 support directly through the app, whenever you need it.

分享行程信息

Let the people you love know where you are. Choose your Trusted Contacts in the app and set reminders to share your trip details with them.

Safety Centre

Visit the in-app Safety Centre to learn what we're doing to help keep you safe. Just tap the shield icon the next time you take a trip.

2-way Ratings

Your feedback matters. The two-way rating system maintains an enjoyable Uber experience and helps keep riders and drivers safe. A consistently low-rating can lead to suspension or deactivation.

GPS Tracking

All Uber rides are tracked by GPS from start to finish, so you can follow your ride and see exactly where you’re going.

匿名处理手机号码

Calls and messages made using the Uber app do not reveal personal phone numbers. Your details are automatically protected.

Driver Profile

Get to know your driver before you step into their car. You can see their rating, how many trips they've completed, how long they’ve been driving, compliments from previous riders, and more.

行程检查 (RideCheck)

Using sensors and GPS data, RideCheck can help detect if a trip has an unexpected long stop. If so, we'll check on you and offer tools to get help.

All potential driver-partners must complete a criminal background screening process before being approved to accept ride requests through the Uber app.

Driver Hour Limits

To help make roads safer for everyone, Uber automatically locks drivers out of the app when they reach the consecutive driving hours limit. They must then take a substantial break before they can drive again.

Speed Limit Alerts

The Speed Limit Alerts feature flashes visual reminders to help drivers stay at a safe speed.

车辆检测

In order to drive on the Uber platform, every vehicle must pass an independent annual inspection to verify that it is safe to drive.

Uber partners with leading insurance providers to help protect you if anything happens.

上车前,请通过乘客端核对合作车主的信息。请按照以下 3 个步骤操作,确保您乘坐的车辆正确无误:

第 1 步

核对车牌号。

第 2 步

核对车辆品牌和型号。

第 3 步

Check the driver photo.

我们的社区指南旨在为所有人打造和谐包容的优步环境。任何不遵守社区指南的人都可能被我们从平台移出。

我们不仅致力于通过应用保证安全出行,我们还与相关组织合作,共同提高道路安全,打造和谐城市。

由安全咨询委员会提供指导

在安全和安保、女性安全、民权和道路安全领域专业人士的帮助下,优步开发了新的流程和功能。

与公共安全官方机构合作

优步组建了一支由前执法机构专业人员组成的调查团队,可以在第一时间协助公共安全机构,应对意外事件。

支持赈灾工作

我们的团队积极与政府部门和红十字会等机构合作,为赈灾工作提供支持。

详细了解安全信息

合作车主安全

随时随地都可安全地开车接单。

我们的安全承诺

安全出行,安心赚钱。

*具体要求和功能因地区而异。某些地区可能不提供此类功能。