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Safety and respect for all

Uber’s Community Guidelines

Treat everyone with respect

Help keep one another safe

Follow the law

Additional guidelines for Uber Eats

In addition to following all of Uber’s Community Guidelines, Uber Eats users must follow certain standards for orders and deliveries with Uber Eats.

The power of your choices

Millions of people have great experiences with Uber every day. These positive interactions help define who we are. Thank you for choosing to help make Uber a safe and welcoming community.

Your feedback matters

If something happens, whether it’s good or bad, we make it easy for you to tell us. Our team is continuously improving our standards and policies, and your feedback is important so that we can take appropriate action to keep our standards relevant as our technology evolves.

How to find help

If you want to report an incident, visit the Help Center or tap Help in the app so that our Support team can follow up. If you find yourself in immediate danger, alert your local authorities or emergency services before notifying Uber.

How ratings work

A high rating tells you that you’re doing great. If your rating is lower than the average in your city, we’ll let you know and may share information that may help you improve. If your rating is significantly below average, you could temporarily or permanently lose access to all or part of the Uber platform.

How our guidelines apply to you

Uber reviews all reports that our Customer Support team receives about potential violations of our Community Guidelines, and we may investigate through a specialized team. Your account may be put on hold until our review is complete. Failing to follow any one of our guidelines may result in the loss of access to all or part of the Uber platform.

This page is meant as a resource to summarize Uber’s Community Guidelines. To read our Community Guidelines in detail, go here. Riders and customers can access terms of use for Uber and Uber Eats here and terms of service for Lime micromobility here. Drivers and delivery people, who are independent third-party providers, can access their legal agreement with Uber here. Failing to follow any one of our Community Guidelines may result in the loss of access to all or part of the Uber platform. This may include certain actions you may take outside of the platform, if we determine that those actions threaten the safety of the Uber community or cause harm to Uber’s brand, reputation, or business.

Our guidelines sometimes also apply to conduct outside the Uber platform that we become aware of, such as information from other platforms, when such conduct may threaten the safety of the Uber platform.

Please note that drivers and delivery people are not agents or employees of Uber and do not have legal authority from Uber. They are independent third-party providers.

Please remember to comply with all applicable mask requirements and our Community Guidelines.