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Tips from others for handling orders

Here are suggestions from delivery people and details from Uber’s Community Guidelines about handling food properly.

  • Delivery bag

    A delivery person using an insulated bag can make for a better recipient experience for food deliveries, but it isn’t required unless the delivery person is delivering in a location where it’s required by law. Deliveries by bicycle may benefit from a more specialised bag to protect food from movement and weather conditions

  • Restaurant delivery preferences

    Restaurants may outline certain delivery preferences that promote food safety, adhere to regulatory guidance, or accommodate customer dietary restrictions. For example, a restaurant may note to keep halal and non-halal food separate.


Properly storing and transporting food

  • Transporting pizzas properly

    Restaurant partners requesting pizza deliveries ask you to make sure pizzas arrive undamaged by:

    • Transporting pizzas flat, never sideways
    • Placing pizzas either inside an insulated bag or securely on a car seat
    • Placing multiple boxes in the front zip of your bicycle bag
  • Delivering drinks securely

    Top partners keep drinks level and upright by:

    • Using an insulated bag
    • Placing drinks in a cup tray or cup holder
    • Securely placing drinks on a car seat

    If the packaging provided isn’t working, let restaurants know in the app.

  • Keeping orders flawless

    Top partners make sure consumers never receive an order which has been opened, damaged or has items missing.

    • Carefully check all items are included and are packaging correctly before leaving the restaurant
    • If any damage occurs during transit, let the recipient know when completing the delivery

The material provided on this web page is intended for informational purposes only and may not be applicable in your country, region or city. It is subject to change and may be updated without notice.