If you’re a rider, please visit the AUS dropoff page or AUS pickup page instead.
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Airport regulations
Per airport regulations, drivers must adhere to the terms below. Failure to do so may result in a citation from the airport or restriction of access to airport trips. Uber will not pay for any citations that drivers may incur.
The following activities are prohibited by AUS airport: * Commit any nuisance on any portion of the airport; * Cause or produce any unusual, noxious, or objectionable smoke, gas, vapor, or odor; * Use the airport for any illegal purpose; * Cause any interference with the effectiveness or accessibility of existing and future utilities systems of the airport; * Cause any interference with the free access to and passage through the terminal or in adjacent streets or sidewalks; * Commit any act upon the airport which, in the opinion of the City, may constitute a hazardous condition so as to increase the risks normally attendant upon airport operations; * Turn off or disable the Uber Driver app while inside the airport geofence; * Allow a vehicle to be operated on airport roadways by an unauthorized driver; * Transport a passenger in an unauthorized vehicle; * Pick up or drop off passengers, or their baggage, at any location other than the designated pickup or dropoff areas; * Obstruct traffic flow while picking up or dropping off passengers; * Fail to immediately comply with requests of City staff or law enforcement; * Fail to provide digital identification, an electronic waybill, or confirmation that the Uber Driver app is online while on airport property; * Providing false information to City staff or law enforcement; * Soliciting passengers on airport property for trips outside the Uber app; * Recirculating on airport roadways without having accepted a trip request through the Uber app; * Idling on airport property in excess of the time permitted for passenger pickup or dropoff; * Soliciting for any hotel, motel, club, nightclub, or other business; * Causing any modifications, alterations, or damage to City property; * Littering on airport property, including containers of human waste or materials contaminated with human waste; * Operating as a rideshare driver on airport property without authorization; * Using or possessing any alcoholic beverage, dangerous drug, or narcotic while operating a vehicle on airport property; * Failing to operate a vehicle in a safe manner; * Failing to comply with posted speed limits and traffic control devices; * Using profane or vulgar language toward the public; * Attempting to persuade or implore passengers to alter their previously-chosen mode of transportation; * Conducting any non-emergency maintenance on a vehicle; * Deviating from designated routes between the staging areas and the pickup areas;
AUS has instituted a 60-minute limit for all drivers within the vehicle staging areas. Drivers parked within the staging areas for more than 60 minutes may be subject to citations or suspension of airport trip access.
A few more tips
- Driver cancellations: Trip cancellations can take away from the great Uber experience that both riders and driver-partners expect. Please remember that driver-partners who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.
- Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect driver-partners to follow the instructions of the airport staff.
Pickups at the airport
Once you receive a ride request:
- Exit the TNC Staging Area (9220 Rental Car Rd) and turn right onto Rental Car Road; continue onto Freight Lane.
- At the Spirit of Texas Drive stop sign go straight onto Hotel Drive, then turn right onto Presidential Blvd.
- Follow the Rental Car Return signs to the service road and enter the rental car facility pick-up area on Level G.
The garage is divided into pull-through lanes, identified by color, with pickup spaces on each side. Uber trips pick up from both the Red and Yellow zones. Follow signs in the garage to reach the specific zone for your rider.
Waiting for Requests
The designated waiting area is located at 9220 Rental Car Lane. You can access the designated waiting area by entering the airport grounds from Spirit of Texas Drive and taking a right on Rental Car Lane. This staging lot is separate from the cell phone lot.
Rather than being matched with a specific rider while in the waiting lot, you may receive an in-app ExpressMatch offer to begin navitating to the pickup area for UberX trip offers. Drive to the designated pickup area, then wait to receive the next UberX pickup request. If you don’t accept too many trips in a row, you will have to return to the staging lot to continue receiving trip requests.
Some things to know about the airport queue:
- Proximity to the terminal does not create an advantage for drivers or move you closer to the top of the queue.
- If there are no drivers in the waiting lot, trip requests will go to Uber drivers in the area outside of the waiting lot based on proximity and other factors.
- You can lose your place in line if:
- You go offline on your Uber Driver app
- You drive outside the waiting lot
- You do not accept multiple incoming trip requests in a row
- You cancel multiple rides (if the rider cancels, you will remain at the top of the queue)
Dropoffs at the airport
Based on the operating agreement with the airport, riders can be dropped off at their requested terminal in the departures area, on the upper level. If you’d like to receive a trip request afterward, you’ll need to keep the Uber Driver app on to maintain your place in the queue.
Rematch Feature
We’ve also launched the Rematch feature at this airport. To qualify for Rematch, driver-partners must first complete a drop off at the airport. Rematch then allows any driver-partner who just completed an airport drop off to temporarily receive a pickup request without having to go to the designated staging area. Once you drop off at the airport, if you wish, you can head toward the staging area to wait for an airport request. Upon navigation to the staging lot, you may receive a Rematch request. Airport regulations prohibit loitering in the terminal area. Idling at the curb may result in a citation from airport authorities.