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Service animal user guide

Using technology to enable access to reliable and accessible transportation solutions for riders who are blind or have low vision.

The benefits of Uber

Guide to locating Uber’s Service Animal Policy

Reporting a service animal denial complaint

Our specialized support team handles all service animal–related complaints to ensure that incidents are appropriately investigated, documented, and resolved. These reports can be filed from our Accessibility Help Center.

There are several ways to report a service animal denial complaint:

Fees and refunds

Service Animal Policy

State and federal law prohibit drivers using the Uber Driver app from denying service to riders with service animals because of the service animals, and from otherwise discriminating against riders with service animals. As explained in Uber’s Community Guidelines and Service Animal Policy, drivers who engage in discriminatory conduct in violation of this legal obligation will lose their ability to use the Driver app.

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*Not applicable in France.