All Greenlight Hubs will be temporarily closed. We apologize for the inconvenience.
You can get help 24 hours a day, 7 days a week in the app. To get help, tap your profile picture in your Uber Driver app, select Help, then select where we can help.
Learn how dropping off and picking up airport riders works at SFO.
Per airport regulations, drivers must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. As a reminder, Uber will not pay for any citations that drivers may incur.
It’s easy to receive trip requests from riders leaving SFO airport. However, these trips work a little differently than other requests.
Uber’s technology uses a first-in, first-out (FIFO) queue. This means that in order to receive a trip request, you need to enter the designated waiting area, located within a FIFO zone. You will then be placed in a virtual queue where the first driver to enter will be the first to receive a trip request.
Based on the operating agreement with the airport, there are 2 waiting lots available for TNC drivers. The first is located at the corner of E. Millbrae Ave. and S. McDonnell Rd. The other can be found directly next to the Cell Phone Waiting Lot near the intersection of San Bruno Ave. and N. McDonnell Rd.
Some things to know about FIFO queues
UberX, UberPool, Express Pool
Once you accept a trip request, the pickup location for Terminals 1-3 is located at Level 5 of the Domestic Garage. Once you get to the garage entrance:
Comfort, XL, Select
Starting November 20, 2019: Uber Comfort, UberXL, and Select will occur at the curbside of Terminals 1-3. Pickups for these ride options will no longer take place in the Domestic Garage.
Rematch is back on only for these options, so you may receive a pickup request immediately after you drop off a rider at the terminal.
International Terminal pickups
International Terminal pickups remain on the center island at the Departures Level from Zones 14 to 17.
Uber can be a reliable option for travelers heading to the airport.
Based on the operating agreement with the airport, riders can be dropped off at their requested terminal on the Departures Level, or on the Arrivals Level at white zones, for Terminals 1-3. For the International Terminal, riders can be dropped off at the center island between Zones 14 and 17. Per airport regulations, drivers must leave their app on until they exit the airport property. If you’d like to receive a trip request afterward, you can keep the Driver app on to maintain your place in the FIFO queue.
1. Getting your car ready
Air travelers can have lots of luggage with them, so you may want to free up trunk space to fit it all in.
2. Helping with luggage
It may take some time for riders to load their luggage into your vehicle. The airport is a busy place, so an extra set of hands can speed things up and help get your riders to their destination faster.
3. Identifying your riders
Asking your riders for their names before starting a trip can help ensure that you’ve picked up the right person out of the crowd.
4. Checking the arrivals schedule
Checking the arrivals schedule at San Francisco International Airport can help you maximize your earnings with information about when flights will be landing at the airport and when it will be busiest. See SFO arrivals schedule.
5. Making music optional
While tunes are nice to cruise to, riders may prefer silence after an early-morning or late-night flight. Asking them what they prefer can go a long way and help provide a great experience.
Thank you for looking into your citation further. You can refer to the following section for some of the most frequently asked questions around airport citations.
Yes, you still have to pay the citation. SFO officers do not issue citations directly to Uber drivers. This means that they won’t approach you at the airport at the time of the violation to write you a ticket. Instead, they observe a violation, write a ticket, and send the ticket to Uber. Uber then uses the information on the citation—license plate, driver name, vehicle, and time—to notify you, the driver. Uber then collects the payment from your earnings.
Yes, even though the citation may be from many months ago, it is still valid. Uber is only able to process these citations once we receive them from SFO and it often takes SFO several months to send them over to us. We realize the inconvenience of this delay and hope to improve the turnaround time in the future.
No action is needed on your part to pay the ticket. The airport bills Uber directly for citations and Uber then collects the amounts from driver earnings statements. After receiving a notification email, you will see the fine deducted from your next earnings statement.
Unfortunately, yes. Even during your first weeks driving with Uber, you are responsible for knowing and understanding rules at the airport. We understand the airport can be an overwhelming experience at first, so it can be helpful to review the SFO rules and regulations before heading to the airport for trips.
A staging citation means that you were waiting either in the incorrect location or for too long of a time. According to airport regulations, you must stage in the specified TNC Staging Lot when waiting for a pickup and you should only head out of the Staging Lot when you have a pickup request. Once you arrive at the terminal, it’s best not to wait more than a couple minutes for your rider. Unlike when you pick up a friend at the airport, SFO Officers do not tap on your window to move. They will only write a citation and send it to Uber, and we will be forced to collect.
If you were not online and driving with Uber at the time of the citation, you are eligible to dispute the citation. To do so, you can submit your information at the link below.