Self-driving Avride robotaxis on Uber in Dallas, TX
Uber has partnered with Avride to make autonomous rides available through the Uber app in Dallas.
How autonomous vehicles on Uber work
If you’ve already opted in for autonomous rides on your Uber profile, you may be matched with an AV when requesting an eligible ride from a qualifying location in Dallas. UberX, Uber Comfort, and Uber Comfort Electric rides are all eligible to be matched with an Avride vehicle.*
If you’re matched with an Avride robotaxi, you’ll get a ride offer in your Uber app letting you know. From there, select Accept ride and an Avride Hyundai Ioniq 5 will be on its way to pick you up.
One-step access
When you’re ready to get in, you can unlock the Avride vehicle by choosing Unlock car in your Uber app.
Plenty of room
Autonomous Avride vehicles on Uber can seat up to 3 riders, and the cars offer ample trunk storage.
How to be matched with an Avride vehicle on Uber in Dallas
Turn on autonomous vehicles in your Ride Preferences in the Uber app to boost your chances of matching with an AV the next time you request UberX, Uber Comfort, or Uber Comfort Electric.
Follow the steps below to opt in to autonomous rides in Dallas:
1. Make sure you’re using the most up-to-date version of the Uber app available in the App Store or Google Play
2. Open the app and select "Account" in the bottom right corner
3. Choose "Settings"
4. Scroll down to Ride Preferences and select "Autonomous vehicles"
5. Toggle to On to try to get more Avride rides
Built with safety in mind
Uber’s and Avride’s safety features are built on tested technology to help you get around Dallas with confidence.
All-electric
Since Avride vehicles are all-electric, each ride you take helps avoid carbon emissions.
Frequently asked questions
What is Avride?
Avride is an Austin-based autonomous vehicle startup building robotaxis and autonomous delivery robots. Beyond Avride’s passenger cars, you might also spot Avride’s delivery robots roaming around Downtown Dallas – you can order from them via Uber Eats!
How do pickup and dropoff work with an Avride ride in Dallas?
When the Avride vehicle has arrived at your pickup location, check that the vehicle details (license plate, car make/model) match what’s in the Uber app. When you’re ready to hop in, you can unlock the vehicle by choosing Unlock car in the Uber app. Upon reaching your destination, make sure you have all your belongings, and exit as you would with any other rideshare vehicle.
Where are Avride vehicles on Uber available?
Currently, Avride’s robotaxis on Uber operate across Central Dallas to the north of Trinity River.
Can I bring other passengers on my Uber trip in an autonomous vehicle?
Yes. Just like typical Uber rides, passengers are welcome to join you on your Uber trip in a robotaxi. Currently, all Avride vehicles can accommodate up to 3 riders total, seated in the back seat of the vehicle.
How long will the AV wait for me?
Uber customers have 7 minutes to board their autonomous vehicle.
Can I communicate with a person if I need help during the ride?
If you ever need help during a ride, you can contact support through the Uber app. Plus, Uber’s safety features—accessible by selecting the blue safety shield in the app—are always available to help ensure a smooth experience.
Do Avride vehicles drive themselves?
Yes. Driven by a suite of advanced sensors and sophisticated proprietary algorithms, Avride vehicles perceive their environment, anticipate traffic behavior, and make driving decisions completely on their own.
Why is there someone sitting in the driver's seat?
Avride is currently in the initial rollout phase of service. An onboard specialist sits behind the wheel to monitor the vehicle's performance and seamlessly step in to take control if necessary.
How does the Avride robotaxi choose its pickup and drop-off locations?
Avride’s autonomous system selects pickup and drop-off locations that help to minimize traffic disruption and risk. They are constantly expanding and mapping new zones to make these points as convenient and close to your drop-off as possible.
What happens if the Avride vehicle malfunctions or encounters an unpredictable situation?
Safety is a top priority. Avride rigorously and continuously tests their vehicles before going into service. Furthermore, the on-board specialist continuously monitors the ride and can seamlessly take control of the vehicle at any moment.
Do I have to wear a seatbelt during an autonomous ride?
Yes, wearing a seatbelt is a requirement for all passengers. Avride’s autonomous vehicles obey traffic laws, and we want our riders to do the same.
Are pets permitted in Avride vehicles?
As a courtesy to other riders who may have allergies, we do not currently allow pets in Avride vehicles. Service animals, however, are always welcome in accordance with our Service Animal and Assistive Device Policy.
How can I share feedback about my ride in an Avride vehicle?
You can rate your trip directly in the Uber app right after your ride, just like a standard trip. We also love hearing detailed stories about your experience! You can respond to our email survey – your insights directly help improve Avride’s technology and service.
Where can I learn more about Uber's autonomous initiatives?
Please visit our Autonomous Mobility and Delivery web page.
*Ride options may vary by region.
¹ Ride options may vary by region.
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