Introducing tip guarantee for couriers

We know how frustrating it can be to see your tip reduced after you’ve completed a delivery. You’ve spoken — and we’ve listened. We’re rolling out a new tip guarantee, designed to give you more confidence and clarity with every trip.

Here’s how it works:

• When a delivery trip includes a tip*, you’ll see a “guaranteed” badge on the trip request. 
• That means the total amount you see — including the tip — is the amount you’ll receive after the delivery.
• If there’s a change in the tip amount post-delivery, Uber will cover the difference. In cases where the tip increases, as always, you will keep 100% of the tip.

Here’s when you will get this

We started rolling out a tip guarantee on delivery trips in the US starting November 2025. As it becomes available in your area, you’ll see it in your delivery experience — and we’ll keep you informed every step of the way with updates via in-app notifications.

Why we built this

We built a tip guarantee because you’ve told us unpredictability around tips adds unnecessary stress. This feature is our response to that — a commitment to creating a more stable and transparent experience.

Instances where a tip guarantee may not apply

Below are rare situations in which tips are not processed. In these cases, the tip guarantee does not apply:

• Basket changes: For some orders, customers tip a percentage based on order amount. Basket changes in these orders may increase or decrease tip amount.
  
  
• Customer did not receive the order: When a customer reports that they did not receive their order, Uber reimburses them. As a result, no tip is collected.
  
  
• Order cancelled: When an order is cancelled, no tip is collected. For batched orders, if one delivery is canceled the earnings may be adjusted and the tip is not collected.
  
  
• Order reassigned: In rare cases, Uber may reassign orders to other couriers. When this happens, the tip will be paid to the couriers who complete the order.
  
  
• Suspicious activity detected: If our systems identify suspicious activity or suspected violations of our Community Guidelines or the terms of your agreements with Uber.
  
  
• Payment failure: In rare cases where a customer’s payment method fails, no tip is collected.

*Tip guarantee is only applicable on completed delivery trips placed through Uber. Deliveries placed by consumers through third-parties may not be included.