Uber’s US Safety Report
Part of our commitment to making Uber a safe platform for everyone
At Uber, we embed safety into everything we do. We’re committed to continually improving the safety of our platform for all who use it. This is why we released our industry-first US Safety Report in 2019 to track our progress, drive accountability, and strengthen safety on our platform and beyond.
Our first Safety Report covered the years 2017 and 2018. This report, our second, looks at 2019 and 2020.
“Safety should never be proprietary, and it’s our intention to make an impact well beyond our own company, encouraging others to be more transparent with their data and to share best practices that can make everyone safer.”
—Tony West, Chief Legal Officer
The scope of our Safety Reports
These reports examine data from Uber’s rideshare platform in the US. As the numbers in both reports show, critical safety incidents on our platform are, statistically, extremely rare. But even one critical safety incident is unacceptable because it represents the personal experience of someone in the Uber community. Our work on safety is never done, and we’re constantly raising the bar.
Questions and answers to help you understand Uber’s US Safety Reports.
- What is in Uber’s US Safety Reports?
Uber’s US Safety Reports include information about Uber’s actions related to safety and data on the most serious safety incidents reported on our rideshare platform. These incidents include traffic fatalities, fatal physical assaults, and sexual assaults. The first report covers the years 2017 and 2018, and the second covers the years 2019 and 2020.
- Why are you publishing these reports?
Most companies don’t talk about these hard issues, and they don’t share data about serious safety incidents because doing so can invite negative attention—even though these incidents affect all companies. We believe it’s time for a new approach. Keeping this information secret doesn’t make anyone safer. These reports bring hard data to bear in order to drive accountability and improve safety for Uber and the entire industry.
- How do these reports improve safety?
In order to improve something, you have to measure it. Yet data on serious safety issues, especially sexual violence, is sparse and inconsistent. By sharing hard data, we can hold ourselves accountable and share best practices with other companies for the benefit of everyone.
- Do these reports cover reported incidents from riders and drivers?
Yes. Our reports include sexual assault incidents reported by drivers and riders, plus fatal physical assaults and fatal motor vehicle crashes that occurred in connection with the Uber platform, regardless of who the victim or accused party was.
- How do I report a safety incident to Uber?
You can get help from or report an incident to Uber’s dedicated 24/7 Safety Support team through the Help menu in your Uber app. Alternatively, you can report a safety issue online if you’re a rider, driver, Uber Eats customer, or merchant or restaurant. Also, riders have the option to report an incident while they’re on a trip, discreetly in the app through Uber’s On-Trip Reporting feature.
Investing in safety for everyone
Transparency is just one part of our continued commitment to safety. We’re constantly innovating and investing in the safety of our platform. We’ve prioritized robust screening processes and technology, built new safety features, and invested in providing riders and drivers with support in times of need. We remain dedicated to helping protect drivers and riders who use the Uber platform, guided by safety expert and advocate advice.
Read an overview of our Safety Report for more details on Uber’s investment in safety and how we combine technology, policies, partnerships, and more to help create a safe environment for everyone.
Published in June 2022. The data included in this report* and on this page is being provided for informational purposes only and reflects incidents reported to Uber in numerous ways, as discussed further herein. The data consists of reported incidents that allegedly occurred in connection with (as defined here) an Uber-facilitated trip and includes such reports even if there is no allegation against a rider or driver connected with the trip. Given the limitations described herein, Uber does not assess or take any position on whether any of the reported incidents actually occurred, in whole or in part. The report is issued as of its publication date. Uber has undertaken reasonable efforts to ensure that the data, analysis, statements, representations, and other content contained in the report are accurate as of the publication date, and we will not update the report or its contents after such publication date.
*This disclaimer also applies in full to Uber’s first US Safety Report, published in December 2019.
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