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Uber Premier

Premier rides in luxury vehicles. Qualified drivers will be able to accept Uber Premier trips.

Eligibility

In order to be eligible for Uber Premier, driver-partners must:

Trips

Have completed 20 trips or more.

Rating

Keep a star rating of 4.6 or higher.

Vehicle

Drive a car that’s 6 years old or less and listed as eligible.*

View eligible vehicle list

Delivering a premium experience

Introducing Ride Preferences

We know that riders often choose to take Uber Premier when they are looking for a high quality service, so we’ve developed an exclusive in-app feature - Rider Preferences - to help you deliver just that.

When a rider requests an Uber Premier trip, they will be able to indicate certain preferences, which will be shown in your Driver app when you arrive at their pickup location.

Temperature:

Whether your rider prefers a warm or cool climate.

Conversation:

Whether your rider needs to focus or is free to chat.

Luggage:

If your rider is traveling with luggage, they can notify you while you’re en route to their pickup location so you have the option to help when you arrive.

Extended pickup periods

Uber Premier will also have slightly extended paid wait and cancellation times compared to UberX.

Currently, this means:

  • Per minute wait fees begin from 5 minutes
  • If a rider cancels more than 5 minutes after requesting the trip, the rider is charged a $10 cancellation fee
  • If you cancel after waiting at the rider’s pickup location for more than 10 min, the rider is charged a $15 cancellation fee

Tips on how to get a 5-star rating:

With Uber Premier, riders expect a premium experience.

Tips on how to get a 5-star rating, from top-rated driver-partners:

  • Accommodating a rider’s preferences.
  • Trying to pick your rider up at their exact address and on the correct side of the street.
  • Knowing your way around the area - you can also ask your rider if they have a preferred route, or if they would like you to follow GPS. It can sometimes be a good idea to run your GPS in silent mode, especially if your rider has indicated they need to focus.
  • Prepping your car for company by making sure it’s clean, odour-free and clear of personal belongings.
  • Putting safety first.

Frequently asked questions

  • Uber Premier is available in Sydney, Melbourne, Brisbane, Gold Coast, Perth and Adelaide. There may be plans to expand Uber Premier to additional cities in the future.

  • The service fee that applies to you for UberX trips in your city will also apply to your trips on Uber Premier.

  • Drivers will need the required insurance coverage for UberX in their city i.e. current CTP as well as comprehensive or third party property damage coverage. Commercial insurance coverage is not required with Uber Premium but, if you have commercial insurance, it will continue to be accepted.

    Please note that, if you are a fleet partner, commercial insurance is required.

  • At Brisbane, Adelaide, Perth and Gold Coast Airports, pickups for Uber Premier trips will be from the same area as pickups for all other trips (UberX, etc.).

    At Sydney Airport, pickups for Uber Premium trips must be from the designated Limo Pickup area (kerbside). Driver-partners who intend to accept Uber Premier trip requests at Sydney Airport will need to register in order to access this Limo Pickup area. Register for SYD >

    At Melbourne Airport, pickups for Uber Premier trips must be from the designated VHA area. Driver-partners who intend to accept Uber Premier trip requests at Melbourne Airport will need to register in order to access this VHA area. Register now. Register for MEL >

*Uber reserves the right, in its sole discretion, to amend this list of vehicle requirements and/or accepted vehicles at any time.