Powering public transit. Expanding paratransit access. Delivering results.
Uber Transit partners with agencies nationwide across urban, suburban, and rural communities, helping millions of people get where they need to go.
For many riders, especially those who rely on paratransit, Uber Transit is more than a convenience—it’s an essential service.
In 2025 alone,
transit agencies partnered with Uber Transit to support paratransit programs.
paratransit riders gained greater mobility independence.
Together with public agencies, we expand access, strengthen service quality, and help deliver cost-effective mobility solutions for the communities that depend on them most.
Delivering measurable impact for publicly funded paratransit programs
Uber Transit partners with public transit agencies to strengthen their ADA paratransit service delivery—helping agencies improve reliability, expand flexibility, and manage costs while maintaining oversight and service standards.
Learn how the Washington Metropolitan Area Transit Authority (WMATA) partners with Uber Transit to enhance flexibility, strengthen service reliability, and improve customer satisfaction—supporting more than 800 paratransit trips each weekday for riders with disabilities.
By introducing Uber as a flexible, non-dedicated service option, WMATA has improved service delivery while also delivering meaningful cost savings. The average Uber trip cost is $24.38,* compared with $134.99** per passenger trip for traditional paratransit service—more than 80% lower per trip. This approach allows WMATA to expand capacity, improve rider experience, and responsibly manage public resources.
Discover how the Access Link Riders’ Choice Program Pilot partners NJ TRANSIT with Uber Transit to match the right rider to the right ride, creating a more flexible, responsive paratransit experience.
By supplementing traditional paratransit service with flexible, non-dedicated resources like Uber, the program has increased on-time performance by up to 20% and successfully met FTA service delivery standards.
By prioritizing accessibility, reliability, and riders’ time, the program saw 4K paratransit customers opt in and take 100K+ rides in the first 6 months alone. Plus, the program demonstrates a scalable model that’s attracting interest from transit agencies nationwide.
Learn how New York City Transit partners with Uber Transit through the MTA’s E-Hail Pilot Program to expand Access-A-Ride service with flexible, on-demand transportation options for riders with disabilities.
The program enables eligible riders to request same-day trips from a range of participating providers—from rideshare platforms to traditional taxi operators—without needing to schedule a day in advance.
By using non-dedicated services alongside traditional paratransit, NYCT alleviates pressure on its core system while providing riders with greater independence, shorter wait times, and more flexibility to travel throughout all 5 boroughs.
Built with safety and accessibility at the core
Through continual investment in safety technology, accessibility features, and clear policy enforcement, Uber helps public transit agencies deliver transportation options that are designed to serve all riders. More than 99.9% of trips end without a reported incident of any kind.
Accessibility features
Uber’s in-app accessibility tools are designed to work seamlessly with major assistive technologies, including VoiceOver on iOS and TalkBack on Android. The Uber app also has built-in messaging and translation features.
Rider self-ID
Riders who are deaf or hard of hearing or who travel with a service animal can self-identify in the Uber app, helping set clear expectations in advance and improving communication, reliability, and overall trip experience.
Service Animal Policy
State and federal laws prohibit drivers who use Uber’s Driver app from denying service to riders with service animals because of the service animals, and from otherwise discriminating against riders with service animals.
*Uber data 2025
**NTD data 2024
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